What Is WeChat Marketing?

August 27, 2024

WeChat is the major platform leading China’s digital transformation. A “mega app” that encompasses major successful features of most western and Chinese platforms: Blog-like articles, digitally interactive experiences, WeChat Pay, e-commerce & e-booking with WeChat Mini Programs, Moments (a virtual space to share daily updates), Channels (for visual-led content), live streaming, enterprise solutions, even search engine, and more.

This Chinese social media has established itself as a major platform for content creation through articles and channels, now the roadmap for Tencent (WeChat’s owner) is to leverage Miniprogram to boost business growth further, as it has become part of users’ daily life, develop futuristic features on WeChat Pay, and make WeChat Search a user habit. This is a rapidly changing platform and brands need to keep up if they want to stay relevant to Chinese users.

WHAT IS WECHAT MARKETING?

  • Understanding the WeChat Ecosystem:

In the past three years, WeChat marketing and advertising underwent tremendous changes. With the emergence of the new social media apps, it proved that it’s not going away and also managed to strengthen its position by continuously adapting to the new consumer behaviours by expanding its features and consolidated its position as a top app in China.

We have observed new trends emerging while strengthening existing ones. Some of the major trends that took off were: 

  • WeChat channels & Live-streaming, 
  • WeChat work (WeCom),
  • Relevance of mini programs, 
  • Focus on content creators, 
  • Smart targeting.

  • Select the right WeChat Official Account for your brand:

There are mainly 2 types of Official Account: WeChat Service Account & WeChat Subscription Account.

WeChat service and subscription accounts offer very different user experience hence the user journey and landing on the article vary.

WeChat service Accounts have the same priority as a user’s contacts in terms of notification status and appear on the main page in chronological order.

 

WeChat subscription accounts are gathered in a separate folder where accounts are shown according to an algorithm (most often read accounts) compared to the chronological order before.

 

  • Audit of other players & Gap Analysis

Identifying Key Players’ Strategy

Identify the key players in China. To do so, it is important to examine the activity and performance of your competitors on WeChat.

How to do the screening?

  • Quantitative and qualitative data including views, comments, likes, wows to illustrate share of voice of each player to provide a detailed comparison of the landscape
  • Audit of the key content pillars, tone of voice, content formats, and top performing posts from to compile the standard of what’s out there within WeChat
  • Competitors’ menu and overall official account usability
  • Overview of the strategies employed by B2B/B2C companies and their relevance for your brand

Gap Analysis & Key Learnings

Analyzing areas where other key players are lacking, what kind of content or type of information is missing and identifying gaps that could potentially become an opportunity in the future for your brand’s own communication.

  • Identifying your Target Audience in China: 

Chinese Netizens

Understanding who a Chinese internet user is becomes crucial to reach the right audience with the right channels and communication methods. Each Chinese platform, be it Weibo, RED (Xiaohongshu) or Kuaishou is characterized by a different user profile and same goes for WeChat.  

WeChat is used on a daily basis by more than one billion people, it’s a huge and extremely diversified crowd. With precise segmentation, you will be able to reach your desired target audience with the most aligned messaging and maximize the ROI on WeChat.  

Who is your Target Audience on WeChat?

The first task is to define your target audience and understand their main characteristics, social behavior, consumption patterns and what are the key trends among the group. 

Secondly, examine how they behave on WeChat, what kind of content they interact with and what is their peak activity time on the platform to reach them with the right messaging at the right time.

Try to create a very detailed target audience personas to get a full portrait. 

Different Communication for Different Audiences 

We recommend pushing personalized messaging for the different target audiences.

Based on the personas you created, your brand on WeChat can do a backend segmentation or WeChat CRM system can share to a selected audience different WeChat articles at different times. Because everyone likes special treatment, explore how backend tagging and CRM can improve your customers’ user journey.

To do that, analyze your target audience again and what are their key preferences and motivations and define your content pillars based on that. 

