wechat agency Archives

WeChat: China’s Most Sustainable E-commerce Platform

March 20, 2025

For foreign brands entering the Chinese market, discussions around digital marketing often focus on the latest trending platforms like Douyin and Xiaohongshu (RED). While these channels generate significant buzz, WeChat remains the most critical and enduring digital platform in China.

Despite not always being in the spotlight, WeChat continues to be the country’s most widely used app and an indispensable tool for brands aiming to build lasting relationships with consumers. Unlike major e-commerce marketplaces such as Tmall and JD, which demand high advertising spend and platform commissions, WeChat provides brands with a lower-cost alternative for customer acquisition, direct engagement, and complete ownership of consumer data.

WeChat: More Than Just a Messaging App

Originally launched as a messaging app, WeChat has transformed into an all-encompassing digital ecosystem, offering brands multiple avenues to engage consumers:

Official Accounts – A powerful tool that functions like a combination of a website, blog, and email marketing system, enabling brands to share content, interact with users, and build a loyal community.
Mini Programs – Embedded apps within WeChat that provide seamless e-commerce, customer service, and loyalty features without requiring users to leave the platform.
WeChat Pay – An essential mobile payment system that dominates China’s cashless economy.
WeChat Channels – A short video and livestreaming feature that competes with Douyin and Kuaishou, offering brands an opportunity to engage users organically.
WeChat Groups – Exclusive communities where brands can foster deeper engagement and collect valuable consumer insights.

This extensive ecosystem enables users to consume content, interact with brands, and complete purchases all within a single platform, making WeChat an indispensable tool for digital commerce in China.

WeChat as a Digital Storefront for Brands

Unlike in Western markets, where consumers typically turn to Google or a company’s website for brand information, Chinese consumers often search directly on WeChat. This makes WeChat the go-to platform for discovering brands, learning about products, and engaging with customer service.

For many businesses, WeChat effectively replaces the need for a traditional website. However, many foreign brands underutilize their WeChat presence, with outdated content, inactive accounts, and broken links reducing engagement. Keeping a WeChat Official Account updated and interactive is as important as maintaining a website in other markets.

A Fully Owned Channel for Brands

One of the biggest challenges for brands operating in China is balancing the high cost of customer acquisition with long-term retention. Unlike Tmall, JD, and Douyin, where brands must constantly pay for visibility, WeChat allows businesses to build and nurture their own audience. This offers several advantages:

Lower Customer Acquisition Costs – WeChat provides a cost-effective alternative to traditional e-commerce platforms, where brands must bid for visibility.
Full Data Ownership – Unlike marketplaces that control customer data, WeChat enables brands to collect and analyze user interactions directly.
Seamless Omnichannel Integration – WeChat bridges online and offline engagement, making it easier to connect with consumers across multiple touchpoints.

For brands looking for a long-term, cost-efficient strategy in China, WeChat presents a powerful direct-to-consumer (D2C) model.

WeChat’s E-commerce Evolution

While platforms like Douyin and RED attract attention with viral trends, Tencent has been steadily enhancing WeChat’s e-commerce capabilities. WeChat Channels has emerged as a significant competitor to Douyin’s short video and livestream shopping ecosystem.

WeChat has streamlined merchant onboarding, simplified the sales process, and expanded commerce features to allow product purchases across multiple touchpoints—including posts, search, chat, and even gifting features. These improvements have led to substantial growth:

A 3x increase in active sellers last year
A 200% surge in total sales volume

This growth signals that more merchants are seeking sustainable alternatives to traditional e-commerce marketplaces and that consumers are increasingly shopping within the WeChat ecosystem.

Where Should Brands Focus?

Many international brands question whether WeChat should be prioritized over newer platforms like Douyin and RED or traditional marketplaces like Tmall. The answer depends on a brand’s objectives:

Douyin & RED – Best for brand awareness, viral content, and impulse-driven sales.
Tmall & JD – Ideal for reaching high-intent shoppers and providing an official retail presence.
WeChat – Most effective for fostering long-term engagement, driving repeat purchases, and building brand loyalty.

A well-rounded China digital strategy should leverage multiple platforms, utilizing each one’s strengths to target consumers at different stages of their journey. WeChat remains a key pillar of this strategy, particularly for brands looking to develop a sustainable, direct-to-consumer business model.

Leverage WeChat for Sustainable Growth in China

Navigating China’s complex digital landscape requires a tailored approach. Whether you’re looking to enhance your WeChat strategy or integrate it into a broader digital marketing plan, our team can help you optimize your presence and drive results.

Contact us today to explore how WeChat can support your brand’s long-term success in China.

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Unveiling Opportunities: Evaluating the Latest Innovations in China’s Landscape

January 22, 2024

1. Honey badgers and iPad kids: Experts weigh in on Gen Alpha

Generation Alpha, born between 2010 and 2024; is a demographic that is predicted to be the biggest in history.
According to experts, they will inevitably hold the biggest spending power and are already influencing household purchasing decisions.
Since children are capable of creating brand associations as young as three, it’s essential to look at what’s shaping their interests. Their familiarity with technology is influencing their perspective on the internet and technology as a whole.
Compared with Gen Z, more closed nature of sharing will likely fuel the rise of virtual selves, especially due to their comfortability with the Metaverse and avatars.
Brands need to be aware that the children of today live in a different digital world, with new rules, humor, language, and practices.

