Uncovering Prospects: Examining the Most Recent Developments in China’s Market

October 31, 2023

Singles’ Day 2023: Retailers pursue low-priced strategies in hopes of consumers opening wallets

  • Chinese e-commerce companies are vying with one another to offer customers tempting discounts on Singles’ Day this year. However, the nation’s largest online shopping event has gradually lost its shine as promoting low prices has evolved into a yearly marketing tactic for companies that are having trouble reviving customer sentiment. 
  • As the 11.11 pre-sale period begins, up-and-coming retailers like Douyin and Kuaishou, as well as more established competitors like Alibaba and JD, are resorting to offering direct discounts to customers. This is because they still believe that the massive event will motivate customers to divulge their personal information and open their wallets, particularly in light of China’s uneven economic recovery.

LINK:https://technode.com/2023/10/24/singles-day-2023-retailers-pursue-low-price-strategies-in-hopes-of-consumers-opening-wallets/

 

Ctrip introduces a feature for booking restaurants abroad.

In addition, Ctrip announced that it will be in the Ctrip App and overseas version of Trip.com simultaneously online overseas restaurant booking function. The first phase covers more than 6000 restaurants in more than 1000 cities around the world. The Ctrip Group global partner summit was recently held in Singapore on October 26. During the meeting, the 2023 Ctrip Food Forest “global restaurant selection list” was released for Paris, New York, London, and other 24 cities overseas. 

Taobao uses an AI shopping assistant to prepare for Double 11.

For the first time this year, AI will be assisting Double 11 bargain hunters. Taobao Wenwen, Taobao’s integrated AI model, uses text understanding and generative capabilities to respond to user queries.

  • As part of the Double 11 special promotional period, the AI shopping assistant will combine product information with tips on the best discounts, giving shoppers added confidence in their decision-making.
  • The intention is to retain users who visit Taobao exclusively and discourage them from using Xiaohongshu, Baidu, and Douyin for recommendation-seeking purposes.
  • Other online reviews note that the recommendations given by the AI assistant sometimes do not correspond to the question asked and that the overall quality and coherence of the content need to be improved.
  • Taobao Wenwen’s user base is currently only 5 million, and many more will be required to train it before it can rival Xiaohongshu’s 190 million monthly active users as a reliable sidekick.

LINK: https://daoinsights.com/news/taobao-gears-up-for-double-11-with-ai-shopping-assistant/

 

What Brands Should Know About Singles’ Day 2023: China’s Version of “Black Friday”

  • Value innovation, or pursuing low cost and differentiation simultaneously, is this year’s winning Singles’ Day tactic for the luxury market.
  • Value lies in thoughtful packages supported by persuasive marketing narratives rather than aggressive pricing.
  • Discerning Chinese luxury consumers at a shopping festival will accept paying less for the same value or paying the same for more value.
  • AI improvements to customer interactions are being introduced in this year’s festival. It makes wiser purchasing decisions possible by deciphering intricate discount combinations.

LINK:https://jingdaily.com/chinas-black-friday-is-here-what-brands-need-to-know-about-singles-day-2023/

 

Internet addiction: China rolls out most comprehensive regulations yet

  • The regulations, which go into effect on January 1, 2024, ask technology companies and schools to work together to protect minors online by providing specialized intervention software and better internet literacy education.
  • ByteDance decided to implement an automatic “teen mode” on their popular video-sharing app Douyin in 2021 due to growing government scrutiny. This mode places limitations on the amount of time users can spend using the app.
  • The regulations, according to the statement, are designed to protect young people’s “physical and mental health” online from various threats, such as invasions of privacy, cyberbullying, and internet addiction.

LINK:https://daoinsights.com/news/internet-addiction-china-rolls-out-most-comprehensive-regulations-yet/ 

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Unveiling Prospects: Delving into the Newest Advancements in China’s Market

October 9, 2023

 

1. Mainland Chinese tourists flock to Hong Kong for first post-Covid National Day holiday, but do not plan to stay long

 

  • Chinese tourists who were asked about their travel plans in the city said they would rely on travel articles posted on the Chinese social media and e-commerce platform Xiaohongshu, which is becoming more and more well-liked among young mainland Chinese people looking for interesting places to visit. 
  • A tourist referred to the impression she had of the city while scrolling through Xiaohongshu and said, “We are looking for a nostalgic feeling in Hong Kong.” 
  • Compared to pre-pandemic levels, travelers were considering shorter trips. Spending by visitors from the Mainland China had also decreased. 
  • The decline was attributed to both China’s economic slowdown and the Yuan’s depreciation, which is the country’s currency. He asserted that he thought spending would pick up once the Yuan gained strength.

LINK:https://hongkongfp.com/2023/10/01/mainland-chinese-tourists-flock-to-hong-kong-for-first-post-covid-national-day-holiday-but-do-not-plan-to-stay-long/

 

 

2. RED private message function“Sixintong”

 

 

A professional platform of XiaoHongshu called Sixintong offers features like welcome messages and automatic replies to greatly increase the brand’s marketing and operation efficiency in XiaoHongshu.

  • In order to encourage users to engage in deeper communication, it is possible to edit the relevant greeting so that it is automatically sent when a user sends a private message. Examples of this greeting include a basic introduction to the service or recent promotions and events. 
  • For some high-frequency basic private messages, we can set up menu to encourage users to click, such as phone calls, product inquiries, joining group chats, filling out forms, sending post links, and so on. 
  • Find potential customers in the comments section right away, actively seek out their needs, and help with conversion by doing so. 
  • The initial prerequisite is that there must have been more than 3,000 media purchases made overall over the previous 30 days.

LINK: https://www.niaogebiji.com/article-636629-1.html

3. How brands can best maximiae Chinese apps Xiaohongshu, Douyin, Weibo and Zhihu

 

 

  • Douyin

 

 

The platform with the most monthly active users (MAU) among the four is China’s TikTok Douyin, with 759 million. Short videos that are primarily intended for entertainment make up its content. The majority of internet users spend their free time there looking for both entertaining and educational content.

 

  • Xiaohongshu

 

Users on Xiahongshu are primarily drawn to articles about beauty and fashion. Small- and medium-sized KOLs, KOCs, and KOPs dominate the platform.

 

  • Weibo 

 

For news, announcements, product launches, celebrity endorsements, and apology posts, brands use the Chinese microblogging app Weibo as their official website. Weibo is used by many businesses when launching new products and collaborating with celebrities to gain traction because the platform attracts a sizable following of celebrity fans.

 

  • Zhihu

 

Zhihu is not a social media app like the aforementioned channels; rather, it is a Chinese translation of Yahoo! Answer. When they have questions or doubts about anything, from beauty tips to medical treatments, people look for reliable answers.

LINK:https://jingdaily.com/xiaohongshu-douyin-weibo-zhihu-how-can-brands-best-leverage-these-platforms/

 

4. From Jennie to Zendaya to Fan Bingbing: Chinese and global stars dominate Paris Fashion Week

 

 

  • With Hollywood heavyweights like Zendaya at Louis Vuitton, Pamela Anderson at Vivienne Westwood, Kylie Jenner at Schiaparelli, and Jennie Kim at Chanel all attending, Paris once again demonstrated how global celebrities are a vehicle for visibility across social media.  
  • Also making a splash was Chinese homegrown talent. Following her comeback to the spotlight, actress Fan Bingbing walked the Mugler runway alongside stars like Paris Hilton and Angela Bassett, while domestic babes Angelababy and Dilraba Dilmurat attended shows at Roger Vivier and Dior. 
  • The most effective marketing strategy a designer can use today is getting an A-list celebrity to support your brand, whether they are a member of the Kardashian-Jenner family or the internet’s current “it” person. And the metrics reflect that. 

