Case Study: Montagut (Digital Content & China Social Media Management)

June 14, 2022

WHAT IS MONTAGUT?

Montagut was the first French fashion design company to enter China in 1979, at a time when there were few international brands (Louis Vuitton and Chanel established themselves only 15 years later). It has spread to over 4,000 shops around the country, establishing a dedicated client base and a household name. It is seen as a symbol of respect and achievement, particularly among dignitaries and notables.

THE SCOPE OF WORK

KRDS has been appointed to manage Montagut’s digital channels in China for four consecutive years. Scope of work includes WeChat, Channels & Weibo management, Content creation (Chinese copywriting, graphic design, motion design), Media planning (banner design, A/B testing, budget allocation), KOL & artist collaborations, Dev scope & H5 minigames.

Montagut China

Montagut – Content Creation

Brand’s social media strategy in China is always evolving to keep up with the latest trends and technology solutions that help to increase online sales and foot traffic in real stores.

THE RESULTS

According to Candice Meyer, Montagut’s Head of Brand Image & Communications Asia, “KRDS has been a valuable partner of Montagut over the past 4 years. We chose them because of their deep knowledge of the China social media landscape combined with great strategic and creative capabilities. On a day to day basis, it’s both very efficient and super pleasant to work with a trustworthy team such as KRDS. They are expert, flexible, diligent and always looking to achieve the best results. A perfect recipe for success!”

She also mentioned that one of the campaigns Montagut’s Winter Wonderland “was very fun and engaging. Beyond generating buzz and page views, KRDS was smart to find the right mechanism to attract a very high number of new fans”.

Montagut China Campaign

Montagut – Father’s Day Campaign

 

If you wish to know more about WeChat and its various features, please contact our team. We use our knowledge and expertise to help businesses build meaningful partnerships and develop their network among Chinese customers. For additional information, please contact at contact@thewechatagency.com.

You may also like

Digital Strategy Case Study : GIC Singapore Sovereign Fund

June 14, 2022

WHAT IS GIC?

Singapore’s foreign reserves are managed by GIC, a sovereign wealth fund with assets of $744 billion dollars. GIC invests internationally in developed market shares, emerging market equities, nominal bonds and cash, inflation-linked bonds, private equity, and real estate. It was founded by the Singapore government in 1981 and has a network of 10 offices in significant financial capitals around the world.

SCOPE OF WORK FOR THE CHINESE MARKET

The WeChat Agency has been hired by GIC to advise and manage its digital operations in China. The biggest problem we faced for the brand was how to create brand recognition without using paid advertising, given China’s tight laws on the finance industry. This was accomplished through a combination of strategic initiatives, such as playbooks and workshops, focusing on WeChat and covering topics such as the platform’s overall evolution, audience characteristics, user journey, content strategy, and comprehensive execution plans.

GIC - Content Creation

GIC – Content Creation

RESULTS

The GIC team got full training on WeChat marketing with a detailed plan covering content pillars, campaign themes, and distribution of the content. A detailed playbook serves as an ongoing consulting tool for GIC but can be also readily used for any in-house developed activities.

At the same time, the WeChat Agency has been regularly creating and localizing content for the local market.

After the first year, GIC reappointed The WeChat Agency for management for the second consecutive year.

GIC - Holiday Greetings

GIC – Holiday Greetings

If you wish to know more about WeChat and its various features, please contact our team. We use our knowledge and expertise to help businesses build meaningful partnerships and develop their network among Chinese customers. For additional information, please contact at contact@thewechatagency.com.

You may also like

Live Streaming on WeChat Channels

June 7, 2022

Live streaming is the new Holy Grail for brands and businesses that are constantly looking for new methods to better engage their customers. This allows businesses to better understand their customer preferences, which aids in sales conversion and increases brand awareness. 

WeChat is a great medium for getting to know your customers and providing them with a variety of content that keeps them engaged and connected to your brand.

In this article, let’s look at another type of content to broadcast within the WeChat ecosystem beyond the WeChat Article and WeChat Channels video feeds: live streaming on WeChat. Tencent offers two different ways to stream live video: 

  • Through own mini programs’ integrated live streaming capability,
  • WeChat Channels’ built-in feature.