Link:
https://jingdaily.com/posts/honey-badgers-and-ipad-kids-experts-weigh-in-on-gen-alpha

2. Chinese drama ‘Blossoms Shanghai’ sparks interest in bespoke fashion

‘Blossoms Shanghai,’ a TV series by Wong Kar Wai, has spurred consumer nostalgia for ‘90s fashion, travel, and beauty trends.
Content related to the drama has accumulated a staggering 4.3 billion views on China’s micro-blogging platform Weibo.
The series has also catalyzed a boom in bespoke suits for men, a nod to the sartorial elegance of the 1990s as depicted in the show. A key scene shows the protagonist transforming from an unnoticed city dweller into a sophisticated gentleman through a bespoke suit.
On Xiaohongshu, netizens are sharing tips on how to dress like the characters on the show. “Many ready-made clothes aren’t suitably elegant.
Meanwhile, booking platform Ctrip reports that searches and bookings for Shanghai have recently increased 20 percent.

Link:
https://jingdaily.com/posts/chinese-drama-blossoms-shanghai-bespoke-fashion

3. Impressive campaign ideas in 2024

Cui Jian’s Concert: Egg

Uses an egg to show us the uniqueness of Chinese rock. It is not as hard as stone, but more viable. The uniqueness of Chinese rock music, it is a more powerful force that continues to grow with the changes of the times, but no matter how the appearance changes, the core remains the same.

Union Pay (Charity Ad): Glowing stones in the mountains

The stones are rough, silent, and tough, just like children in the mountains. Finding the shining points of children and making efforts based on them is a long-lasting case for the brand.

Mengniu: 2024 “Unreasonable” blessings

This short film starts from six scenes and combines hurdles, climbing, taekwondo and other sports to convey beautiful blessings to the audience in a concrete way. The magical plot is both exaggerated and full of laughter, instantly igniting people’s expectations for the new year.

Link:
https://mp.weixin.qq.com/s/CfEahGhV2_0OWIOnODkLyg

4. Harbin icy spectacles draw record-breaking 3M visitors

Harbin is generating a record-high amount of tourism revenue thanks to social media hype. Brands like Lancôme have taken notice.
Every winter, China’s northeastern city of Harbin is transformed into a winter wonderland. Picture 250,000 cubic meters of ice meticulously carved into 1,000 ethereal ice sculptures, taking the shape of castles, temples, mythical creatures, and more.
Social media has played a key role in drawing crowds to the city. On Xiaohongshu, the hashtags “Harbin” and “Harbin travel” boast a total of 1.9 billion views and 800 million views, respectively.
Luxury beauty label Lancôme, for instance, has crafted a crystal-clear installation in the shape of the Arc de Triomphe, featuring the handiwork of multimedia Chinese artist Jacky Tsai, which make for fun photoshoot spots.

Link:
https://jingdaily.com/posts/harbin-ice-snow-festival-record-breaking-visitors

5. Top Chinese livestreamers are flocking to overseas TikToK

Crazy Little Brother Yang has just become the first in what could be a wave of Chinese livestreamers moving to tap into the overseas e-commerce market. Crazy Little Brother Yang, who is known for his larger-than-life comedic antics, was the first livestreamer to reach 100 million subscribers on Douyin, TikTok’s separate sister app in China.
Crazy Little Brother Yang held his first overseas broadcast on Singaporean TikTok on January 15.
Yang is not the only major Chinese livestreamer planning to break into TikTok. The former tutoring company Oriental Selection (also known as East Buy), now one of Douyin’s biggest channels, is recruiting for a raft of TikTok-related positions, Liepin.com job listings reveal.
Moving to TikTok could be a way for livestreamers to salvage their careers away from the watchful gaze of the Chinese internet. On top of this, the growth rate of Chinese platforms is slowing down in terms of both GMV and users, making now the perfect time to invest in their overseas counterparts.

Link:
https://daoinsights.com/news/top-chinese-livestreamers-are-flocking-to-overseas-tiktok/

6. Chinese are shifting work-life balance toward ‘life,’ poll shows:

Two-thirds of Chinese consumers have come to value their private lives more than success at work to a greater degree than before the pandemic.
Many have been struggling to find work amid a slowing economy and job cuts at tech companies. Asked about prospects for career advancement, 41% see less room for promotion than they did before 2019, while 37% see no difference. Respondents showed less interest in learning skills for work, focusing more on personal pursuits. A total of 45% feel they spend too much time on their smartphones
There is a growing trend toward a type of relaxed self-improvement. More people named going to the gym or doing yoga, traveling, volunteering, camping and fishing, and cooking as activities they enjoyed last year. Fewer mentioned gaming or learning work skills.
For brands, it gets back to understanding primary motivations. Touting success in careers is still important for some consumers, but it doesn’t hold the same widespread appeal as it once did.

Link:
https://asia.nikkei.com/Spotlight/Society/Chinese-are-shifting-work-life-balance-toward-life-poll-shows

7. Inventory of China Mobile Internet “Dark Horses”

Driven by the vitality of the offline economy and the continuous increase in the proportion of post-2000 users (12.4%), there are more traffic dark horses in office, travel, and life service apps in 2023.

The “dark horse” application is the most prominent growth application during the same period, with a relatively small overall user base
In 2023, tourism and travel will become a hot field, with mobile games accounting for 20% of newly launched apps
Multiple mobile games have shown impressive performance, with strong growth in AIGC (AI Generated Content) and short drama apps
The dark horse WeChat mini program is scattered, and the life travel Alipay mini program is growing faster, and the Douyin short drama mini program is soaring

Mini programs have also experienced rapid growth, with WeChat mini programs appearing as “dark horses” in the fields of finance and daily life.

Link:
https://mp.weixin.qq.com/s/GWN1_dm3GZkj5uAn2SUIhg

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This Christmas, Find Out What Brands in the Chinese Market Have Been Up To

December 22, 2022

In the last decade, Christmas has settled as an important event for brands in China. Of course, it is not as large as traditional Chinese holidays or e-commerce festivals, but many brands, particularly those with Western roots, are celebrating with their fans in various ways.