LINK:https://jingdaily.com/jennie-zendaya-fan-bingbing-chinese-global-stars-paris-fashion-week/ 

 

 

5. China’s ‘Super Golden Week’ breaks records amid mounting economic challenges

 

  • Starting September 29, the eight-day ‘Super Golden Week’ is this year’s most popular holiday.
  • Over 2 billion people moved across regional boundaries in the nation, or 257 million people on average each day.
  • Thailand is expected to become the preferred destination for Chinese outbound tourists (partly due to its visa-free policy), followed closely by South Korea, Malaysia, Singapore, Australia, and the UK.
  • Apps like Fliggy, Ctrip, and Xiaohongshu make it simpler than ever for younger travelers to plan and book travel without using a traditional agent because they cater to their desire for authentic travel experiences.
  • As a way for young people to decompress, temples have also become very popular. 

LINK:https://jingdaily.com/china-super-golden-week-breaks-records-amid-mounting-economic-challenges/

 

 

6. The Daigou Index 2.0 The biggest threat to luxury in the next five years

 

  • The Daigou market in China is thought to be a problem worth $81 billion USD.  
  • Since 2019, the market’s growth is estimated to have exceeded 40%. Professionalization levels have increased, and more platforms have emerged to serve the expanding market.
  • Instead of your typical Chinese international student earning a little extra money on the side, a typical Daigou today is more than likely a large organization with significant purchasing power.  
  • But brands are not always cognizant of the scope and dynamics underlying this segment of the Chinese gray market.

LINK: https://mp.weixin.qq.com/s/YvJCarTqbyBjyZAN1Pv3mQ 

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Capturing the Spirit: How Brands Can Harness the Dragon Boat Festival for Effective Marketing

June 20, 2023

The Dragon Boat Festival is a traditional Chinese holiday that occurs on the fifth day of the fifth lunar month, which corresponds to late May or early June on the Gregorian calendar. This year the festival falls on June 22.

The Dragon Boat Festival is one of the four most important traditional Chinese festivals, along with the Spring Festival, Tomb-Sweeping Day, Qixi festival and Mid-Autumn Festival.

The Dragon Boat Festival is a time for Chinese people to honor their cultural heritage, pay homage to Qu Yuan, strengthen community bonds through dragon boat races, and enjoy traditional food and customs. Qu Yuan? Who is that? Let’s dive deeper…

🏮 Learn more about Chinese festivals and how internationals brands can prepare

Why is the Dragon Boat Festival celebrated?

The Dragon Boat Festival has multiple origins and legends associated with it, but the most well-known story is that of Qu Yuan, a famous poet and statesman from ancient China.

Qu Yuan lived during the Warring States period and was famous for his patriotism. When his state was conquered, he drowned himself in the Miluo River as an act of despair and protest against corruption.

The local people admired him and raced their boats in an attempt to rescue him or retrieve his body. They also threw rice dumplings wrapped in bamboo leaves into the river to prevent fish from eating his body.

Today, the Dragon Boat Festival is primarily celebrated through dragon boat races, where teams of rowers paddle in long, narrow boats decorated like dragons. These races take place on rivers, lakes, and other bodies of water.

Rhythmic beat of drums and the cheering of spectators accompany boats. The races symbolize the attempts to save Qu Yuan and commemorate his sacrifice.

Dragon Boat Races

Dragon Boat Races © Unsplash

📅 Explore our ultimate China marketing calendar for 2023

Dragon Boat Festival and Mid-Autumn Festival

The Dragon Boat Festival and Mid-Autumn Festival are deeply rooted in Chinese culture and have a long history. Chinese celebrate them with a variety of traditional activities and foods. These days are occasions for people to gather with friends and family. Check some of the main similarities in the ways that locals celebrate both festivals.

 

Gift Giving: Both festivals are associated with the exchange of gifts. In particular, mooncakes are a traditional gift for the Mid-Autumn Festival, while zongzi (sticky rice dumplings) are the must during the Dragon Boat Festival. Many brands create special gift sets or promotions around these traditional foods.

Zongzi - Starbuck's Limited Edition

Zongzi – Starbuck’s Limited Edition

Social Media Campaigns: Brands often run social media campaigns to engage with consumers around both festivals. For example, they might create special filters, stickers, or mini-programs on WeChat or other social media platforms. They may also run contests or promotions that encourage consumers to share their festival experiences on social media.

 

Sales Promotions: Both festivals are also occasions for brands to offer special discounts or promotions to drive sales. For example, they may offer discounts on mooncakes or zongzi, or create limited edition products that are only available for a limited time.

 

Brand Storytelling: Brands may use these festivals as an opportunity to tell stories that align with their brand values or message. For example, they may highlight the importance of family, tradition, or community in their marketing campaigns.

Key Differences in Communication

While there are some similarities in marketing communication between the Mid-Autumn Festival and the Dragon Boat Festival in China. However naturally there are also some important differences and nuances to consider. Here are a few examples:

 

Themes: Firstly, the themes of the two festivals are different, and brands need to tailor their marketing communication accordingly. The Mid-Autumn Festival brings to mind the themes of reunion, harmony, and gratitude. In contrast, the Dragon Boat Festival makes people think of courage, teamwork, and patriotism.

 

Products: Secondly, the traditional foods popular during these two festivals are different, which can impact the types of products that brands offer. Mooncakes are the traditional food for the Mid-Autumn Festival, and brands often create special mooncake gift sets or offer discounts on mooncakes during the festival. For the Dragon Boat Festival, zongzi (sticky rice dumplings) are the traditional food, and brands may offer promotions or discounts on zongzi, or create festival-themed zongzi packaging.

 

Timing: The timing of the two festivals is different, with the Mid-Autumn Festival falling on the 15th day of the 8th lunar month, while the Dragon Boat Festival falls on the 5th day of the 5th lunar month. This can impact the length of marketing campaigns and the timing of promotions.

 

Consumer Preferences: Consumer preferences may differ for the two festivals, which can impact marketing communication. For example, during the Mid-Autumn Festival, consumers may be more interested in high-end, luxury mooncakes, while during the Dragon Boat Festival, consumers may be more interested in affordable zongzi options.

 

🥮 Discover more about the roots of Mid-Autumn Festival and How Brands Celebrate It

 

Marketing with the Dragon Boat Festival

The Dragon Boat Festival is an excellent opportunity to connect with and build relationships with your followers/customers. One way is to create a limited period gift or product linked to the festival. Starbucks is a good example; if you buy a certain amount of Zongzi, you can get a gift bag.

Another example is Li-Ning’s Dragon Boat Festival offer. Li-Ning, one of China’s leading sportswear brands, has refashioned its classic lifestyle sneakers, ‘001 Unblock’ into a “zongzi”. Their themed edition replicated features of zongzi (see above) in honor of the special occasion.

Li Ning 001 Unblock Dragon Boat Festival

Li Ning 001 Unblock Dragon Boat Festival

Conclusion

The Dragon Boat Festival in China presents a unique and exciting opportunity for brands to connect with their target audience. However, it is crucial for brands to tailor their marketing communication. Consider the themes, products, timing, and consumer preferences associated with the Dragon Boat Festival.

If you want to know more about the Chinese market, contact our team. We use our knowledge and expertise to help businesses build meaningful partnerships and develop their networks among Chinese customers. For additional information, please contact us at contact@thewechatagency.com.