Content that is better tailored to users needs and expectations will perform better and decrease the risk of unfollowing by the fans. It would also improve the overall user experience if the users don’t find the receiving content too intrusive or irrelevant. You can also consider sending additional, targeted posts to segmented followers on top of regular communication for all.

  • Define your Content Strategy

WeChat is already a highly saturated space with many accounts pushing quality content on a regular basis, either in the form of posts or WeChat ads. An average WeChat user only follows around 20 public accounts and spends around half an hour per day reading articles. It’s not easy to make it into this within a short period of time. This can be achieved with a clear vision of your target audience and perfectly crafted content. 

WeChat Content 

In very basic terms, WeChat marketing strategy can be divided into content format and content topics. Beyond articles, the WeChat ecosystem offers many components that could be leveraged by brands in many interesting ways – official account menu, welcome message, H5, videos and more. 

We also recommend preparing different content for different target audiences and for fans at different stages of relationship with your brand e.g. new followers, potential customers, repetitive customers.  

WeChat Content Formats

Depending on the goal you want to achieve, you might want to choose different content types or combination of more touchpoints to take your communication to the next level. Top-notch account optimization is a requirement for successful interaction with your fans on WeChat, then you can experiment with different formats and styles of your WeChat articles and campaigns. 

WeChat Content Pillars

What are the most important topics that you would like to share with your fans and what are the topics that are the most interesting to your social personas? Focus on these areas and find a balance between brand and social-led content.

Determine the frequency of each topic and try to stick to it to not overwhelm your audience with similar stories all the time. 

  • Other Features to Leverage

WeChat is much more than articles – Tencent is constantly expanding its ecosystem of features that can be used by brands. In the past couple of years, new tools such as WeCom (previously WeChat Work), Mini programs, WeChat Channels, WeChat Search (Sou Yi Sou) or WeChat Beans have been introduced and we can only expect to see further new updates each year.  

Try to follow the latest WeChat/Weixin news and experiment with new tools to keep up with the changes taking place on WeChat and Chinese social media. 

Take a look at some of the key tools that you can use in your brand communication on WeChat.

  • Interactive posts,
  • WeChat Channels,
  • Mini programs,
  • H5 pages,
  • Surveys,
  • Live-streaming,
  • Coupons,
  • and more.

  • Distribution & Amplification

Because WeChat is a semi-closed platform a thoughtful and well-executed content amplification plan is a must. Every day and every hour, WeChat users are bombarded with articles from millions of WeChat official accounts competing for their attention and clicks. It’s crucial to make sure that your carefully prepared content reaches your target audience in the most effective way. Let us help you to discover multiple touchpoints through which WeChat content can be accessed and understand different methods of content amplification, both organic and paid, to make sure that your WeChat marketing and distribution strategy covers all of them.

48 hours

Lifespan of a WeChat post is extremely short. The most critical time is the first 48 hours after the publication – this is when 90% of reads and interactions happen and the rest usually within total 7 days after the publication. Therefore it’s extremely important to grasp this moment to keep the ball rolling and ensure that the post is 100% optimized for WeChat and checks the boxes of shareability or the ‘wow’ factor.

When you post a new article, WeChat users first see the preview of the post. When your brand secures at least the opening of the article, you can work towards a positive reaction, for example share or ‘wow’.

Organic distribution

By organic distribution, we mean all the promotion methods that you don’t need to pay for and purely utilize your own resources. Keep in mind that these methods can be relatively time consuming and require some effort on your and your team’s end. Some of our favorite organic methods include:

  • Optimized WeChat SEO,
  • Private traffic management, 
  • Backlinking to previous articles, 
  • Internal teams mobilization to spread articles (sharing, wow, Moments),
  • Collaborations with other partner accounts,
  • Linking from WeChat Channels video. 

Paid promotion

Due to the semi-closed nature of WeChat and a more and more saturated environment, especially when it comes to official accounts, organic reach is decreasing with each year. On the other hand, paid promotion like WeChat ads can get you very far and help you to reach millions of new potential customers. 