Brands that decide to use their own mini-programs to live stream have more flexibility when it comes to the live stream format but on the downside, these sessions won’t be discoverable on the growing Channels tab. Tencent has ambitious plans for Channels as it was highlighted during the Weixin Pro class earlier this year with already more than 450 million Daily Active Users. 

In the last couple of months, we’ve seen WeChat boosting its live steaming feature by providing brands with more ways of promoting their live streams and increasing the number of touchpoints where users can discover them. WeChat Channels accounts’ main page even shows how many live streams each account hosted.

In our blog post today we will focus on how to live-stream using WeChat Channels. 

What Are the Benefits of Using WeChat Channels Live Streaming?

WeChat live streaming is a new feature that allows you to live stream videos directly from your WeChat account. It’s an amazing tool for businesses and individuals who want to get their content out into the world and engage with their audience. Here are just some of the benefits of using WeChat live streaming:

  • It’s easy to use. Unlike other streaming platforms, WeChat has an intuitive interface that makes it easy for anyone to create a live broadcast.
  • The platform is free and easy to access on any device (desktop, laptop, tablet, or mobile). You can even access it from multiple devices at once.
  • Businesses can learn about the feelings of the audience right away by looking at their comments and reactions. They can also get honest customer feedback in real-time.
  • Learn what matters to customers when it comes to product selection.
  • Brands can reach a larger audience with less effort than ever before.
  • Companies can increase brand awareness and build a loyal fanbase.
  • Accounts can seamlessly incorporate e-commerce into their live streams and conserve with the clients. 

Top Live-Streaming Formats & Approaches

WeChat Channels Live Streaming Formats

Top WeChat Channels Live Streaming Formats

  • KOLs, live streamers 

Format: The host of the Livestream introduces and tests products.

Objective: Mainly to drive sales

Examples: Lee, Only

  • Fashion show

Format: A Livestream of a fashion show, with no host for the most part.

Objective: Awareness

Examples: Armani, Givenchy

  • Discussion rooms

Format: Hosts speak about various topics and respond to questions

Objective: Awareness, sometimes sales

Examples: HEYTEA, Shiseido

Livestream – Discovery: How Do Users Find Out About Live Streams?

Users can learn about your live streams in a variety of ways, including:

  1. A brand can add a plate informing about the upcoming live stream into the article. 
  2. WeChat displays a red dot and the name of the account that is currently live-streaming on the ‘Discover’ page.
  3. The streams of subscription accounts are promoted within the subscription folder with the currently streaming accounts encircled in red.
  4. A button to ‘reserve‘ (be alerted) when the live stream begins is included in all accounts.
  5. On the main channel page of WeChat Channels that are now streaming, there is a tile displaying the stream cover.
  6. Brand zone when searching for the brand through WeChat Search.
  7. And potentially more to come.
WeChat Channels Live Streaming Discovery Touchpoints

WeChat Channels Live Streaming Discovery Touchpoints

💬 If you are new to WeChat Channels you might want to get more familiar with the best tactics and grow your fanbase before organizing your first live-streaming sessions: WeChat Channels – How to Post for Success? 

Notable Livestream Features

  • Livestream – Purchase Path: When visitors enter the live-stream room, a floating window displays on the screen with a link to a direct e-commerce product page. By clicking on the ‘shopping bag’ icon, users can browse additional products. Users can look up additional information about a product and add it to their cart, or they can buy it right away and pay.

    WeChat Channels Live Streaming Purchase Path

    WeChat Channels Live Streaming Purchase Path

  • Livestream – Customer Service: Users can use the ‘comment’ function to ask questions, and they can also go to ‘customer service from the product page. Brands can also include a button to add a WeCom customer service contact to talk to the sales team one-on-one. By clicking on the ‘phone’ symbol (a rarely utilized feature), users can call the host live. Users can also participate in a live video or audio call with the host in real-time.
  • Livestream – Sharing a Stream: The stream can be shared with friends or uploaded to Moments. The user will be given a preview similar to WeChat Channels (live-stream cover). The preview will be blurred if the live stream has already ended. Users can click to reserve a live stream if a brand has already planned one.
WeChat Channels Live Streaming Sharing

WeChat Channels Live Streaming Sharing

  • Other features of a live stream: Livestream also offers the ability to hold lucky draws and create red packets. Users are invited to ‘comment’ (typically a brief message) to enter a random drawing for a prize – usually a tiny e-commerce coupon (which is quite popular). Red packets gifts can also be set up by hosts for their guests (Not very popular)

How to apply for WeChat Live Streaming?