 

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WeCom: The Essential Chinese Business Communication Tool for the Online Era

June 9, 2023

The COVID-19 pandemic has accelerated the shift towards online business for businesses around the world. As a result, WeCom, a communication and collaboration platform developed by Tencent, has become increasingly popular among businesses. It offers video conferencing, instant messaging, and file sharing, making it a valuable tool for remote work.

Moreover, it has also helped businesses adapt to new customer behaviours and preferences, such as online shopping and virtual events, and stay connected with their customers in the absence of face-to-face interactions. Online communication tools like WeCom have become essential for companies looking to stay competitive in the current business environment.

Let’s get to know this platform in more detail in this article.

 

What is WeCom?

WeCom, developed by Tencent, is a business communication and collaboration app. Formerly known as WeChat Work, it offers features like group chat, video conferencing, file sharing, and task management.

It integrates with email, calendar, and CRM systems. It’s popular in China, supports multiple platforms and languages, and allows larger group sizes and more contacts compared to WeChat.

It also enables interaction between WeChat and WeCom users. Certain features may be restricted based on user settings and permissions.

 

How is it different from WeChat?

WeCom is targeted for business communication needs whereas WeChat can be used to post articles, run ads and get connected with potential customers. Some of the significant differences between these apps are

WeChat allows an individual account to create a group with up to 500 members, while its business equivalent allows up to 10,000 group members for an organizational group and up to 2000 members for other groups. The organization can use it to invite customers, vendors, suppliers, and partners to join its groups for more accessible communication. Similarly, a WeChat account can add up to 5000 “friends,” but an individual WeChat Work account can add up to 50,000 “friends.

Besides, a WeChat account can send up to 200 messages to friends, while the other account has no limit for bulk messages.

Another feature that makes it more business-friendly than WeChat is that professional accounts can share the information of their “friends” (e.g., customers) with other professional members, which makes for seamless work handover or workflow support.

Moreover, these powerful features can be beneficial for business networking as well as operations management. Users of both platforms can interact with each other, as both platforms are developed by Tencent and are integrated with each other. This means that users of WeChat can send messages and make calls to WeCom contacts, and vice versa. Similarly, users of WeCom can also interact with WeChat contacts by adding them to their WeCom contacts list and sending messages or making calls through the app.

Additionally, WeChat Work provides various APIs to allow organizations to access and integrate it with other applications, including those of the WeChat ecosystem and third-party partners.

 

APIs – Application Programming Interfaces

Tencent provides a range of APIs that developers can use to build custom integrations and extensions for the platform. Here are some of the most popular APIs:

Chat API: This API allows developers to build custom chatbots and integrations for chat feature, enabling users to interact with third-party services and applications directly within the platform.

Directory API: This API provides access to user and group information within, making it easier to manage users, groups, and permissions.

Event API: This API allows developers to receive real-time notifications for various events, such as message send/receive, user login/logout, and group chat creation/deletion.

Contact API: This API allows developers to manage and synchronize contact information between the platform and external systems.

Authentication API: This API provides secure authentication and authorization for third-party applications that need to access features and data.

Drive API: This API enables developers to build custom integrations for cloud storage and file sharing features, allowing users to access and share files directly within the platform.

🌏 Why should brands use CRM Integrations on WeChat?

These are just a few examples of the APIs available for WeCom. Developers can access the full API documentation and resources on the WeCom developer website.

WeCom Usage in China & How Covid-19 Influenced Its Usage

WeCom, Tencent’s dedicated product for business communication and office collaboration, reached 180 million active users with more than 10 million companies and organizations last year.

When Covid-19 hit and everyone was forced to work, tools like WeCom made the transition easy for people to keep up with their work and business. WeCom facilitated remote work and virtual events during the pandemic.

WeCom helped with:

Increased Adoption: As businesses and organisations shifted to remote work and online collaboration, there was a surge in the adoption of WeCom. According to Tencent, the company behind WeCom, the app saw a 200% increase in usage in China during the early stages of the pandemic in 2020.

Hybrid Work Model: As China emerged from the pandemic and returned to work, many businesses adopted a hybrid work model, with employees working both in the office and remotely. WeCom played a key role in facilitating this model, as it allowed employees to communicate and collaborate seamlessly regardless of their physical location.

Virtual Events: With the cancellation of in-person events and conferences, many organisations turned to virtual events to connect with customers and partners. WeCom’s video conferencing and group chat features made it a popular platform for hosting virtual events.

How B2B Brands Can Use WeCom

Customer Support: B2B brands can use WeCom to provide customer support to their clients. They can create a dedicated customer support group within WeCom and allow customers to contact them via chat, voice, or video calls. This can help businesses provide faster and more personalised support to their customers.

Sales and Marketing: B2B brands can use Wecom to communicate with their potential clients and partners. They can create groups and invite prospective clients to join them to provide product information, answer questions, and share marketing collateral. This can help businesses build stronger relationships with potential clients and generate leads.

Collaboration: B2B brands can use Wecom to collaborate with their external partners, vendors, and suppliers. They can create groups and invite external parties to join them for discussions, document sharing, and project management. This can help businesses streamline their supply chain management and enhance collaboration with external parties.

Event Management: B2B brands can use Wecom to manage their events and conferences. They can create groups for attendees, share event schedules, and send notifications to keep attendees informed about the latest updates. This can help businesses enhance the attendee experience and engage with their audience more effectively.

💼WeChat for B2B sector & 10 Ways for a B2B Brand to Generate Leads on WeChat

How B2C Companies Can Use WeCom

WeCom can be used by B2C companies to enhance their communication with customers and improve their overall customer experience. Here are some ways B2C companies can use WeCom:

Customer Service: B2C companies can use WeCom to provide customer service to their customers. They can create a customer service group within WeCom and allow customers to contact them via chat, voice, or video calls. This can help businesses provide faster and more personalised support to their customers.

Marketing: B2C companies can use WeCom to promote their products or services and engage with their customers. They can create groups and invite customers to join them for product launches, promotions, and other marketing events. This can help businesses build stronger relationships with their customers and increase customer loyalty.

Sales: B2C companies can use WeCom to facilitate sales with their customers. They can create groups and invite customers to join them to provide product information, answer questions, and place orders. This can help businesses enhance their sales processes and provide a more convenient shopping experience for their customers.

Feedback and Surveys: B2C companies can use WeCom to gather feedback and conduct surveys from their customers. They can create groups and invite customers to participate in surveys or provide feedback on their products or services. This can help businesses gain valuable insights into their customers’ needs and preferences and make data-driven decisions.

Overall, WeCom can be a valuable tool for B2C companies to enhance customer communication and engagement. It improves customer service, and increase customer loyalty and satisfaction.

 

Setting Up WeCom for Your Business

Employers can create a WeCom account by following these steps:

  1. Firstly, go to the WeCom registration page: https://work.weixin.qq.com/
  2. Secondly, enter your company information, including company name, industry, and contact information.
  3. Create an administrator account by entering your email address and creating a password. This account will have full access to your company’s WeCom account and settings.
  4. Verify your email address by clicking on the verification link sent to your email.
  5. Set up your company’s WeCom account by following the prompts provided by the platform.
  6. Once your account is set up, you can invite employees to join by providing their phone numbers and email addresses.

 

Note that there may be additional steps required for verifying your company’s information and setting up specific features within WeCom, such as third-party integrations or customer support channels. Be sure to consult WeCom’s documentation and support resources for more information on how to customize and optimize your account for your business needs.

🗣️Top 5 alternatives for LinkedIn in China you need to know now

Conclusion

WeCom has revolutionized business communication in China. It provides an efficient and secure platform that empowers organizations to thrive in a fast-paced and interconnected environment. By leveraging the features and capabilities of WeCom, businesses can enhance their productivity. They can also foster collaboration, and build strong relationships, ultimately driving growth and success in the dynamic Chinese market.