The main two types of official accounts to get followers and articles views are:

  • WeChat Moments ads,
  • WeChat Banner ads.  

WeChat Moments ads — displayed within user’s friends’ updates on Moments. WeChat strictly limits the number of ads displayed to each user on their Moments and when scrolling though Moments for a longer period of time, the user might come across max. 3 ads. A Moments ad can drive users to a landing page, video, mini program, shop, coupon and more. This type of ad is suitable for big-scale campaigns as the minimum budget required by Tencent is 50,000 RMB (7,500 USD). 

WeChat Banner ads — usually displayed at the end of a WeChat article, banner ads can drive users to follow a WeChat Official Account, view articles, download an app, signup link or to a customized landing page. Much more affordable than WeChat Moments ads, you can start promoting with minimal budget. 

KOL marketing

If you follow Chinese marketing trends closely, then you are probably already familiar with the KOL marketing. KOL, which stands for Key Opinion Leader, is a fastly growing way of promoting your brands with the help of influencers. Brands fell in love with this kind of marketing because compared to Western influencer marketing, KOLs  are perceived as more trustworthy in opinion of the Chinese consumers and this trend doesn’t show any signs of slowing down. You can choose from a wide range of big and small KOLs across different industries. 

You can adopt various strategies when working with Chinese KOLs.

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Discovering Opportunities: Exploring China’s Recent Updates

May 20, 2024

1. Shanghai takes the lead as Chinese coffee consumption averages 16 cups per year

  • China’s coffee industry amassed a staggering 265.4 billion RMB (approx. 36.66 billion USD) in scale last year, with an average per capita annual consumption of 16.74 cups
  • Coffee Carnival is running in Shanghai between 30 April to 4 May, alongside over 50 esteemed local coffee shops.
  • Additionally, takeaway, payment, and social media platforms initiated the “Drinking in the City” campaign in Shanghai, poised to invest nearly 100 million RMB (approx. 13.8 million USD) into the consumer market.
  • With a net increase of 118 shops, marking a 14% year-on-year rise, the total count of Starbucks outlets soared to 7,093.

LINK:https://daoinsights.com/news/shanghai-takes-the-lead-as-chinese-coffee-consumption-averages-16-cups-per-year/

2.What’s driving China’s unstoppable second hand luxury market?

  • China’s secondhand luxury market is tipped to grow to $30 billion (217 billion RMB) in 2025 from $8 billion (58 billion RMB) in 2020, with Gen Z and millennials (under 40) together accounting for more than 80 percent of the total number of secondhand luxury consumers
  • From a luxury brand point of view, perceived value on the secondhand market can have direct repercussions on reputation and desirability in the eyes of consumers.
  • Brands should not see the secondhand market as an adverse phenomenon, but encourage customers to trade in or resell their pre-owned items through authorized channels, ensuring that the brand retains control over the quality and authenticity of the products in the secondary market.
  • Luxury brands must monitor and manage their perceived value in the secondhand market, as it can impact their reputation and desirability among consumers. Digital marketing efforts should focus on maintaining brand authenticity and highlighting the enduring quality and heritage of their products.

LINK:https://jingdaily.com/posts/what-s-driving-china-s-unstoppable-secondhand-luxury-market#8548723daa5e

3. Decoding China’s $170 billion ‘romance economy’

  • China commemorates love on three separate holidays: the Western Valentine’s Day on February 14, the uniquely Chinese 520 Day on May 20, a celebration derived from internet slang where the numbers “520” phonetically resemble the words for “I love you” in Mandarin, and the traditional Qixi Festival, which usually falls in August.
  • China’s Gen Z consumers are a key element of the “romance economy,” responsible for 54% of related orders according to the “Romantic Economic Big Data Report” released in 2022.
  • Survey data from iiMedia Research in 2023 revealed that regardless of their relationship status – single, in a relationship, or married – over 90% of participants were eager to celebrate romantic festivals by presenting gifts to family and friends.
  • Notably, jewellery ranks as the number top gift category for coupled-up individuals on China’s romantic days.
  • Traditional gifts like flowers, personal care items, and beauty products remain favorites and “gift boxes” persist as a preference for consumers on seasonal occasions.
  • “Love-brain” (恋爱脑) has recently emerged as a trending term online. It centers on the idea that individuals often lose their emotional or financial rationality when in love. This phenomenon prompted the creation of the phrase “scolding to cure love brain” (骂醒恋爱脑) as a response. And in turn, this has sparked a new type of service.