Brands cannot start a live stream automatically. WeChat requires a formal application in the WeChat Channels backend to open the live streaming function.

Fill in:

  • The type of live streaming, 
  • Short-term and long-term plans, 
  • Contact information.
WeChat Channels Live Streaming Application

WeChat Channels Live Streaming Application

For the live stream, the WeChat Channel operator can stream directly from their mobile phone or computer desktop. 

When the application is approved in the WeChat Channels backend will share the streaming address and key provided by the video account assistant to output live streams through third-party platforms such as OBS.

Additional options: 

  1. Target Audience: when applying for the broadcasting, the brand can choose to allow only users on the list to watch your live broadcast – this requires uploading a list of WeChat IDs of selected users. 
  2. Products & Coupons: brand can upload a list of products and coupons in the backend that can be later on used and shared with the viewers during the session. 
  3. Teasers & reservations: brand can create a live steaming reservation and fill in the live steaming time and introduction. After successful creation, a brand can then insert the reservation card into the official account posts. At the same time, it can also be directly displayed in the video of the channel. A QR code is also available to download.
  4. Additional links: there are 4 types of links that that account can place during the live streaming:
    • Link to the next live stream and its reservation (to receive notification)
    • Link to the official account article
    • WeCom customer service contact card
    • Hongbao – red packet.
WeChat Channels Live Streaming Links

WeChat Channels Live Streaming Links

Before preparing your next live streaming session don’t forget to read out article on live streaming dos and don’ts.

Conclusion

WeChat has emerged as an extremely useful and powerful tool for businesses looking to expand to the Chinese market. From its live-streaming feature to its various other content, WeChat represents the growing trend of mobile-first social media. 

Its continued success is evident in the way it has already become an indispensable platform for businesses to market their products and build brand influence, not just in China but across Asia. That’s something brands would be wise not to overlook. 

If you wish to know more about WeChat and its various features, please contact our team. We use our knowledge and expertise to help businesses build meaningful partnerships and develop their network among Chinese customers. For additional information, please contact at contact@thewechatagency.com.

You may also like

Weibo & Twitter: Are They Comparable?

May 26, 2022

Weibo is often called China’s answer to Twitter but is that actually true? Let’s dig into the specifics of both of the platforms and understand what Weibo is really about. 

With over 140 million active users, Twitter is one of the most popular social media platforms in the United States, and the platform was acquired by Elon Musk for $44 billion, about a month ago. In China, Weibo is regarded as Twitter’s equivalent. There are a number of Chinese microblogging sites. The most popular of these is Sina Weibo.

Unlike Twitter, Sina Weibo, which debuted in 2009, was not the first in this space. However, it has increased its user base during the last three years. 