If you want to know more about the Chinese market contact our team. We use our knowledge and expertise to help businesses build meaningful partnerships and develop their networks among Chinese customers. For additional information, please contact us at contact@thewechatagency.com.

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Exploring WeChat Channels Backend: Features & Stats

April 28, 2023

WeChat Channels: In today’s digital age, social media has become an essential part of our lives. From personal to professional use, we all use social media platforms to connect, share, and grow. One such platform that has gained immense popularity in recent times is WeChat Channels. Channels are one of the most important features that Tencent plans to invest in this year. We wrote more about it in WeChat Channels: An In-Depth Look at the Statistics and the Future Plans.

One of the key features of WeChat is that it can be accessed both from the mobile and desktop levels. While the mobile version is ideal for content creators who want to create and share content on the go, accessing Channels through the desktop version offers more functions and a clearer overview of statistics.

Some of the key channel statistics that WeChat provides are follower metrics, message data, engagement metrics, average open rates, location and demographics, and content performance. WeChat’s channel statistics provide valuable insights for businesses to track their performance and make data-driven decisions to optimize their marketing and engagement efforts on the platform.

Let’s dive deeper into this to understand how the WeChat Channels backend works to take the utmost advantage of the platform for different business needs.

You can access it at: https://channels.weixin.qq.com/

 

WeChat Channels Backend Homepage:

One of the key features of WeChat is its desktop-level functionality, which allows users to schedule the publication of posts and view important daily data.

WeChat Channels Backend Homepage Desktop

WeChat Channels Backend Homepage

Upon logging into WeChat, users can see the most important daily data from the previous day. This data includes key statistics such as the number of views, likes, and comments on recent posts. This information is useful for businesses and individuals who are interested in tracking the performance of their content on the platform.

In addition to viewing daily data, users can also schedule the publication of their posts directly from the desktop. This functionality allows users to plan and prepare their content in advance, which can be particularly useful for businesses and individuals who want to maintain a consistent posting schedule.

 

WeChat Channels Content Management:

Preparing and scheduling social media content can be a time-consuming task for content creators. On the desktop backend of WeChat Channels, brands have the ability to prepare their posts and schedule them for publishing at a later time. This includes the ability to upload videos or create carousels of images, write engaging copy with relevant hashtags, add location tags, and schedule the post for a specific date and time.

WeChat Channels Backend Post Scheduling

WeChat Channels Backend Post Scheduling

In addition to these key features, brands can also add a short title for SEO purposes, helping to optimize their post for WeChat search engine and improve its visibility for the Channels algorithm. By carefully crafting the title and post description along with hashtags, content brands can increase the chances of their post being discovered by users who are actively searching for related content.

🏆 Explore top practices for WeChat Channels posting in WeChat Channels – How to Post for Success?

 

WeChat Channels Data:

The statistics page is where the most important information sits. We have access to all the data, including followers’ data, demographics, and post data. 

Firstly, we can see changes in the follower base. 

It is worth noting that following the WeChat Channels account requires a separate action to follow. As of now, official accounts where brands post articles although can be linked in many ways do not share the follower base pools. 

WeChat Channels Data

WeChat Channels Data

On this page, we can track changes in the follower base by different time ranges and actions performed. We can also see our followers’ demographics, such as gender, age, location, and system used.

 

Secondly, we can see data regarding our posts. By day and time periods, we can see total views, engagements, and source of traffic. 

For each unique post, we can see: 

  • Completion rate
  • Views
  • Average playtime
  • Engagements such as likes, recommendations, comments, shares
  • Set as ringtone

 These data points help content creators to understand what kind of content is resonating with their audience. This way they can optimize their strategy accordingly.

 

Other functions of WeChat Channels desktop:

In addition to the above data points, the WeChat Channels backend also provides other important functions. For example, live-streaming, e-commerce, comments, and private message management. These features can be linked with WeCom, WeChat’s enterprise communication and management platform. The heating tool is another useful function that allows content creators to boost views and increase exposure.

Live-streaming: WeChat allows users to live stream videos from their desktop. This feature can be used for personal or business purposes, such as conducting online workshops, tutorials, and product demonstrations.

🎥 Learn more about WeChat Channels Livestreaming in one of our most popular blog posts

E-commerce: WeChat has a built-in e-commerce platform that allows businesses to sell their products directly on the app. It allows for a seamless and instant shopping experience.

Comments and private message management: WeChat’s desktop backend allows users to manage their comments and private messages more efficiently. This feature can be used by businesses to improve their customer service and respond to customer inquiries more quickly.

Heating tool: WeChat’s heating tool is a feature that can be used by businesses to boost their views and increase exposure. This feature can be used to promote a business or product to a wider audience.

Explore our Beginner’s Guide to WeChat Channels

Conclusion:

In conclusion, the WeChat Channels backend is a powerful tool that provides valuable insights and statistics for content creators to analyze their performance and optimize their strategies. By leveraging this information, content creators can understand their audience better and tailor their content to engage and grow their followers. With the help of additional functions such as live-streaming, e-commerce, and heating tools, content creators can further enhance their presence on WeChat and achieve their marketing objectives.

If you want to know more about the Chinese market and how we can help create successful WeChat campaigns for your business contact our team. We use our knowledge and expertise to help businesses build meaningful partnerships and develop their networks among Chinese customers. For additional information, please contact us at contact@thewechatagency.com.

 

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Marketing to Women Empowerment: A Chinese Perspective on International Women’s Day

March 7, 2023

Every year on March 8, people celebrate International Women’s Day to honor women’s achievements and raise awareness of gender inequality. The first International Women’s Day was observed on March 19, 1911, in a number of European nations. Now, Women’s Day is celebrated all over the world now, and China is no exception. 

Let’s see how people in China celebrate Women’s Day and how it impacts the Chinese market.

 

Women’s Day in China

International Women’s Day (IWD) has gained popularity in China due to the extreme transformation of the position of women in Chinese society compared to their traditional societal roles of limited independence and work options. 

In 1949, IWD was declared an official holiday in China, and new laws were passed to give women greater control over their lives, combating old ideas of male superiority. As a result, women gained greater independence, education, and political representation, leading to their recognition as vital contributors to Chinese society. IWD is now celebrated widely across China to recognize and further promote women’s progress in society.

 

📆 Explore the full 2022 Marketing Calendar

How is IWD celebrated in China?

 

Chinese companies offer benefits to female employees on International Women’s Day (IWD), including time off, flowers and small gifts. Women, companies, and social organizations use the day to raise awareness about issues affecting women, such as sexual harassment, mental health, and discrimination. 

China also celebrates Women’s Day by giving women numerous product discounts on and around this day.

The self-care theme is heavily marketed on Women’s Day. It is one of the major factors contributing to the enormous sales that are generated on this day every year. With slogans such as ‘Treat yourself’ or ‘Happy Goddess Day’, brands want to inspire purchases. However, there are more and more voices contending that IWD shouldn’t turn into just another shopping holiday. Instead, it should concentrate on addressing issues of health, safety, and domestic violence, which are still major issues in China.

 

How International Women’s Day affects the Chinese market

 

In China, women are in charge of more than 70% of household purchases, including those for luxury goods, everyday items, and online shopping, according to a report by Alibaba.

China now boasts the third-largest female consumer market in the world, behind the US and Japan. Women’s rising purchasing power is one of the major factors contributing to China’s economy. Sheconomy will play an even more important role in the coming years.  Therefore companies increasingly emphasize the value of appealing to female customers.