LINK: https://jingdaily.com/posts/decoding-s-china-s-usd170-billion-romance-economy

4. Xiaohongshu: Unlock new opportunities in Chinese beauty market

Customers are getting more connected to Chinese culture and caring about value, which makes domestic beauty brands more popular. Younger consumers are stepping up as key players in the domestic beauty market.

  • Emergence of quality Chinese cosmetics: Domestic beauty annual sales surged around 10%, outperforming foreign cosmetics with a commanding market share of 50%.
  • Co-create content with the brands: Hundreds of celebrities and top KOLs embarked on the offline and online collaboration with a lot of brands.
  • Create a personalized IP Matrix: Xiaohongshu collaborated with more influential media like CCTV network and created more personalized IP/topics for brands.

LINK: https://mp.weixin.qq.com/s/4oAwT-Q0mtbWHGQtRYSPLg

5.ByteDance surprises AI rivals with ultra-low cost Doubao model:

  • ByteDance has surprised the artificial intelligence industry with the ultra-low cost of its Doubao model
  • The company said it is capable of processing 2 million Chinese characters, equivalent to 1.25 million tokens, for RMB 1 ($0.14).
  • OpenAI’s most advanced multimodal model, GPT-4o, also unveiled this week, comes in at $5 per million input tokens handled.

LINK:https://technode.com/2024/05/16/bytedance-surprises-ai-rivals-with-ultra-low-cost-doubao-model/

6. Which fashion campaigns for China’s 520 Day hit the mark?

  • Luxury fashion campaigns for China’s 520 Day focus on limited edition collections, celebrity endorsements, and creative storytelling, often in the form of mini videos.
  • Brands like Gucci and Saint Laurent tapped into Gen Z’s preferences by incorporating traditional Chinese elements and leveraging digital platforms for greater engagement.
  • 520 Day’s fusion of traditional Chinese culture with commercialism highlights the evolving landscape of celebrations and consumer behavior, emphasizing the importance of cultural resonance and meaningful experiences in luxury marketing strategies for brands looking to better connect with consumers.
  • These strategies aimed to blend cultural significance with contemporary marketing, enhance brand appeal and foster emotional connections with consumers.

LINK: https://jingdaily.com/posts/which-fashion-campaigns-for-china-s-520-day-hit-the-mark

7. 2024 May Day Holiday: The rise of small cities tourism and AI companions

  • Amid an economy yet to fully recover to pre-pandemic levels, this year’s May Day break underscores a notable trend towards tourism in lesser-known destinations.
  • On social media platforms like Xiaohongshu (RED), many young people are keen to explore counties and even aim to ‘visit Top 100 Counties of China’ as a novel approach to May Day travel.
  • Hong Kong has shifted its focus to cultural and artistic events, as well as large-scale concerts.
  • It is also worth mentioning Japan. With the Yen reaching a 34-year low against the US dollar during the holiday period, this made it more attractive for overseas tourists.
  • ‘AI companion’ emerged as a new trend in travel. This involves using AI technology to offer personalised travel assistance services, crafting tailored itineraries and services.

LINK:https://daoinsights.com/opinions/2024-may-day-holiday-the-rise-of-small-cities-tourism-and-ai-companions/

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Latest News on China’s Market

August 7, 2023

1. Estée Lauder taps Asia’s male beauty market with Manchester United partnership

  • Beauty and skincare giant Estée Lauder has inked an exclusive partnership deal with Manchester United in hopes of tapping the club’s fans in China and the Asia Pacific region.