Twitter Vs. Weibo: Features

  1. Rich Media
    Weibo:  Sina Weibo allows users to insert extra material such as photographs, videos, music, emoticons, and polls. The site also allows you to see links from video streaming sites such as Youku Tudou, without leaving the site.
    Twitter: Twitter, like Facebook, allows you to include video URLs in your tweets and reshare videos. It also allows you to download videos on occasion, but only at a very low level. Here, it might take a page from Weibo and implement a feature that allows users to view videos linked to tweets without leaving the platform, so increasing user retention. 
  2. Comment Threads
    Weibo: Weibo has capitalized on its platform’s social validation feature by making its comment thread user-friendly. You can see comments properly sorted out under a tweet with a single click. You can also include your @username in the comment to remind the audience about your brand and company. In this way, Weibo supports corporations in raising brand awareness.
    Twitter: Twitter, on the other hand, is still unorganized in that sector because you have to take the time out to browse and track who has responded to your tweets. The ones commenting on the tweets mix with other comments about different topics. The thread is sorted under one umbrella. 
  3. Trending Categorization
    Weibo: Weibo’s hall of fame is a dedicated page that tells you what’s ‘trending,’ similar to Twitter’s except for this one. Weibo dominates the trending game because it divides its trends into categories such as sports, entertainment, finance, and travel, making it more user-specific.
    Twitter: Since the hashtags that appear on a user’s feed are generally news or brand-related issues, Twitter has yet to categorize its trending hashtags based on user preferences. 
  4. Contests
    Weibo: Weibo includes a function called ‘event,’ which is the virtual equivalent of a party, but in sections (as usual). The feature aggregates everyone’s ideas, increasing engagement by a factor of ten. The Weibo event allows you to participate in local events, prized events, forum events, and other great events highlighted at the top of the website, as well as spark Weibo messages (weebs).
    Twitter: Twitter hasn’t yet reached this level of engagement, but it has managed to generate interest through contests and meet-and-greets with influencers. These sponsored contests have provided marketers with an exciting way to reach out to their consumers, but they could learn a thing or two from Weibo on how to organize it on a larger scale. 
  5. Number of Characters
    Sina Weibo, like Twitter, has a character limit of 140 characters. Nonetheless, it makes a significant difference. A Chinese character, like an English word, has a meaning. A string of 140 characters might mean a lot of different things. In English, however, each word consists of many characters. The 140-character constraint restricts the expression of thoughts. As a result, you cannot use extended words to explain complex concepts on Twitter. According to the most recent Economist research, Chinese is great for microblogging.

Twitter Vs. Weibo: Revenue

Twitter: At first glance, Twitter’s business appears to be in good shape. Its revenue increased by 7% in 2020 due to the pandemic but increased by 45% year over year in the first nine months of 2021 as those challenges faded.

Twitter’s total monetizable daily active users (mDAUs) increased by 27% to 192 million in 2020. It had 211 million mDAUs at the end of the third quarter of 2021, up 13% from the previous year. This expansion was driven by its expansion in other markets, particularly Japan.

However, Twitter became unprofitable in 2020 and continues to lose money in the first nine months of 2021. A substantial chunk of the losses was due to tax and legal charges, but they were also exacerbated by a 30% rise in staff this year.

Twitter also anticipates that the forthcoming sale of MoPub will cut revenue by $200-$250 million next year, making it more difficult to meet its target of producing more than $7.5 billion in annual revenue by 2023.

Weibo: Weibo’s income declined 4% in 2020 due to the pandemic, which lowered ad sales. Its live streaming business has also slowed. However, Weibo’s income increased 39% year on year in the first nine months of 2021 as those businesses recovered. Analysts anticipate a 37% increase in sales for the full year.

Weibo’s total monthly active users (MAUs) increased by less than 1% year on year to 521 million at the end of 2020. However, it concluded the third quarter of 2021 with 573 million MAUs, a 12% increase from the previous year.

Weibo, unlike Twitter, has been consistently profitable under generally accepted accounting rules (GAAP). Its net income fell 37% in 2020 but increased 10% year on year in the first nine months of 2021 as pandemic-related challenges faded. Analysts predict that its net income will grow faster in the fourth quarter and by 54% for the year.

They predict Weibo’s revenue and earnings to climb 12% and 29%, respectively, in the coming year, which is still outstanding growth for a stock that trades at only ten times forward earnings

Weibo Twitter

Conclusion

If you’re a business looking to expand globally, or considering entering the Chinese market for the first time, this article should be a good guide. Both Twitter and Weibo have their advantages and disadvantages, so there’s no one-size-fits-all solution here; instead, it’s a matter of researching your target audience and deciding which platform is best to your needs. It may even make sense to maintain a presence on both—if nothing else, that will allow you to reach customers at both ends of the spectrum.

Both platforms are popular worldwide, and their differences open avenues for different types of businesses. For example, Chinese businesses would benefit from a Weibo account to attract Chinese customers and global firms should rather create a Twitter account to attract customers worldwide.

Though the features of Weibo outnumber those of Twitter, and revenue for the Chinese platform appears to be increasing, it is still too early to determine whether Twitter will be replaced (or at least complemented) by Weibo. However, with Weibo’s recent development and expansion, it is certainly a unique alternative to Twitter. 

Read more about Weibo and its recent status here.