For e-commerce platforms, International Women’s Day is a significant marketing occasion because it coincides with the introduction of fresh spring products with the “3.8 Festival.” E-commerce platforms can use the 3.8 Festival as an opportunity to market to women by providing exclusive discounts and promotions on goods that are catered to their interests and needs.

Aa growing number of Chinese women choose a single lifestyle over marriage, particularly millennials and Gen Z. These trends are affecting the Chinese market and economy as well. For example, online female shoppers reached 581 million by 2022. Nearly half of their purchases were in the beauty, skincare, and makeup sectors, according to Questmobile’s 2022 report on the “she economy”.

 

Top eye-catching campaigns for Women’s Day in China

 

Some brands have really developed a meaningful connection with their female consumer base. Those are the ones that offer a deeper message and seek to empathize with the gender inequality and social expectations that women face. Some of the campaigns from such brands are:

 

Tmall Super Brand Day:

Tmall Super Brand inspired women with a novel poem that included 26 brands in alphabetical order. The “Wǒmen are women” campaign’s main focus was on women’s feelings toward specific brands.

The campaign involved about half of the brands that took part in Tmall’s Super Brand Days. The purpose of the poem and video was to inspire women to develop their own “super brand” that reflected their unique spirit and personality. 

 

Perfect Diary 

For the Perfect Diary campaign, the brand interviewed female celebrities who had all experienced gender stereotypes in their lives. However, they didn’t let these inhibit them from following their dreams. Yamy Guo, a member of the girl group Rocket Girls 101, joined the campaign. In the past, she received flak for not meeting expectations of stereotypical female beauty.

Her experience brought to light China’s absurd beauty standards. Instead online users praised her and noted that she is unique because of her appearance.

The video gained over 6.4 million views on Weibo. It also included Yang Li, a comedian known for her anti-patriarchal comedy. Hui Ruoqi, a former captain of China’s women’s volleyball team, was one of the campaign heroines as well.

 

Perfect Diary IWD

 

Florasis

One of the hottest C-beauty brands, Florasis, took on a very unique approach. The brand launched a video campaign that examines how women deal with various mental health issues in modern society.

At the same time, the series featuring five women looked at different skin issues. By the end, it unveiled a new product called Florasis Balance Liquid Foundation.

The campaign, which celebrated the upcoming International Women’s Day also assisted to boost sales of its new product. Thanks to the brand’s well-liked livestream sessions, did both by amplifying this message through personal stories.

 

Net-A-Porter 

Luxury e-commerce Net-A-Porter launched a campaign film The Remarkable Day. The video highlighted various memorable moments throughout a female’s life, such as a wedding or pregnancy.

In China’s luxury market, Net-A-Porter was an early adopter of female marketing. The e-tailer has collaborated with several female celebrities over the last two years to engage its independent and expanding female customer base.

For its International Women’s Day campaign this year, Net-A-Porter highlighted well-known Chinese fashion houses that are likely to draw younger consumers away from social media sites and into its flagship Tmall store and WeChat marketplace.

 

L’Oréal

For its “I Say I’m Worth It” campaign, L’Oréal worked with a variety of Chinese celebrities. The list included Ouyang Nana, Gong Li, Ju Xiao Wen, Xin Zhilei, and Daniel Wu.

The actors discussed their personal experiences and ideas about female empowerment. The collection of short films inspired women to take on life’s challenges and figure out their own personal values.

The campaign demonstrated the company’s in-depth knowledge of Chinese femininity by using role models from a variety of life stages and professions that connected with the brand’s larger female customer base.

 

Neiwai

March last year, the Chinese lifestyle brand Neiwai debuted the final phase of its No Body Is Nobody campaign. 

The initiative began in February 2020 with a series of documentaries looking at the diversity of female bodies. Podcast series last year that covered a variety of feminism-related topics followed.

In order to commemorate the brand’s tenth anniversary, the campaign’s final installment featured five of the company’s female customers. The ladies shared their own individual journeys over the previous ten years. 

Neiwai Campaign

 

How can brands improve their Women’s Day campaigns?

Firstly, brands should focus more on showcasing the strength and accomplishments of women in 2023. The discussion around IWD is bigger rather than just offering discounts and promotions to better target female consumers. 

Brands can attract and engage female consumers who are passionate about these issues by developing campaigns and topics that advance gender equality and women’s empowerment.  

This may entail collaborating with organizations that champion women’s issues or producing content that highlights the achievements of women in various professions.

Secondly, for female customers, brands should aim to create individualized and tailored experiences. This can involve providing specialized product recommendations, individualized customer service, and special access to activities and discounts.

IWD is a great day for brands to forge a deeper emotional bond with their female consumers. If done correctly, it can increase loyalty and long-term customer relationships. Brands can achieve that by demonstrating that they comprehend and value the particular needs and preferences of female consumers.

 

 

 

Conclusion

IWD is celebrated widely in China to recognize women’s progress in society. Meanwhile, it serves as a significant marketing occasion for businesses to appeal to the country’s growing female consumer base. In recent years, it became an occasion for brands to discuss important societal topics related to women’s daily life. In conclusion, it’s a great time to connect with female consumers in a meaningful way.

🏮Explore our page dedicated to the most important festivals in China

If you want to know more about the Chinese market, contact our team. We use our knowledge and expertise to help businesses build meaningful partnerships and develop their networks among Chinese customers. For additional information, please contact us at contact@thewechatagency.com.

 

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Maximizing WeChat Channels: An In-Depth Look at the Statistics and the Future Plans

February 16, 2023

WeChat, China’s biggest app, grew from just a chatting messanger to a major business platform a long time ago. And Channels, the video sub-platform of WeChat, is becoming one of users’ and businesses’ favorite features.

Channels advanced last year, with more services and content available to both consumers and businesses. Since the start of its internal beta testing on January 21, 2020, it has experienced significant user engagement. The feature, which enables anyone to record, create, and share videos, saw total user time exceed 80% of that of Moments, the latter of which offers mutual contacts with asynchronous photo, video, and audio sharing.

If you’re not very familiar with WeChat Channels yet, explore our introductory post for beginners here – A Beginner’s Guide to WeChat Channels.

Now, let’s analyze the WeChat Channel statistics and growth plan for 2023.

 

WeChat Channel Statistics

WeChat Channels have powerful tools for businesses to connect with their target audience and drive growth – with the help of innovative content.  The total number of views has skyrocketed, with a 200% YoY increase and a 400% YoY increase in video views based on AI recommendations.

The number of daily active creators and video uploads has also surged, with a 100% YoY increase, and significant growth in the number of viral videos and original video views. However, short videos are not all. 

Live streaming has also seen tremendous growth, with a 300% increase in users, a 156% increase in viewing time, a 614% increase in content creators, and an 83% increase in broadcast time.

🎥 Learn more about live-streaming on WeChat Channels

WeChat Channels continue to expand its support with new features like live streaming e-commerce, quick sharing, and product windows. This makes more brands eager to leverage a massive userbase to drive their sales and reach their target audience. 

The GMV of live-streaming e-commerce on Channels has grown by over 800% since 2021. Moreover, the average transactions now exceed RMB 200.

Top Events in 2023

WeChat Channels have become one of the most popular platforms for users to watch and share short videos. 

It’s clear that short videos are a hit among WeChat Channels users. The number of views for short videos in 2022 increased by 237% compared to the previous year, showing just how popular they have become.

When it comes to the most popular short videos, five topics stood out. These were the workplace, cultural history, financial management, eloquence/speech, and trivia. This shows that users are interested in a wide range of topics.