  • In China alone, the men’s beauty market was projected to surpass $10 billion in 2022 and could reach $33.4 billion (240 billion RMB) by 2027.

  • Most male consumers may be relatively new to the skincare game, especially when it comes to premium products.

  • In the first half of 2023, the GMV of men’s makeup on Douyin surged by 364.6 percent year-on-year. With this market being especially open to beauty and grooming, we’d bet that a clever campaign could work wonders.

LINK: https://jingdaily.com/estee-lauder-manchester-united-collab-male-beauty/

 

2. Male beauty’s next growth engine: Douyin

  • In the first half of 2023, the gross merchandise value (GMV) of men’s makeup sold via Douyin surged 365 percent year on year – Tmall and Taobao combined achieved 6.7 percent growth in the same period.

  • Chinese male beauty brands are quickly expanding on the short video app. Domestic labels claimed seven spots on Douyin’s top 10 best-selling mens’ skin care list, whereas international brands took three places.

  • Male skincare buyers’ profiles: Last year, 70 percent of men’s beauty purchases were made by women, according to a 2022 report from Xiaohongshu. But male buyers have caught up, now accounting for half of male cosmetics purchasers on Douyin.

  • The average age of the male makeup user is between 18 and 30 with an average price of $9.7 (69.2 RMB), significantly lower than on other platforms like Tmall and JD.com.

  • Cooperating with KOLs has proven to be a quick and effective strategy for businesses that want to scale up brand awareness. These influencers are crucial for spreading knowledge about beauty routines.

LINK: https://jingdaily.com/male-beautys-next-growth-engine-douyin/

 

3. McKinsey: Chinese consumers, brands ‘cautiously optimistic’ on tourism and spending

  • Chinese consumers are looking for better deals and sales across platforms like Douyin and Pinduoduo, where products are often sold for “half or less” than on more established competitor shopping apps.

  • McKinsey found that while many remained loyal to their favorite brands, 47 percent of respondents reported switching retailers to obtain a “lower price/discount.”

  • Travel, restaurants and apparel were the top categories consumers were spending on, the survey revealed.

  • However, international travel in June was still 58 percent lower than pre-pandemic levels, though the number of outbound flights from China is “rising rapidly.”

LINK: https://jingdaily.com/mckinsey-report-cautiously-optimistic-tourism-spending/

 

4. China ecological transition: a green revolution led by consumers

  • Keeping balance between satisfying the demand of country’s market, while preserving sustainable standards is challenging

  • Chinese consumers are demonstrating a higher attention to environmental issues compared to the previous years, this trend being reflected in several factors, from carbon emissions to locally produced goods.

  • In this sense, the pandemic has represented a turning point for the development of this trend inside consumer’s mindset, many of which are now willing to pay more for environmentally friendly products.

  • Case study of KFC:  Thanks to “Exploring Carbon Reduction” and “The Journey to Carbon Neutrality” initiatives, introduced in their super App, KFC carried out a green rewards program that encourages consumers to not use disposable cutlery, favor in-store pickup, engage in waste sorting, etc.

LINK: https://mp.weixin.qq.com/s/HBf_m9WBZ2izfmQNFgOlvg

 

5. Pink burgers, platform Crocs and Malibu dream houses: Barbie’s global collab craze

  • Resale site StockX reported to Jing Daily it had seen more sales of Barbie products in July 2023 than any other month in the company’s history, double sales in July 2022.

  • Among so many names jumping onboard, from Vans, Kipling and Gap, to Pacsun and Nyx, one breaking through the Barbie collaboration noise online is Zara. The Spanish retailer launched a collection on July 21 (the movie release date) inspired by the fashion seen on screen, including a gingham dress, silk pajamas, and other clothing and accessories items

  • Though Zara, Vans, Nike’s Dunk Low sneaker, and Chanel’s themed efforts with the movie all made their way onto social media in China, the clothing and accessories collection from local fashion brand D’izzit is trending in the mainland.

  • Barbie mania is reaching all corners of commerce, from fashion all the way through to luxury hospitality. The W Hotel in Osaka, Japan, is one that’s proven a hit among netizens.