Shopping malls, restaurants, and entertainment venues in China’s major cities are all decked out with Christmas trees, and Santa is on his way to deliver gifts to children. This year, we looked at several different international and domestic brands to see how they celebrate Christmas.

🎄 Read our previous article about how Christmas changed in China over the last couple of years

Christmas in China

When it comes to any festive campaign, social media plays an important role. With WeChat being the biggest social media platform, brands are super keen to get the best engagement for their campaigns. We’ve seen a lot of beautifully crafted interactive articles and WeChat campaigns for this Christmas. Again, we worked with Montagut to produce a fun interactive post that led readers through a short narrated story with a Christmas-themed setting. Scan the QR code to open the article and interact with it for yourself.

Montagut Christmas China WeChat

This is not the first time we’ve collaborated with Montagut on holiday content. Click here to learn more about our “Winter Wonderland” Christmas campaign.

Christmas in China is more about gifting between couples during romantic dinners or self-gifting than it is about family gifting. As a result, many jewelry brands are taking this task seriously and planning eye-catching and interesting campaigns. Tiffany and Boucheron created some cool interactive posts. Harry Winston, on the other hand, delights with an online quiz that helps you find the best gifts for your other half or for yourself. Fendi prepared a whole winter-themed universe leveraging WeChat Channels, stickers, and gaming, all in one! Not to mention creating a super cute brand mascot – Brother Fen to top off the trends targeting Chinese Gen Z.

🔥 Explore more about China’s Gen Z as Luxury Consumers

Fendi – Brother Fen’s Universe:

Fendi China

Harry Winston Mini-Program Quiz:

Christmas WeChat Interactive Posts:

Interactive Post from Pandora:

Interactive Post from Boucheron:

Interactive Post from Tiffany:

Advent Calendars in China

Many beauty companies have released Christmas-themed products as well as full-fledged advent calendars. Following last year’s public relations disaster, in which the Chanel advent calendar was deemed overpriced for the value of the products inside, other brands’ seasonal blind boxes fared well this year due to customer satisfaction with better product quality and price points.

In China, blind boxes are a popular marketing tool, and advent calendars fit the bill perfectly if done correctly. Brands such as Charlotte Tilbury, MAC, or Diptyque released theirs through their own channels as well as in collaboration with KOLs. The following are some of the 圣诞限定礼盒 (Christmas Limited Edition Box) mentions on Xiaohongshu, “RED,” where users were unboxing and showing off their treasures.

RED Xiaohongshu Advert Calendar China

Christmas on Chinese E-commerce Platforms

Naturally, compared to complete promotional takeovers during 11/11 or other shopping festivals, Christmas is less visible on e-commerce. However, many brands prepared their own promotions and Christmas content for their official Tmall stores. Many brands took a creative approach to Christmas, tying the festive season with more inclusive winter, astrology, or winter sports themes rather than a dull Santa and reindeer approach. Since the Olympic Games in Beijing in early 2022, the latter has also become synonymous with winter. Astrology is also a big trend leveraged this Christmas, particularly in makeup, and can be seen not only in Western brands like Dior and Gucci but also in Perfect Diary.

Christmas Tmall Taobao

This year’s lower enthusiasm for celebrations is also related to the recent surge of COVID-19 cases across China as a result of relaxed restrictions, which appears to be the first step toward China’s reopening in 2023.

📌 Click here to learn more about WeChat interactive posts and how you can make the most of it!

Takeaways

It only makes sense for a brand with European roots to want to celebrate this holiday with its customers and provide them with a little extra. You can engage and amuse your fans with a comprehensive marketing campaign, depending on your goals and resources. You could also offer exclusive holiday discounts or festive add-ons. Alternatively you could just wish them a happy holiday in a special post or interactive article.

Additionally, international B2B brands shouldn’t be reluctant to celebrate Christmas with their clients. In fact, this is one of the few times when you can get away with using lighter language. We assist our clients in planning holiday events each year that will highlight their brand values and improve their relationships with their staff, partners, and clients. See some of the examples from previous years:

Last but not least, since Christmas is here, it means that Chinese New Year is also approaching fast, and this year it falls particularly early on January 22. It’s the last chance to start getting ready for China’s most significant holiday. There are a number of options, including intricate campaigns, interactive articles, holiday posters, and even red packets.

🧧 Visit our article to learn more about what a “red packet” (hongbao) is

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Case Study: Grand Hyatt (APAC Wedding Planning Campaign)

June 14, 2022

ABOUT GRAND HYATT

Hyatt, an international hospitality firm that maintains and franchises luxury and business hotels, resorts, and vacation homes, has a 5-star premium line of hotels called Grand Hyatt. It operates over 1,100 hotels and all-inclusive resorts across 69 countries on six continents.

Grand Hyatt – Baidu Ads

THE SCOPE OF WORK

Grand Hyatt wanted to raise awareness for its new wedding offering and get the target audience to visualize how their special day can be spectacular in order to generate leads.

We created an APAC campaign across 12 markets, 5 languages, 6 social media platforms,+200 Creative posts and 2 dedicated websites with a mobile-first approach and a SalesForce integration:
• One for China (H5 – WeChat Compatible)
• One for the rest of APAC

Grand Hyatt – Wedding Planning Dedicated Website

Grand Hyatt – Static Content Brought to Life With Romantic Animations

Our approach was to give the audience an immersive digital experience by building visibility on social & digital platforms and drive users to a visual-led-content website where they could curate content to design their wedding dream and even apply dedicated filters to their photos.

THE RESULTS & TESTIMONIAL

Dear KRDS Team,
I want to thank all of you for your hard work and dedication to this project and the campaign. It was a long and fruitful process and completely worth it. It was definitely a successful campaign, and the learnings will only help us improve and optimize as we evolve the wedding and events digital campaigns at Hyatt.