WEChat Channels Stats 2023

For those looking to be entertained, WeChat Channels has a plethora of options. The top five concerts in 2022 included “Yearning” by Li Jian, Cui Jian’s first online concert, the Backstreet Boys’ first-ever online concert, Luo Dayou’s “Childhood” concert, and “You Want a Good Concert.”

Backstreet Boys WeChat Channels

In addition to entertainment, WeChat Channels users are also looking for ways to improve their physical health. The top six fitness keywords searched by users were yoga, bodybuilding, boxing, body, aerobics, and diet meals.

For those looking to explore, WeChat Channels offer a wealth of travel content. For example, the top 10 most popular destinations in WeChat Channels included: 

  1. Yellow River Xiaolangdi Reservoir,
  2. Huashan Long Sky Boardwalk,
  3. Tiananmen,
  4. Leshan Giant Buddha,
  5. Yellow River Hukou Waterfall,
  6. Tianmen Mountain in Zhangjiajie,
  7. Forbidden City,
  8. Gulangyu Island in Xiamen,
  9. Macao Green Mao Port,
  10. Former Residence of Chairman Mao in Shaoshan.

 

WeChat Channels’ Growth Plan 

In the fast-paced digital world, it’s essential for businesses to keep up with the latest trends and technologies to reach their target audience. WeChat Channels is one such platform that provides a unique opportunity for businesses to reach a vast audience through its innovative features and rich content ecosystem. According to WeChat Weixin Pro Class 2023 (our coverage of the 2022 edition available here), Tencent plans to invest more into Channels in the coming years. 

 

Short Video

The short video feature on WeChat Channels has seen significant growth in the past year. As a result, with more and more creators joining the platform, the content ecosystem has become more diverse and prosperous. 

Moreover, the time spent by WeChat Channels users has also increased and is now approaching that of WeChat Moments. The video views based on recommendation algorithms have increased by over 400% YoY, making it a great opportunity for businesses to reach a vast audience.

To provide comprehensive author services, WeChat Channels has upgraded its creator traffic and honor incentives, with new product capabilities such as online content heating, video product sharing, and video monetization tasks.

These tools will provide creators with more monetization options and help them grow and get better returns on WeChat Channels. 

In 2022, the number of daily active creators and video uploads increased by more than 100% YoY, original content played increased by 350% YoY, and the number of creators with 10,000+ fans increased by 308%. 

 

🗺 Learn how to optimize your WeChat Channels posting with our quick guide

WeChat Channels Video

Live Streaming

WeChat Channels’ live broadcasts have become an integral part of users’ social lives, covering a range of content from hot events to daily information communication and celebrity speeches. Above all, it provides a platform for individuals to start broadcasting and showing themselves, encouraging diverse content production. 

The platform provides a rich live broadcasting ecosystem:

  • the viewing scale increasing by 300%,
  • the viewing time by 156%,
  • and high-quality launch time by 614%.

WeChat Channels has always encouraged the production of diversified and high-quality content. In order words, providing a platform for “every individual to pick up his mobile phone and start broadcasting.” 

As a result, this led to a significant increase of 101% in 2022 and total anchor revenue growth by 447%.

To sum up, live streaming will invest 5 billion in traffic incentives and more rich and perfect realization tools and incentive policies to help every individual have a good start, growth, and income. 

E-commerce Live Streaming

Live Streaming Channels

The commercial potential of WeChat Channels live broadcast has continued to grow. With sales increasing by more than 8 times YoY and the platform’s public purchase conversion rate by more than 100%. 

The top three categories of consumption are clothing, food, and beauty. Finally, it’s worth noting that the purchasing power on WeChat Channels is split between 20% male and 80% female users. This information is useful for businesses and content creators looking to target specific demographics with their products and services.

The launch of WeChat Channels stores provides businesses with convenient and efficient business tools, with over 90% of sales coming from the WeChat Channels store. The platform has connected over 1,000 service providers, contributing over 30% to Channels’ sales.

Firstly to better support brand merchants, WeChat Channels will soon release an incentive plan for merchants. Secondly, Tencent will provide more opportunities, including traffic, brand identity, and other services. For instance, the platform will also continue to increase its support for service providers and focus on investment. For example, in areas of identity authentication, traffic incentives, and operational tools.

Conclusion

WeChat Channels have come a long way, with improvements in short video, live broadcasting, and e-commerce. Above all, with the continued development of the ecosystem and the implementation of incentive policies, WeChat Channels will continue to attract more users and creators, providing a platform for rich and diverse content. 

If you want to know more about WeChat channels and help create a content strategy for WeChat, contact our team. We use our knowledge and expertise to help businesses build meaningful partnerships and develop their networks among Chinese customers. For additional information, please contact us at contact@thewechatagency.com.

 

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This Christmas, Find Out What Brands in the Chinese Market Have Been Up To

December 22, 2022

In the last decade, Christmas has settled as an important event for brands in China. Of course, it is not as large as traditional Chinese holidays or e-commerce festivals, but many brands, particularly those with Western roots, are celebrating with their fans in various ways. 

Shopping malls, restaurants, and entertainment venues in China’s major cities are all decked out with Christmas trees, and Santa is on his way to deliver gifts to children. This year, we looked at several different international and domestic brands to see how they celebrate Christmas. 

🎄 Read our previous article about how Christmas changed in China over the last couple of years

Christmas in China

When it comes to any festive campaign, social media plays an important role. With WeChat being the biggest social media platform, brands are super keen to get the best engagement for their campaigns. We’ve seen a lot of beautifully crafted interactive articles and WeChat campaigns for this Christmas. Again, we worked with Montagut to produce a fun interactive post that led readers through a short narrated story with a Christmas-themed setting. Scan the QR code to open the article and interact with it for yourself.

Montagut Christmas China WeChat

This is not the first time we’ve collaborated with Montagut on holiday content. Click here to learn more about our “Winter Wonderland” Christmas campaign. 

Christmas in China is more about gifting between couples during romantic dinners or self-gifting than it is about family gifting. As a result, many jewelry brands are taking this task seriously and planning eye-catching and interesting campaigns. Tiffany and Boucheron created some cool interactive posts. Harry Winston, on the other hand, delights with an online quiz that helps you find the best gifts for your other half or for yourself. Fendi prepared a whole winter-themed universe leveraging WeChat Channels, stickers, and gaming, all in one! Not to mention creating a super cute brand mascot – Brother Fen to top off the trends targeting Chinese Gen Z. 

🔥 Explore more about China’s Gen Z as Luxury Consumers

 

 

Fendi – Brother Fen’s Universe:

Fendi China

 

Harry Winston Mini-Program Quiz:

Christmas WeChat Interactive Posts:

 

Interactive Post from Pandora:

 

Interactive Post from Boucheron:

 

Interactive Post from Tiffany:

Advent Calendars in China

Many beauty companies have released Christmas-themed products as well as full-fledged advent calendars. Following last year’s public relations disaster, in which the Chanel advent calendar was deemed overpriced for the value of the products inside, other brands’ seasonal blind boxes fared well this year due to customer satisfaction with better product quality and price points.

In China, blind boxes are a popular marketing tool, and advent calendars fit the bill perfectly if done correctly. Brands such as Charlotte Tilbury, MAC, or Diptyque released theirs through their own channels as well as in collaboration with KOLs. The following are some of the 圣诞限定礼盒 (Christmas Limited Edition Box) mentions on Xiaohongshu, “RED,” where users were unboxing and showing off their treasures.