If you wish to know more about Weibo and other Chinese social media platforms, please contact our team. We use our knowledge and expertise to help businesses build meaningful partnerships and develop their network among Chinese customers. For additional information, please contact at contact@thewechatagency.com.

You may also like

WeChat Stickers – A Quick Guide

May 18, 2022

WeChat (微信, Weixin) is China’s most popular social media platform – no less than 1.27 billion users use the app on a monthly basis. It has outgrown its initial messaging functionality a long time ago and now is a powerhouse offering a myriad of options for users including interacting with brands on different levels. 

By 2023, the predicted e-commerce gross merchandise value (GVM) on WeChat would be 13 trillion RMB (more than 2 trillion USD). Hence, making it a vital platform for brands to connect with their target audience.

WeChat has various features that help brands increase engagement and interact more effectively with their customers. The WeChat Sticker is one such tool that brands can leverage. 

What Are WeChat Stickers?

Global consumers devote significant time to social media and instant messaging applications. Every internet user has sent an emoji at some point, and over 10 billion emojis are transmitted each day. Emojis and stickers in messaging apps are quickly becoming an important element of our online language, if not our culture. Netizens use this special “language” to communicate with one another while also having fun. Chinese netizens, particularly Chinese millennials, are no exception.

With 50 billion messages sent on WeChat every day, many of them are WeChat stickers. WeChat stickers are simply light-weighted png or GIF files shared directly from the keyboard in the WeChat message window. It’s not surprising to see stickers appearing in both personal and professional conversations and group chats. In fact, many users proudly boast their sticker collections or even create their own. While most of the stickers take the form of cute animals, brand mascots, and animated delicacies, some of them can express a deeper sense of humor or irony. 

Behaviors Around Stickers

Chat interactions on WeChat are frequently sprinkled with animated stickers, in both professional and personal contexts. Stickers are used to express emotions (such as joy or pity), infuse humor into a conversation, and deliver seasonal holiday greetings. 

In reality, because outward expression of sentiments and attitudes is discouraged, as well as a predilection for an obscure sense of humor, Chinese users are even more passionate about the so-called 表情包 (Biao qing bao=facial expression pack, Chinese for stickers pack used on messaging applications). 

How users can get stickers?

WeChat stickers can be found through browsing the app’s sticker section, searching for keywords, or bookmarking stickers and sticker packs provided by friends. Users can store sticker packs (collections of 16 or 24 stickers) or individual stickers on their accounts so they can use them readily in chats.

How Brands Are Utilising Them?

Businesses are repurposing the WeChat sticker frenzy as marketing tools to help their brands expand. Brands looking to digitalize their image and engage with consumers throughout their everyday activities are discovering that stickers can make their messaging stick.

Many social networking networks provide emojis, GIFs, and sticker sets to express emotions via mobile app messaging functions. WeChat stickers are widely used in mobile messaging platforms.

Example: The luxury company Louis Vuitton celebrated its founder’s 200th birthday in August 2021. Louis Vuitton devised a game for their global audience to commemorate the occasion and this game is available for download via WeChat and is available in both English and Chinese.  In “Louis the Game,” players must find 200 collectible candles to mark the anniversary; each one unlocks stories about Louis’ life and family. The game also includes 30 NFTs that players can gather along the journey. Moreover, Louis Vuitton designed a limited-edition series of WeChat stickers that users can share with their friends. The set includes Louis Vuitton-branded game items such as a key and candle.

WeChat Stickers Offer Key Advantages for WeChat Marketing in China

Stickers are an excellent tool for promoting your WeChat marketing in China. 

Stickers are great tools for:

  • Raising brand awareness
  • Interacting with your followers in a playful way
  • Promoting your brand, brand elements, and more importantly brand mascot
  • Connecting better with tech-enthusiastic Gen Z 

 

Who Should Create WeChat Stickers?

The great news is that virtually all brands can create their own sticker collections and leverage them in their communication. Obvious candidates are tourism destinations, the F&B industry or fashion but branded sticker collections for B2B brands are a great idea too. Employees cannot only use more fun ways to say ‘Thank You’ or ‘Meeting room is ready’ but also to use stickers with conversations with their contacts outside of the company. 