AQUIN MATHEW
Social Media – Hyatt Asia Pacific

If you wish to know more about APAC campaigns and various options, please contact our team. We use our knowledge and expertise to help businesses build meaningful partnerships and develop their network among Chinese customers. For additional information, please contact at contact@thewechatagency.com.

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Case Study: Montagut (Digital Content & China Social Media Management)

June 14, 2022

WHAT IS MONTAGUT?

Montagut was the first French fashion design company to enter China in 1979, at a time when there were few international brands (Louis Vuitton and Chanel established themselves only 15 years later). It has spread to over 4,000 shops around the country, establishing a dedicated client base and a household name. It is seen as a symbol of respect and achievement, particularly among dignitaries and notables.

THE SCOPE OF WORK

KRDS has been appointed to manage Montagut’s digital channels in China for four consecutive years. Scope of work includes WeChat, Channels & Weibo management, Content creation (Chinese copywriting, graphic design, motion design), Media planning (banner design, A/B testing, budget allocation), KOL & artist collaborations, Dev scope & H5 minigames.

Montagut – Content Creation

Brand’s social media strategy in China is always evolving to keep up with the latest trends and technology solutions that help to increase online sales and foot traffic in real stores.

THE RESULTS

According to Candice Meyer, Montagut’s Head of Brand Image & Communications Asia, “KRDS has been a valuable partner of Montagut over the past 4 years. We chose them because of their deep knowledge of the China social media landscape combined with great strategic and creative capabilities. On a day to day basis, it’s both very efficient and super pleasant to work with a trustworthy team such as KRDS. They are expert, flexible, diligent and always looking to achieve the best results. A perfect recipe for success!”

She also mentioned that one of the campaigns Montagut’s Winter Wonderland “was very fun and engaging. Beyond generating buzz and page views, KRDS was smart to find the right mechanism to attract a very high number of new fans”.

Montagut – Father’s Day Campaign

If you wish to know more about WeChat and its various features, please contact our team. We use our knowledge and expertise to help businesses build meaningful partnerships and develop their network among Chinese customers. For additional information, please contact at contact@thewechatagency.com.

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Digital Strategy Case Study : GIC Singapore Sovereign Fund

June 14, 2022

WHAT IS GIC?

Singapore’s foreign reserves are managed by GIC, a sovereign wealth fund with assets of $744 billion dollars. GIC invests internationally in developed market shares, emerging market equities, nominal bonds and cash, inflation-linked bonds, private equity, and real estate. It was founded by the Singapore government in 1981 and has a network of 10 offices in significant financial capitals around the world.

SCOPE OF WORK FOR THE CHINESE MARKET

The WeChat Agency has been hired by GIC to advise and manage its digital operations in China. The biggest problem we faced for the brand was how to create brand recognition without using paid advertising, given China’s tight laws on the finance industry. This was accomplished through a combination of strategic initiatives, such as playbooks and workshops, focusing on WeChat and covering topics such as the platform’s overall evolution, audience characteristics, user journey, content strategy, and comprehensive execution plans.

GIC – Content Creation

RESULTS

The GIC team got full training on WeChat marketing with a detailed plan covering content pillars, campaign themes, and distribution of the content. A detailed playbook serves as an ongoing consulting tool for GIC but can be also readily used for any in-house developed activities.

At the same time, the WeChat Agency has been regularly creating and localizing content for the local market.

After the first year, GIC reappointed The WeChat Agency for management for the second consecutive year.

GIC – Holiday Greetings

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Weibo & Twitter: Are They Comparable?

May 26, 2022

Weibo is often called China’s answer to Twitter but is that actually true? Let’s dig into the specifics of both of the platforms and understand what Weibo is really about.

With over 140 million active users, Twitter is one of the most popular social media platforms in the United States, and the platform was acquired by Elon Musk for $44 billion, about a month ago. In China, Weibo is regarded as Twitter’s equivalent. There are a number of Chinese microblogging sites. The most popular of these is Sina Weibo.

Unlike Twitter, Sina Weibo, which debuted in 2009, was not the first in this space. However, it has increased its user base during the last three years.

Twitter Vs. Weibo: Features

Rich Media
Weibo: Sina Weibo allows users to insert extra material such as photographs, videos, music, emoticons, and polls. The site also allows you to see links from video streaming sites such as Youku Tudou, without leaving the site.
Twitter: Twitter, like Facebook, allows you to include video URLs in your tweets and reshare videos. It also allows you to download videos on occasion, but only at a very low level. Here, it might take a page from Weibo and implement a feature that allows users to view videos linked to tweets without leaving the platform, so increasing user retention.
Comment Threads
Weibo: Weibo has capitalized on its platform’s social validation feature by making its comment thread user-friendly. You can see comments properly sorted out under a tweet with a single click. You can also include your @username in the comment to remind the audience about your brand and company. In this way, Weibo supports corporations in raising brand awareness.
Twitter: Twitter, on the other hand, is still unorganized in that sector because you have to take the time out to browse and track who has responded to your tweets. The ones commenting on the tweets mix with other comments about different topics. The thread is sorted under one umbrella.
Trending Categorization
Weibo: Weibo’s hall of fame is a dedicated page that tells you what’s ‘trending,’ similar to Twitter’s except for this one. Weibo dominates the trending game because it divides its trends into categories such as sports, entertainment, finance, and travel, making it more user-specific.
Twitter: Since the hashtags that appear on a user’s feed are generally news or brand-related issues, Twitter has yet to categorize its trending hashtags based on user preferences.
Contests
Weibo: Weibo includes a function called ‘event,’ which is the virtual equivalent of a party, but in sections (as usual). The feature aggregates everyone’s ideas, increasing engagement by a factor of ten. The Weibo event allows you to participate in local events, prized events, forum events, and other great events highlighted at the top of the website, as well as spark Weibo messages (weebs).
Twitter: Twitter hasn’t yet reached this level of engagement, but it has managed to generate interest through contests and meet-and-greets with influencers. These sponsored contests have provided marketers with an exciting way to reach out to their consumers, but they could learn a thing or two from Weibo on how to organize it on a larger scale.
Number of Characters
Sina Weibo, like Twitter, has a character limit of 140 characters. Nonetheless, it makes a significant difference. A Chinese character, like an English word, has a meaning. A string of 140 characters might mean a lot of different things. In English, however, each word consists of many characters. The 140-character constraint restricts the expression of thoughts. As a result, you cannot use extended words to explain complex concepts on Twitter. According to the most recent Economist research, Chinese is great for microblogging.