RED Xiaohongshu Advert Calendar China

Christmas on Chinese E-commerce Platforms

Naturally, compared to complete promotional takeovers during 11/11 or other shopping festivals, Christmas is less visible on e-commerce. However, many brands prepared their own promotions and Christmas content for their official Tmall stores. Many brands took a creative approach to Christmas, tying the festive season with more inclusive winter, astrology, or winter sports themes rather than a dull Santa and reindeer approach. Since the Olympic Games in Beijing in early 2022, the latter has also become synonymous with winter.  Astrology is also a big trend leveraged this Christmas, particularly in makeup, and can be seen not only in Western brands like Dior and Gucci but also in Perfect Diary. 

Christmas Tmall Taobao

This year’s lower enthusiasm for celebrations is also related to the recent surge of COVID-19 cases across China as a result of relaxed restrictions, which appears to be the first step toward China’s reopening in 2023.    

📌 Click here to learn more about WeChat interactive posts and how you can make the most of it!

Takeaways

It only makes sense for a brand with European roots to want to celebrate this holiday with its customers and provide them with a little extra.  You can engage and amuse your fans with a comprehensive marketing campaign, depending on your goals and resources. You could also offer exclusive holiday discounts or festive add-ons. Alternatively you could just wish them a happy holiday in a special post or interactive article. 

Additionally, international B2B brands shouldn’t be reluctant to celebrate Christmas with their clients. In fact, this is one of the few times when you can get away with using lighter language. We assist our clients in planning holiday events each year that will highlight their brand values and improve their relationships with their staff, partners, and clients. See some of the examples from previous years:

 

 

 

Last but not least, since Christmas is here, it means that Chinese New Year is also approaching fast, and this year it falls particularly early on January 22. It’s the last chance to start getting ready for China’s most significant holiday. There are a number of options, including intricate campaigns, interactive articles, holiday posters, and even red packets.

🧧 Visit our article to learn more about what a “red packet” (hongbao) is

Contact us if you would like our assistance with your marketing communications during this special time of the year.

 

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Chinese Market Updates

November 23, 2022

Alibaba And JD.com Keep Double 11 Revenues Secret. The Chinese Consumer Is Clearly Changing.

 

As the 14th Double 11 came to a close, China’s consumers were feeling down, and massive changes in consumption patterns prevented this year’s shopping festival from growing as rapidly as in years past.

The shopping craze hasn’t entirely subsided, though, and newcomers are catching up quickly in their transition from content sharing to online shopping. Then, new retail platforms and community group buying e-tailers contributed more information.

For the first time, the combined GMV from all significant e-commerce platforms surpassed 1 trillion RMB, according to Syntun, an independent big data monitoring company.

According to Tmall, the four power pillar industries have changed from being beauty, FMCG, consumer electronics, and clothing to outdoor sports, pet supplies, collectible toys, and jewelry. Sales for 358 brands in those four categories totaled more than 100 million RMB.

Link: https://jingdaily.com/double-11-alibaba-tmall-jd-douyin-consumer-trends/ 

 

Adidas just can’t do it in China anymore

 

Adidas reported revenue growth across the globe, except in “Greater China”

Adidas attributed the weak performance in China to the “challenging market environment,” primarily caused by COVID restrictions, but the company also brought up the high number of product takebacks in China, which had a significant negative impact on revenue. 

Old products that have not been sold or for other reasons are returned to the manufacturing process. Adidas is also dealing with extremely high inventory levels, which in the third quarter saw a 63% year-over-year increase, “due to the pressure on the passenger flow trend in Greater China.”

In China, Adidas is actually no longer listed among the winners. Local champion Anta Sports overtook Nike’s $3.7 billion in sales in China in August after reporting revenue of 25.96 billion yuan ($3.79 billion) for the first half of the year, an increase of 13.8% year over year. Anta Sports is now the largest sportswear brand in China.  

Adidas reported China revenue of 12.19 billion yuan ($1.72 billion), while another local brand, Li-Ning, reported revenue over the same period of 12.40 billion yuan ($1.76 billion). Adidas is now in fourth place in China as a result. 

Adidas recently began a partnership with the China Literature and Art Foundation to better the company’s comprehension of and engagement with local consumers.

 

2022 Autumn/Winter Fashion Trend Report

 

In the second half of 2022, the change of dress concept will be the dominant fashion trend. Strong and delicate coexist. There are many different multilevel dress concepts as a result of the re-integration of vintage clothing with modern materials, fashion, and function. 

After a protracted period of seclusion, consumers have rekindled their desire to dress up, but the retail industry continues to be driven by the idea of outdoor time. 

Men’s clothing focuses on “heavy fabric” and the retro revival, while women’s clothing emphasizes style, material, and function. Women’s shoes continue to innovate, while men’s shoes with multi-scene integration wear are in high demands.

  • Top 9 fashion trend

时髦知识分子Trendy Intellectual 

工装辣妹 Workshop Hottie 

摩登新中式Modern Chinese 

复古运动Retro Sports 

千金大小姐Classy Lady 

南法庄园 Panier Des Sens 

职场精英 Workplace Elite 

城市运动Urban Sports 

通勤汉元素 New Han-Style Clothing

  • Top 10 trending categories

衬衫式羽绒服 Shirt-Style Down Jacket 

粗花呢外套Tweed Coat 

无缝一体打底衫 One-Piece Bottoming Shirt 

轻暖羽绒 Lightweight Down Jacket 

重磅卫衣 Pure Cotton Sweater 

西部牛仔靴Cowboy Boots 

玛丽珍 Mary Jane Shoes 

托特包Tote Bag 

软支撑文胸 Soft Supporting Bra 

巴洛克珍珠项链Baroque Pearl Necklace

Luxury resale platform Plum records 100k customers on Double 11

 

The top three most popular brands during Double 11 were Chanel, Louis Vuitton, and Gucci, the report claims.

 The platform’s success is largely attributable to the business’s 2019 launch of an integrative live broadcast model. Plum has become one of China’s biggest platforms with the highest volume of sales and livestreams in its sector as a result.  

The secondhand luxury platform has expanded significantly since it began operating its circular fashion business in 2021. 

Due to changing attitudes toward used goods in the luxury landscape as well as young consumers who are increasingly willing to purchase pre-owned clothing and accessories, China’s second hand luxury market is currently booming. 

According to iResearch, platforms like Plum, Feiyu, ZZER, and Ponhu are leading the trend in mainland China’s domestic luxury resale market, which was estimated to be worth 51 billion RMB (8 billion USD) in 2020 and is expected to grow to 208 billion RMB (32.75 billion USD) by 2025.

https://daoinsights.com/news/luxury-resale-platform-plum-records-100k-customers-on-double-11/

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What is 11/11 Singles’ Day and how this Retail Festival Changed in Recent Years?

November 11, 2022

We all have heard of Valentine’s Day or “Lovers’ Day,” but have you heard of “Singles’ Day” aka 11/11 or Double Eleven? Interesting right? It is celebrated in China, and it is one of the biggest retail festivals here. A huge event in the marketing calendar of many retailers. And, if you are targeting a Chinese audience, then this is an amazing opportunity to make huge sales.

Let’s learn more about this singles’ day and understand ways to capture an audience in this highly competitive market.

 

What is “11/11” and how did the craze take over China in the last couple of years?

The festival started when the students of China’s Nanjing University celebrated “Bachelor’s Day” as a sort of anti-Valentine’s Day around 1993. Why November 11th? Numerology is very popular in China. November 11 looks like four lonely sticks when written, and hence, Singles’ festival was born. This celebration started spreading among other universities. Men and women started celebrating it. So, eventually, 11/11 got the name “Singles’ Day.” People celebrate this occasion by treating themselves to gifts and presents, making Double 11 a huge retail festival in China.