  • Thanks to Barbie nostalgia being at an all-time high, the IP’s pulling power feels unbeatable. Some consumers might be all pinked out, but this is definitely not the end of Barbiecore.

LINK: https://jingdaily.com/barbies-global-collab-craze/

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WeChat Image Messages: How Can You Use This New Feature?

July 28, 2023

It’s a really great news for all WeChat users and content creators. WeChat, the ever-popular social media platform, has finally shaken things up by adding a brand new format called the ‘Image Message.’ For years, WeChat’s default post formats remained the same and included mainly long-format articles, (single) picture and video posts. WeChat long-format articles, which are similar to blogs or newsletters, are the predominant format of content on WeChat. However as many creators are well aware, preparing the copy and then beautiful layout for these, takes time and effort. The ‘Image Message’ format is a breath of fresh air, allowing creators to have fun and experiment with a new, refreshing canvas.

WeChat Post Formats

WeChat Post Formats

There are multiple reasons why Tencent decided to introduce this new format. First of all, it is perfectly in sync with users’ fast-paced reading habits, promoting more direct message communication. Think carousels on Instagram and RED (Xiaohongshu), but now on WeChat. WeChat users already got a taste of that with carousel posts published on WeChat Channels but never before on official account itself. Secondly, long-format articles demand considerable time and effort from brands and while they will still be the king on WeChat, lifestyle brands will certainly employ ‘image messages’ more and more often.

WeChat Image Message Burberry

Game Changer for Content Reusing

For many Western brands entering WeChat producing long-format posts on a weekly basis is a challenge. ‘Image message’ feature is a great addition to the WeChat toolbox and it is especially useful and exciting option to finally reuse short content from Western social media like LinkedIn and Facebook in an easy and fast way.

🌏 Tips for Reusing Your Western Social Media Content for WeChat

While we do not recommend to use it all the time, it’s definitely a great format when pictures speak for themselves. Since it’s a relatively layout, we suggest to use is in experimental mode and observe your audience reactions to it. After all, each and every brand community is unique and has its own taste and preferences when it comes to content consumption.

WeChat Image Message JP Morgan

Image Message – Technicalities

Publishers can feature up to 20 images or a video/GIF, with text playing a supporting role. It’s a dynamic way to capture attention and engage your audience like never before. Creators can also link to articles posted on their official accounts to dive deeper into topics.

  • Up to 20 images or GIFs
  • 3:4 picture ratio is the best
  • The system will automatically fill the pictures with different ratio with the corresponding background color
  • Picture size below 10MB
  • GIF max. 300 frames
  • Post title word count below 64 characters
  • Description copy word count below 1,000 characters
  • Can add links to WeChat articles, mini-programs or locations

From the reader perspective, the presentation of ‘Image Messages’ in the official account feed is slightly more eye-catching than regular content. Cover images of image messages are now bigger and bolder, naturally drawing more eyeballs and curiosity.

  • “Image message ” has a larger image screen proportion of 16:9 compared to regular single post cover image  which  is 2.35:1
  • The first image from the article will be automatically set as the cover image but you can also choose to edit the cover and replace it

WeChat Image Message

‘Image Messages’ unlock a whole new level of content possibilities and creativity. Embrace the change, dive into creativity, and get ready to dazzle your audience like never before on WeChat!

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WeChat: Your Ultimate Travel Planning Tool

July 6, 2023

WeChat, widely known as China’s all-in-one super app, has revolutionized the way people communicate, socialize, and conduct financial transactions, but now we’ve got yet another sector coming into the ring.

While it was not initially designed as a travel planning tool, recent developments within the platform indicate a growing appetite to venture into the market share traditionally dominated by Online Travel Agencies (OTAs). This shift is particularly notable, given the whirlwind of changes the travel industry has gone through in recent years. After three long years of restricted international travel due to the global pandemic, the world is witnessing a resurgence in wanderlust. As a result, there has been a noticeable surge in travel-related content on WeChat. Users are sharing their travel experiences, tips, and recommendations, transforming the platform into a hub for travel enthusiasts.