Twitter Vs. Weibo: Revenue

Twitter: At first glance, Twitter’s business appears to be in good shape. Its revenue increased by 7% in 2020 due to the pandemic but increased by 45% year over year in the first nine months of 2021 as those challenges faded.

Twitter’s total monetizable daily active users (mDAUs) increased by 27% to 192 million in 2020. It had 211 million mDAUs at the end of the third quarter of 2021, up 13% from the previous year. This expansion was driven by its expansion in other markets, particularly Japan.

However, Twitter became unprofitable in 2020 and continues to lose money in the first nine months of 2021. A substantial chunk of the losses was due to tax and legal charges, but they were also exacerbated by a 30% rise in staff this year.

Twitter also anticipates that the forthcoming sale of MoPub will cut revenue by $200-$250 million next year, making it more difficult to meet its target of producing more than $7.5 billion in annual revenue by 2023.

Weibo: Weibo’s income declined 4% in 2020 due to the pandemic, which lowered ad sales. Its live streaming business has also slowed. However, Weibo’s income increased 39% year on year in the first nine months of 2021 as those businesses recovered. Analysts anticipate a 37% increase in sales for the full year.

Weibo’s total monthly active users (MAUs) increased by less than 1% year on year to 521 million at the end of 2020. However, it concluded the third quarter of 2021 with 573 million MAUs, a 12% increase from the previous year.

Weibo, unlike Twitter, has been consistently profitable under generally accepted accounting rules (GAAP). Its net income fell 37% in 2020 but increased 10% year on year in the first nine months of 2021 as pandemic-related challenges faded. Analysts predict that its net income will grow faster in the fourth quarter and by 54% for the year.

They predict Weibo’s revenue and earnings to climb 12% and 29%, respectively, in the coming year, which is still outstanding growth for a stock that trades at only ten times forward earnings

Weibo Twitter

Conclusion

If you’re a business looking to expand globally, or considering entering the Chinese market for the first time, this article should be a good guide. Both Twitter and Weibo have their advantages and disadvantages, so there’s no one-size-fits-all solution here; instead, it’s a matter of researching your target audience and deciding which platform is best to your needs. It may even make sense to maintain a presence on both—if nothing else, that will allow you to reach customers at both ends of the spectrum.

Both platforms are popular worldwide, and their differences open avenues for different types of businesses. For example, Chinese businesses would benefit from a Weibo account to attract Chinese customers and global firms should rather create a Twitter account to attract customers worldwide.

Though the features of Weibo outnumber those of Twitter, and revenue for the Chinese platform appears to be increasing, it is still too early to determine whether Twitter will be replaced (or at least complemented) by Weibo. However, with Weibo’s recent development and expansion, it is certainly a unique alternative to Twitter.

Read more about Weibo and its recent status here.

If you wish to know more about Weibo and other Chinese social media platforms, please contact our team. We use our knowledge and expertise to help businesses build meaningful partnerships and develop their network among Chinese customers. For additional information, please contact at contact@thewechatagency.com.

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WeChat Stickers – A Quick Guide

May 18, 2022

WeChat (微信, Weixin) is China’s most popular social media platform – no less than 1.27 billion users use the app on a monthly basis. It has outgrown its initial messaging functionality a long time ago and now is a powerhouse offering a myriad of options for users including interacting with brands on different levels.

By 2023, the predicted e-commerce gross merchandise value (GVM) on WeChat would be 13 trillion RMB (more than 2 trillion USD). Hence, making it a vital platform for brands to connect with their target audience.

WeChat has various features that help brands increase engagement and interact more effectively with their customers. The WeChat Sticker is one such tool that brands can leverage.

What Are WeChat Stickers?

Global consumers devote significant time to social media and instant messaging applications. Every internet user has sent an emoji at some point, and over 10 billion emojis are transmitted each day. Emojis and stickers in messaging apps are quickly becoming an important element of our online language, if not our culture. Netizens use this special “language” to communicate with one another while also having fun. Chinese netizens, particularly Chinese millennials, are no exception.

With 50 billion messages sent on WeChat every day, many of them are WeChat stickers. WeChat stickers are simply light-weighted png or GIF files shared directly from the keyboard in the WeChat message window. It’s not surprising to see stickers appearing in both personal and professional conversations and group chats. In fact, many users proudly boast their sticker collections or even create their own. While most of the stickers take the form of cute animals, brand mascots, and animated delicacies, some of them can express a deeper sense of humor or irony.

Behaviors Around Stickers

Chat interactions on WeChat are frequently sprinkled with animated stickers, in both professional and personal contexts. Stickers are used to express emotions (such as joy or pity), infuse humor into a conversation, and deliver seasonal holiday greetings.