WeChat Stickers

Stickers promoting a Chinese tourist destination, French culture, Japanese food

How Brands Can Create Stickers?

Brands have two options to share their stickers with their fans.

(1) Publish a WeChat post with branded stickers for users to download. Users can long-press each sticker and save them one by one. 

This method doesn’t require setting an enterprise account therefore you can be more creative with your stickers and include your brand logo.

(2) Launch stickers without the brand/product name directly on the WeChat Stickers Gallery. Users will be able to download the whole pack or selected ones. 

In this scenario, you might have to remove your brand name or logos to pass the verification so your creations do not fall under the promotional stickers category. Alternatively, you can submit more documentation for Tencent.

WeChat Stickers

Stickers from Starbucks, Tiffany’s and Montagut The latter posted within an article

Registration materials required by Tencent:

  1. Go to the WeChat stickers portal
  2. Account information: company name and e-mail
  3. Registered company information: business license, license registration number, merchant ID (optional)
  4. Authorization Letter
  5. Operator information: name, ID card number and scan, phone number, active WeChat linked to a bank card  

Submitted stickers must respect WeChat’s audit standards and do not fall within the list of restricted topics like medicine or finance. WeChat doesn’t allow stickers with clear promotional and advertising content. We can help you navigate through these requirements. 

The general review period is ten working days.

WeChat Stickers

Conclusion

Emojis and stickers have become an integral component of internet conversations all around the world, and they have altered how teenagers and the younger generation connect with one another. A picture is worth a thousand words and can assist to lighten the mood, making online communication more engaging and fun. How can international brands use this instrument to enter into the lives of Chinese consumers?

The following are some major takeaways for international companies looking to leverage branded stickers in China:

  1. In China, stickers are more popular than emojis.
  2. WeChat dominates the Chinese internet messaging app market. International companies should release their branded emojis and stickers on WeChat rather than the App Store or Google Play Store.
  3. Before designing customised emojis and stickers, international firms should be very explicit about their aim and target audience. When customers can relate to the stickers, they are considerably more inclined to share them.
  4. Learn about the habits of Chinese millennials and the Chinese communication culture. Incorporating buzzwords or famous phrases into branded stickers could be a smart approach but requires understanding and cultural sensitivity. 
  5. Branded stickers should have a good balance of product and brand marketing and intriguing content (e.g., witty messages, cute graphics) to make them more appealing to consumers.

Find more news related to WeChat on our blog

If you wish to know more about WeChat stickers and other engagement tools, please contact our team. We use our knowledge and expertise to help businesses build meaningful partnerships and develop their network among Chinese customers. For additional information, please contact at contact@thewechatagency.com.

You may also like

WeChat Channels – How to Post for Success?

May 7, 2022

WeChat Channels, which was released for beta testing in early 2020, is a relatively new short and largely untapped video platform within WeChat that allows users to produce and share short video clips and photographs to their own WeChat Channel.

The WeChat Channels feed also allows users to discover information posted to other Channels (by their friends and other WeChat accounts). Here’s our Beginners Guide to WeChat Channels if you want a shorter version or TL: DR one

WeChat Marketing Strategies

WeChat Channels, with over 200 million MAUs (Monthly Active Users), are becoming an increasingly essential touchpoint for marketers in China. They greatly aid in brand discovery because the content is displayed to all users rather than just followers, as is the case with articles on official accounts. With fully open content dissemination and adoption of hashtags, content is discovered in a whole new way on WeChat. Compared to official accounts where updates are only visible to followers, this is truly a gamechanger. 

What Are Some of the Advantages of WeChat Channels?

Channels provide numerous options to promote your brand by encouraging people to share with their friends or in their Moments. Viewers can like and comment on the post, as well as on the remarks of others. Channels content liked by your contacts will be automatically shown to you in the tab ‘Liked by friends’ and they will see content liked by you too (unless you change your privacy settings). 

Each WeChat Channel post may have the following elements:

  • A short description 
  • A number of relevant, popular, branded and contextual hashtags
  • A location tag
  • A link to an article on WeChat Official Account or a red packet 
  • A link to an online event (live streaming)

Trending Content on WeChat Channels

The most popular WeChat channel content is very similar to that found on Douyin or TikTok. It is viral in nature and is driven by trends and hashtags such as dancing challenges, lip-sync skits, memes, and fashion and food-related videos. 