Moreover, recent statistics reveal that a substantial portion of the Chinese population is eager to resume their international travel plans. According to a survey published by Dragon Trail Research, an astounding 60% of Chinese individuals have expressed their intentions to travel abroad this year. This renewed enthusiasm for international tourism presents a unique opportunity for WeChat to leverage its existing user base and expand its influence in the industry.

In this article, we will delve into the emerging travel-related features on WeChat and analyze how they position the platform to potentially challenge the dominance of traditional OTAs. We will also explore the implications of WeChat’s growing travel focus, both for its user base and the wider travel industry, as we navigate the new landscape of post-pandemic tourism.

WeChat as a one-stop platform to organize a trip

Mini-programs are the core of any planning tools on WeChat. Chinese Travel Consumption Trends White Paper 2023, released by Tencent Marketing Insight and Tongcheng Research Institute highlight the value and popularity of WeChat mini-programs for Chinese travelers. According to the findings, 61% of respondents said they use WeChat mini-programs to purchase travel products and services while on trips. Additionally, 34% stated that they utilize mini-programs for accommodation, transportation, attraction tickets, activities, and/or F&B, while 24% each use the mini-programs of travel platforms and OTAs.

Brands can leverage mini-programs in many ways. For example by embedding a link within the articles, pin to their official account WeChat menus, and much more.

WeChat mini-programs are simply convenient and don’t require downloading additional apps. On top of that, since they are vetted by Tencent they are also perceived as more reliable.

Mini Programs Travel WeChat

👀 Discover more about WeChat Mini-Programs

WeChat Search is another amazing tool in the WeChat’s arsenal. Users can search for virtually any kind of information from quick results for the weather forecast at their destination to suggested flight routes or accommodations.  In the Search results, users can also browse through official WeChat accounts, video content, mini-programs, and more. Filtering option help them to find relevant information quickly.

One particularly eye-catching feature that can be leveraged by brands is ‘search takeover’ where brands can customize their result card and include buttons driving to different functions like booking.

WeChat Search Travel

🔍 A Quick Guide To WeChat Search

Travel Content on Official Accounts

WeChat Official Accounts, let’s not forget content published on official accounts. They remain the most important source of information and updates for Chinese travelers. That’s why it’s so important to keep them up to date. Menu, which is a close equivalent of a website, should be updated and make it easy to navigate for FAQ. Chinese customers will appreciate responsive customer service and auto-replies.

Articles can serve as a great source of inspiration. Taking into account that 17% of Chinese travelers admit that they use WeChat to plan outbound trips, there is a big chance that they might come across the content that spark their wanderlust within the platform. This rising interest in globetrotting content is already visible. According to Q1 2023 WeChat Rankings Report, average views per post on WeChat rose by 41% for airlines. Similarly, 30% for cruise trips, 42% for attractions, and 15% for hotels.

WeChat Articles Travel Tourists

✈️Reaching Chinese Tourists: Online Travel Agencies and Social Media Platforms [2023]

Last but not least, WeChat Channels can be used to find new inspirations. Viewers can discover hot spots in cities and unknown places worth a visit. With similar to Douyin’s algorithm-based feed, Channels are the must-have hub for visual video content on WeChat. Global and local attractions are already using built-in live-steaming features. Users can also browse content based on their location in order to find new hidden gems. They can also create their own content and raise awareness and promote places through UGC (user-generated content).

WeChat Channels Travel Tourists

🎥 WeChat Channels – How to Post for Success?

Conclusions

WeChat recently published a post on how the app can be used for planning a trip from the scratch. All without the need to download any other apps or leaving the platform. Click here to check it: 微信搜一搜是懂五一的. If you have any questions about leveraging WeChat for tourism, please contact our team. We use our knowledge and expertise to help businesses build meaningful partnerships and develop their network among Chinese customers. For additional information, please contact at contact@thewechatagency.com.