In reality, because outward expression of sentiments and attitudes is discouraged, as well as a predilection for an obscure sense of humor, Chinese users are even more passionate about the so-called 表情包 (Biao qing bao=facial expression pack, Chinese for stickers pack used on messaging applications).

How users can get stickers?

WeChat stickers can be found through browsing the app’s sticker section, searching for keywords, or bookmarking stickers and sticker packs provided by friends. Users can store sticker packs (collections of 16 or 24 stickers) or individual stickers on their accounts so they can use them readily in chats.

How Brands Are Utilising Them?

Businesses are repurposing the WeChat sticker frenzy as marketing tools to help their brands expand. Brands looking to digitalize their image and engage with consumers throughout their everyday activities are discovering that stickers can make their messaging stick.

Many social networking networks provide emojis, GIFs, and sticker sets to express emotions via mobile app messaging functions. WeChat stickers are widely used in mobile messaging platforms.

Example: The luxury company Louis Vuitton celebrated its founder’s 200th birthday in August 2021. Louis Vuitton devised a game for their global audience to commemorate the occasion and this game is available for download via WeChat and is available in both English and Chinese. In “Louis the Game,” players must find 200 collectible candles to mark the anniversary; each one unlocks stories about Louis’ life and family. The game also includes 30 NFTs that players can gather along the journey. Moreover, Louis Vuitton designed a limited-edition series of WeChat stickers that users can share with their friends. The set includes Louis Vuitton-branded game items such as a key and candle.

WeChat Stickers Offer Key Advantages for WeChat Marketing in China

Stickers are an excellent tool for promoting your WeChat marketing in China.

Stickers are great tools for:

Raising brand awareness
Interacting with your followers in a playful way
Promoting your brand, brand elements, and more importantly brand mascot
Connecting better with tech-enthusiastic Gen Z

Who Should Create WeChat Stickers?

The great news is that virtually all brands can create their own sticker collections and leverage them in their communication. Obvious candidates are tourism destinations, the F&B industry or fashion but branded sticker collections for B2B brands are a great idea too. Employees cannot only use more fun ways to say ‘Thank You’ or ‘Meeting room is ready’ but also to use stickers with conversations with their contacts outside of the company.

Stickers promoting a Chinese tourist destination, French culture, Japanese food

How Brands Can Create Stickers?

Brands have two options to share their stickers with their fans.

(1) Publish a WeChat post with branded stickers for users to download. Users can long-press each sticker and save them one by one.

This method doesn’t require setting an enterprise account therefore you can be more creative with your stickers and include your brand logo.

(2) Launch stickers without the brand/product name directly on the WeChat Stickers Gallery. Users will be able to download the whole pack or selected ones.

In this scenario, you might have to remove your brand name or logos to pass the verification so your creations do not fall under the promotional stickers category. Alternatively, you can submit more documentation for Tencent.

Stickers from Starbucks, Tiffany’s and Montagut The latter posted within an article

Registration materials required by Tencent:

Go to the WeChat stickers portal
Account information: company name and e-mail
Registered company information: business license, license registration number, merchant ID (optional)
Authorization Letter
Operator information: name, ID card number and scan, phone number, active WeChat linked to a bank card

Submitted stickers must respect WeChat’s audit standards and do not fall within the list of restricted topics like medicine or finance. WeChat doesn’t allow stickers with clear promotional and advertising content. We can help you navigate through these requirements.

The general review period is ten working days.

WeChat Stickers

Conclusion

Emojis and stickers have become an integral component of internet conversations all around the world, and they have altered how teenagers and the younger generation connect with one another. A picture is worth a thousand words and can assist to lighten the mood, making online communication more engaging and fun. How can international brands use this instrument to enter into the lives of Chinese consumers?

The following are some major takeaways for international companies looking to leverage branded stickers in China:

In China, stickers are more popular than emojis.
WeChat dominates the Chinese internet messaging app market. International companies should release their branded emojis and stickers on WeChat rather than the App Store or Google Play Store.
Before designing customised emojis and stickers, international firms should be very explicit about their aim and target audience. When customers can relate to the stickers, they are considerably more inclined to share them.
Learn about the habits of Chinese millennials and the Chinese communication culture. Incorporating buzzwords or famous phrases into branded stickers could be a smart approach but requires understanding and cultural sensitivity.
Branded stickers should have a good balance of product and brand marketing and intriguing content (e.g., witty messages, cute graphics) to make them more appealing to consumers.

Find more news related to WeChat on our blog

If you wish to know more about WeChat stickers and other engagement tools, please contact our team. We use our knowledge and expertise to help businesses build meaningful partnerships and develop their network among Chinese customers. For additional information, please contact at contact@thewechatagency.com.

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China News for the Week

May 11, 2022

Top 5 Chinese Tech Firms Have Lost Nearly Half of Their Combined Market Cap in 2 Years

Why it matters: After two decades of phenomenal expansion, the top five Chinese tech behemoths have lost at least 46% of their total market capitalisation.

In April 2020, Apple’s valuation = Alibaba+Tencent+Meituan+JD.com+Pinduoduo the top five Chinese tech firms
In April 2022, Apple’s valuation = 49 top Chinese tech firms combined. Apple’s valuation has more than doubled while many Chinese tech firms’ valuation has decreased or stagnated

What are the reasons?

A saturating local market
Pandemic outbreaks
US-China trade tensions
Rigorous government regulations
The loss of the “upbeat spirit” of China’s business world.

Link: https://technode.com/2022/05/09/top-5-chinese-tech-firms-have-lost-nearly-half-of-combined-market-cap-in-2-years/

Chinese Internet Users Buy Fake Covers After Social Media Forcefully Reveal Their Locations

Why it matters: Chinese internet users are playing cat and mouse with the country’s social media sites, which have violated users’ privacy by requiring them to give their geolocation.