However, Channels are also a great brand discovery tool for B2B brands with a much more mature audience that uses WeChat on a daily basis for professional communication – educational content and news are among the top content. That’s why visual and video professional content has much higher chances to resonate on WeChat compared to other short video platforms. 

According to the Weixin Class pro, Tencent will pay even more emphasis on Channels in the coming months, and there are already some modifications in the works, such as the addition of WeChat’s own services menus.

Read about WeChat Class PRO 2022 (WeChat creator’s annual competition)

A Step-by-Step Guide to Creating Channels on WeChat

Step 1: Open your WeChat account.

To begin, log in to your personal WeChat account using the WeChat app.

Even if you have an Official Account on WeChat, Channels must first be launched by personal accounts before they can be linked to brands.

Pro tip: Before you start, keep in mind that if you want to link between your Official Account and Channel account (these two are not automatically connected), the admin of the OA and Channel account must be the same. 

Step 2: Proceed to the WeChat Channels tab.

Once you’ve logged into your personal account, go to the main navigation bar and click on the ‘Discover’ button, then select ‘WeChat Channels.’ This will take you to the WeChat Channels feed.

Step 3: Select the camera icon in the upper right corner.

You should see a small camera icon in the upper right corner of the WeChat Channels feed – click on it, and then the ‘new channel’ option appears.

Step 4: Complete your WeChat Channel profile.

You will then be prompted to submit the following information:

  • Name (use your brand name)
  • Bio
  • Gender
  • Location 

Fill these in and click ‘create’.

Next steps: As a next step you might want to connect your official account with the newly created Channels account and apply for verification (blue tick). 

Posting on WeChat Channels

Today, we’ll go through how to post on channels to get the most out of your efforts.

There are two methods for posting to Channels.

  • One from the mobile (for brands account only for the admin mobile)
  • One from the computer (operators can be added in the backend)

Apart from a number of video editing capabilities that are useful for on-the-go artists (adding music, cropping video), both offer the same options for post-production optimization.

WeChat Channels

WeChat Channels Backend View

WeChat Channels Content Types – Formats

What goes into a post on a WeChat Channel?

  • Up to 9 images can be uploaded.
  • Videos can be up to one hour long, 2GB in size, and in mp4 format.

Pictures function similarly to Instagram carousel posts, but video footage can be preferred by the algorithm. So, if you have a few photos, you can try to edit them into a film to get better results.

When it comes to videos, bear in mind that the attention span on WeChat is relatively short, so while you can publish extended movies, try to make them brief and relevant.

Choose a vertical format whenever possible! Users usually check WeChat Channels on mobile devices, therefore horizontal may not be attractive for viewers.

WeChat Channels

Tips to Optimize Post Description 

  • Length – Keep it brief and to the point, just like you would for Instagram. Keep in mind that only the first few lines of our copy will display, therefore hook.
  • Hashtags – will help to increase your visibility, but Channels are not entirely hashtag-driven platforms. Concentrate on a few well-chosen hashtags, such as your business name, campaign topic, or broad topic. Put the hashtags at the beginning or end of the copy.
  • Mentions – In your post, you can tag the accounts of other Channels. Excellent for collaboration. 
  • Location – you can include it to boost exposure, but it’s optional.
  • Link – From an official account or a red cover, you can link to an article. To find your article link, open it in WeChat and click (…) in the upper right corner, then ‘copy link.’ Use this feature to direct traffic to your official account.
  • Activity – you can add a link to a live-streaming event 
  • Time of publication – You can schedule your post or publish it immediately.

Conclusion

Short video content has become the latest trend in China and is growing at an astonishing speed. It is reported that the number of short video users has reached 920 million by end of 2021.*  

WeChat has been pushing users to make and watch videos on WeChat Channels, so it may see increased traffic in the near future. If you wish to know more about WeChat channels or need assistance in optimising your WeChat account, please contact our team. We use our knowledge and expertise to help businesses build meaningful partnerships and develop their network among Chinese customers. For additional information, please contact at contact@thewechatagency.com.

You may also like