In 2021, around 900 million shoppers purchased luxury items from Gucci, Burberry, Coach, and other luxury brands. China’s two tech giants, Alibaba and JD.com, together they set a new world record by earning around $139 billion. Due to this huge craze, there is a lot of competition as well among brands. To survive the competition, campaigns must be well-prepared. Brands collaborate with KOLs and online advertisements to promote their product and get better awareness among consumers.

Tmall was the one which initiated the Singles’ Day Shopping Festival in 2009. It has grown over time into a shopping phenomenon and greatly impacted the global retail sector. In November 2011, the one-day sales of Singles’ Day surpassed the sales of Cyber Monday in the United States. It has become a massive internet shopping festival.

Every year, Tmall organizes a massive shopping extravaganza that features unending live-streaming sessions, amazing discounts, and celebrity appearances. Other shopping giants like JD.com and Pinduoduo also joined this heated competition.

Why Double 11 sales are going down?

However, Tmall’s sales have dropped dramatically in recent years. Not only Tmall but also Alibaba and JD.com saw a drop in sales in 2020. Some of the reasons for this downfall are

  • Singles’ Day has been around for more than a decade and customers are not as excited as before. Today they are also much more familiar with the tactics and campaigns done by the brands.
  • Starting the sales window way too early. People purchase in the initial sales and this makes the actual day or week revenues much lower.
  • Livestream e-commerce is a huge hit among consumers but live-streaming features are available on all social media platforms nowadays. This makes the e-commerce houses like Tmall hard to grab the audience’s attention through their live streams.
  • With numerous promotions and campaigns all around the year, Singles’ Day stands out less. This makes the Single’s day sales feel less special and results in low sales. Check the list of other e-commerce festivals in China and you’ll see that Chinese consumers have multiple occasions to hunt for deals. 
  • People are getting more aware of consumerism. Many have started becoming more conscious of the products they buy, from whom they buy, and shopping sustainably.

 

Brand practices and consumers’ reaction

During these festive sales, the competition gets fiercer. Brands also join e-commerce platforms to get more sales. With offers and discounts available in online stores, offline stores, and live streaming channels, people are finding it difficult to purchase products at the lowest price.

Even big brands got under fire due to false advertising with L’Oreal among them. Though they topped Weibo’s list of the hottest searches, they got a huge backlash for misleading the consumers. As the issue continued to bubble, the hashtag #L’Oréalaccusedoffalseadvertising trended on Weibo, reaching 150 million views.

Consumers have recently stated that they would rather purchase goods at regular prices when needing them. As opposed to comparing numerous coupons and discounts to find the best deal.

Post-COVID reality

Post-Covid, many users have become more cautious about spending money. Consumerism is getting more criticism, along with the crazy amount of excessive and unsustainable packaging that 11/11 creates. Chinese consumers are aware of the effects of global warming and have experienced its impact. People are becoming more aware of the situation and want to take the essential steps to avoid consumerism.

This has forced brands and e-commerce giants to adopt sustainability. This year’s 11.11 shopping festival coincides with the 27th United Nations Conference on Climate Change, also known as COP27. Over the course of the 11.11 Global Shopping Festival, Alibaba Group is promoting sustainable consumption throughout its ecosystem. Alibaba has partnered with brands and merchants to provide Chinese consumers with more sustainable products at a time when they are looking to live more sustainably.

 

The biggest stars of last year Double 11 in trouble

Note that live-streaming e-commerce started booming in China during the pandemic. In 2021, more than 320 million customers in China will make at least one purchase from a live-stream session. We also covered quite extensively live-streaming tactics for WeChat Channels. 

Viya and Li Jiaqi, China’s two famous live streamers, were the biggest winners of Alibaba’s Singles’ Day in 2021. The power duo generated GMV worth $3.1 billion (20 billion yuan) during their October 20 live stream session, which is close to 10% of the entire 2020 Singles’ Day event. Li Jiaqi pre-sold $1.9 billion (12 billion yuan) in products ranging from Shiseido creams to Apple AirPods. Viya also registered a smashing success, selling about 1.2 billion (8 billion yuan) in goods during a 14-hour live stream. Li Jiaqi, also known as Austin Li, was one of China’s biggest internet celebrities, with 64 million followers on Taobao. He once sold 15,000 lipsticks within 5 minutes in a sales competition against Alibaba.

But the superstar has gone silent after his show was abruptly cut last year due to connotations with political events. There is a long silence from Li’s side, which is very uncommon for him. He isn’t the only internet star to vanish from social media in China in recent months. Shortly after her successful 11/11 appearance, Huang Wei, also known as Viya, was fined $210 million for tax evasion. Huang had millions of followers on China’s major social media and shopping platforms, but her accounts were removed in December. She has not appeared online since then.

The sudden rise and fall of China’s most well-known influencers serve as a reminder. Brands should keep in mind how risky it is for brands to invest only in KOL marketing. This can have a huge impact on this year’s Singles’ Day sales.

New Singles’ Day strategies

Loyalty program

Brands have slowly started to realize that when it comes to building a strong, long-term relationship with shoppers, there is more to success than just offering deep discounts. The 14th edition of Alibaba’s 11.11 Global Shopping Festival in China features over 290,000 brands. It has provided retailers with tools and solutions for expanding their brand loyalty membership programs and introducing new products this year. 

Membership has become a high priority for brands on Tmall because it allows them to interact with consumers most directly and, for some, provides a higher level of certainty over sales during 11/11.  To date, over 40 brands on Tmall have loyalty membership programs with over ten million members, and 600 brands have loyalty membership programs with over one million members.

Alibaba is one e-commerce platform that has made strong progress from a GMV focus to a loyalty focus. “Alibaba is relatively ahead of the curve by serving these high-quality consumers,” said Ralph Wu, an associate partner at Bain & Co.

As of June 30, Alibaba also had 25 million members of its 88VIP loyalty program, with each member spending more than 57,000 yuan per year with the Hangzhou-based company. 88VIP is a mechanism designed to help participating brands and merchants increase stickiness and deepen consumer engagement across Alibaba’s ecosystem.

Brand storytelling

Claire Sun, Marketing Director of Royal Canin, a pet food brand with 1 million members and a decade-long presence on Tmall, talked about the brand’s 11.11 preparations and the benefits they’ve gotten from Alibaba’s platforms.

Royal Canin’s 11.11 preparations took a different turn this year. The company started early and collaborated with Tmall to host its first-ever Super Brand Day in the pet category. 

This enabled the brand to amass a wealth of consumer insights and customer assets in advance of 11.11.

Bilibili joins 11/11

A new player is joining this year’s “Double 11” e-commerce battle: Bilibili (also known as B Station). The video-sharing site officially launched a live-streaming shopping function ahead of China’s biggest shopping bonanza. 

At present, Bilibili’s live broadcast rooms offer products from its self-operated stores and those from Alibaba’s Taobao and JD.com.

To grow its livestream army, Bilibili has lowered the threshold for video uploaders to host their own live broadcast rooms. They must be at least 18 years old and have at least 1,000 fans. On top of that, they need to possess broadcast records from the past four years.

Overall, there is still a long way to go before B Station can pull ahead in the live-streaming race. It will be tantalizing to see how the video-sharing site will fare during the Double 11 shopping festival.

Conclusion

Chinese e-commerce behemoths created online shopping festivals like Double 11 to boost sales through discounts. Double 11 remains an important event for increasing brand and product exposure. However, brands should prioritize positive relationships with end consumers over skyrocketing GMV. 

If you want to know more about retail festivals in China and e-commerce, please contact our team. We use our knowledge and expertise to help businesses build meaningful partnerships and develop their networks among Chinese customers. For additional information, please contact us at contact@thewechatagency.com

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