Many people have been surprised by the new rules. Many popular marketing personas with international pictures and selling qualities, for example, are demonstrated to be based in China.

As a result, several enterprises are now selling services that change IP addresses on e-commerce platforms like Taobao for as little as RMB 6 ($0.9) per day. Many of these businesses claim to be able to change location information (in Chinese) on platforms such as Weibo and Douyin.

Link: https://technode.com/2022/05/07/chinese-internet-users-buy-fake-covers-after-social-media-forcefully-reveal-their-locations/

Why Is Email Marketing Ineffective in China?

An email has never been popular in China in comparison to the West. Experian Market Services statistics from 2015, which examined email marketing success in selected Asia Pacific nations, showed that China’s total opening rate was barely 10.5%, compared to 33.1% in New Zealand.

Chinese users check their emails 22% less frequently than users worldwide. Smartphones have mostly overtaken desktops as the primary computing device in China. The country was a late adoption of computers, and as internet cafés began to develop in the 1990s and early 2000s, young people began to engage with one another using social messaging apps such as QQ.

Email marketing frequently disappoints marketers because the majority of Chinese do not regularly check their personal emails (if they have one at all) and would expect the brands they care about to meet them in their native digital environment.

WeChat brand accounts are far more engaging than email and can provide information on several elements of the brand.

Link: https://daoinsights.com/opinions/why-does-email-marketing-not-work-in-china/

The Future of E-Commerce on Douyin and 5 Tips on How to Prepare

In China, TikTok is known as Douyin. With over 600 million active daily users, it’s a hugely popular short video app. That equates to half of China’s population.

Unlike TikTok, Douyin clearly integrates e-commerce. Douyin users can complete purchases within the app by clicking links within each short video. Douyin thus becomes a viable sales channel, perfectly adapted to impulse purchases.

Link: https://agencychina.com/blog/e-commerce-on-douyin-5-tips-how-to-prepare/

WeChat to Reveal Users’ IP Location on a Public Posts

WeChat announced on Friday that it will begin displaying users’ whereabouts when they post on a public account.

WeChat, which is controlled by Tencent, said it would soon begin testing the setting, which only applies to users of its “public platform,” where they can comment on news, essays, and other written content published by official accounts.

The new settings will show the province or municipality of Chinese users who post on public accounts. Posts made by users from other countries on public accounts will show the nation indicated by their IP address.

WeChat, which has over 1.2 billion monthly users, stated in a notification that the action targeted misinformation about “local and international hot-topic topics,” but did not elaborate.

Link: https://mp.weixin.qq.com/s/-utfIpLwq7Iq6GKqldKRhw

A Part of Gen Z Decides to Give Up Filters on Social Media

Posting on WeChat is becoming increasingly tiresome for many individuals. Typically, it takes them 5 minutes to take photos and 1 hour to edit them in Photoshop, plus they have to think of an interesting environment to write in. Finally, it appears to be extra labour.

As a result, as more people become dissatisfied with social media, they want a platform that is easier and less stressful. Then, all of a sudden, a new app becomes extremely popular. It’s called “BeReal,” and it was created in France.

Users cannot upload photos to this platform. Instead, they can only utilise the app’s camera to snap a live photo. Furthermore, the platform lacks a filter and editing tool, so users may only send original photographs. Furthermore, BeReal does not allow users to choose when they want to snap photos and share them. Instead, the system tells every user to perform everything at once. Every time, users have only 2 minutes to shoot photos and upload them before it is too late. BeReal wishes to save the most genuine moment in your life. Furthermore, you cannot choose not to be genuine because both of your phone’s cameras will be activated, allowing people to see both your face and where you are. Finally, there are no “like,” “share,” or “comment” buttons on BeReal; the only way to communicate with your friend is to take a picture of yourself and send emoji.

The concept of BeReal is that they want people to calm down and forget those annoying data, while just focusing on what is happening in real life. Perhaps because of that, BeReal suddenly became popular. In the first quarter of 2022, the number of users increased by 315%. And it has become the Top 4th app in America, France, and England, just behind Instagram, Snapchat and Pinterest.

In France, 80% of the users are Gen Z, mainly because they are tired of pretending and being identified by others. They are not afraid of being “ugly”, they just want to be themselves rather than live in other people’s comments.

Link: https://mp.weixin.qq.com/s/5L0JpmtmXZ-j7Va2sVB-xQ

Glamping Swept China’s Social Media This Labor Day Holiday

Because of the COVID-19 control measures and continued domestic travel limitations, Chinese people spent their Labor Day holiday this year on short getaways and staycations. The most popular topic these days is “glamping” (glamorous camping). According to Ctrip data, online traffic for “camping” reached a historic high on the first day of the holiday, and search volume jumped by 90% over the previous week. There are nearly three million campaign-related UGC (user-generated content) entries on Xiaohongshu, ranging from gear photos to the journey itself.

From January to April of this year, the number of participants on Ctrip was five times that of the entire year of 2021. In addition, the number of camping facilities has increased by 800% since this year.

Camping can be classified into two categories: luxurious camping and survival camping. The first emphasises quality, whereas the second emphasises the difficulty of surviving in the field. The most popular is luxury camping because most people prefer to explore nature rather than build a genuine fire. And those stunning photographs on social media have had a huge influence on individuals who have never gone camping before, making camping a new fashion trend among young Chinese visitors.

This brisk growth portends a bright future for the outdoor equipment and apparel business. According to Daxue Consulting, the sector would be worth $100 billion (666.8 billion RMB) by 2025. Luxury residences were eager to seize this opportunity. Prada debuted its Outdoor Collection last year, a distinctive ready-to-wear line inspired by the great outdoors.

However, this part still has many obstacles, such as style, functioning, colours, activities, and so on. Players in this game should think outside the box and be more creative while maintaining quality.

Link: https://jingdaily.com/glamping-labor-day-china-prada-beast/?utm_source=Jing+Daily+Subscriber+List&utm_campaign=069f57ad7b-EMAIL_CAMPAIGN_2020_03_12_06_39_COPY_01&utm_medium=email&utm_term=0_8dec01cd8d-069f57ad7b-40884038

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WeChat Menu Basics: Introduction for Brands

March 16, 2022

What is WeChat Menu?

Aside from articles, one of the most important functions that companies can use on WeChat is the Menu – it’s always-on content that brands can use in a variety of ways.

The WeChat menu is where users will search for key information, such as your company’s contact details, brand story, key products, product line introduction, and more. They can simply access these menu tabs when they click on your WeChat official account.

To begin with, the WeChat menu is similar to the menu on a website, and you can replicate or mirror the menu from your official website by taking into account which information are the most important for your China’s audience. As you will see in this article, a well-crafted menu by directing the users to relevant tabs can increase sales and increase lead generation. Menu tabs can be updated on regular basis and some can lead to ongoing events or campaigns.

WeChat Menu Backend

Menu – More Important than One Thinks

According to Digital Luxury Group, of all the engagement activities carried out by followers, Menu Clicks ranked the highest of all types of engagements with official accounts at an astounding 73%. This might be a shock for many brands that mainly focus on producing amazing weekly content but often neglect regular updates of their WeChat menu. Users tend to engage with brands on WeChat when they are looking for specific types of information or services, which are generally accessed through the menu tabs therefore menu serves a different purpose than weekly articles.

WeChat Menu Stats

Why Use The WeChat Menu?

Best first impression: When a user clicks to follow your account, they receive an automatic welcome message. You can edit and craft this message by using WeChat links directing to menu tabs, e-shops, contact forms, etc. Make sure it’s concise and not too long.

Smoother user journey: The menu helps users quickly find all FAQ (frequently asked questions) information. From the menu, they should be able to access e-commerce (if applied), customer service, and brand introduction. This is something that WeChat users are used to and automatically check when following a new account.

Stay up-to-date: Look at the menu as your information hub for the Chinese market as it’s quite possible that your Chinese customers will check your WeChat menu more often than your website. Carefully focus on the most important tabs like brand introduction, current product catalog, contract details page e.g. one of the biggest mistakes we’ve seen it’s uploading contact details as image, therefore, emails or phone numbers can’t be copy-pasted causing inconvenience for potential customers.

Gain new followers: Although the menu is only visible to users who visited your WeChat account and won’t necessarily help with the initial account awareness when you manage to hook your visitors with the menu, you can lead them through a rich brand experience journey. That’s why investing more time and effort into creating menu content is crucial.

WeChat Menu Backend

WeChat Menu Montagut

Who Can Enable the Menu?

The menu function is accessible by two types of accounts:

– Verified subscription accounts,

– Service accounts.

The good news is that all overseas companies applying for a service account can enable a menu on their official WeChat account. The menu can be set up and edited using the desktop official account WeChat backend.

Menu Tabs

From the technical point of view, the menu can consist of a maximum of three columns and each can have a maximum of five sub-menus. Your menu can have a total of 15 tabs. In special cases, if you need more submenu tabs, there is also an option to create a menu tab showing a collection of related articles for more advanced WeChat users. You can contact us to find out more.

However, we don’t recommend setting up a maximum amount of many tabs as it might be slightly overwhelming for the users and make it hard to find the information that they are looking for. Remember that the core of the WeChat menu is its functionality. Hence, 8 or 9 tabs is ideal.

There are a few options to build your menu:

Sub-menu content

Send a Message
- Article,
- Text message,
- Image,
- Audio,
- Video.
Jump to Web page:
- WeChat article – best user experience as the page loads quickly, and beautiful posts can be created.
- External website – not recommended since if the website is hosted outside of China, it will be extremely slow. If it is in English, it will be discouraging to readers.
Jump to Mini Program

Jump to ‘WeChat Article’ is the most user-friendly solution.

WeChat Menu GB WeChat Menu PG

How to create a menu?

Step 1: On the top left of your public account page, you’ll notice a “menu” icon appear after you’ve created your service account or had your subscription account certified.

Step 2: Create three first-level menu items and second-level sub-menu items for each of them.

Each menu column name can consist of up to 4 Chinese characters or 8 letters

Each menu tab name can consist of up to 8 Chinese characters or 16 letters

Step 3: Now it’s time to start creating content for your menu. Click on each item to create content when users click on each tab. As mentioned above you can ideally link it to either one of the messages you just produced, an existing article, WeChat mini program or an external webpage (make sure the webpage displays well on mobile and fast enough for WeChat user standards).

Sometimes it can take up to 24 hours for a new menu to appear on your account. Be patient!

Conclusion

Here are the important things to know about the Menu:

WeChat menus are becoming one of the most clicked types of content in the WeChat official account ecosystem.
They are your brand information hubs for the Chinese market.
Brands can set at most 3 menu columns with each menu column set a max of 5 sub-menus. In total, a brand has 15 sub-menu tabs to leverage.
WeChat’s official account backend allows tracking follower behavior to understand the click rate of each menu. We will cover WeChat menu optimization and other advanced options in our next post.

Read more about in the second part of this article: WeChat Menu Basics: How to Optimize WeChat Menu?

Are you looking for setting up your very own WeChat Menu? Please get in touch with our team. We apply our knowledge and experience to assist businesses in forming meaningful connections and expanding their consumer base in China. For additional information, please contact us by phone – Shanghai or Hong Kong

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