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WeCom: The Essential Chinese Business Communication Tool for the Online Era

June 9, 2023

The COVID-19 pandemic has accelerated the shift towards online business for businesses around the world. As a result, WeCom, a communication and collaboration platform developed by Tencent, has become increasingly popular among businesses. It offers video conferencing, instant messaging, and file sharing, making it a valuable tool for remote work.

Moreover, it has also helped businesses adapt to new customer behaviours and preferences, such as online shopping and virtual events, and stay connected with their customers in the absence of face-to-face interactions. Online communication tools like WeCom have become essential for companies looking to stay competitive in the current business environment.

Let’s get to know this platform in more detail in this article.

 

What is WeCom?

WeCom, developed by Tencent, is a business communication and collaboration app. Formerly known as WeChat Work, it offers features like group chat, video conferencing, file sharing, and task management.

It integrates with email, calendar, and CRM systems. It’s popular in China, supports multiple platforms and languages, and allows larger group sizes and more contacts compared to WeChat.

It also enables interaction between WeChat and WeCom users. Certain features may be restricted based on user settings and permissions.

 

How is it different from WeChat?

WeCom is targeted for business communication needs whereas WeChat can be used to post articles, run ads and get connected with potential customers. Some of the significant differences between these apps are

WeChat allows an individual account to create a group with up to 500 members, while its business equivalent allows up to 10,000 group members for an organizational group and up to 2000 members for other groups. The organization can use it to invite customers, vendors, suppliers, and partners to join its groups for more accessible communication. Similarly, a WeChat account can add up to 5000 “friends,” but an individual WeChat Work account can add up to 50,000 “friends.

Besides, a WeChat account can send up to 200 messages to friends, while the other account has no limit for bulk messages.

Another feature that makes it more business-friendly than WeChat is that professional accounts can share the information of their “friends” (e.g., customers) with other professional members, which makes for seamless work handover or workflow support.

Moreover, these powerful features can be beneficial for business networking as well as operations management. Users of both platforms can interact with each other, as both platforms are developed by Tencent and are integrated with each other. This means that users of WeChat can send messages and make calls to WeCom contacts, and vice versa. Similarly, users of WeCom can also interact with WeChat contacts by adding them to their WeCom contacts list and sending messages or making calls through the app.

Additionally, WeChat Work provides various APIs to allow organizations to access and integrate it with other applications, including those of the WeChat ecosystem and third-party partners.

 

APIs – Application Programming Interfaces

Tencent provides a range of APIs that developers can use to build custom integrations and extensions for the platform. Here are some of the most popular APIs:

Chat API: This API allows developers to build custom chatbots and integrations for chat feature, enabling users to interact with third-party services and applications directly within the platform.

Directory API: This API provides access to user and group information within, making it easier to manage users, groups, and permissions.

Event API: This API allows developers to receive real-time notifications for various events, such as message send/receive, user login/logout, and group chat creation/deletion.

Contact API: This API allows developers to manage and synchronize contact information between the platform and external systems.

Authentication API: This API provides secure authentication and authorization for third-party applications that need to access features and data.

Drive API: This API enables developers to build custom integrations for cloud storage and file sharing features, allowing users to access and share files directly within the platform.

🌏 Why should brands use CRM Integrations on WeChat?

These are just a few examples of the APIs available for WeCom. Developers can access the full API documentation and resources on the WeCom developer website.

WeCom Usage in China & How Covid-19 Influenced Its Usage

WeCom, Tencent’s dedicated product for business communication and office collaboration, reached 180 million active users with more than 10 million companies and organizations last year.

When Covid-19 hit and everyone was forced to work, tools like WeCom made the transition easy for people to keep up with their work and business. WeCom facilitated remote work and virtual events during the pandemic.

WeCom helped with:

Increased Adoption: As businesses and organisations shifted to remote work and online collaboration, there was a surge in the adoption of WeCom. According to Tencent, the company behind WeCom, the app saw a 200% increase in usage in China during the early stages of the pandemic in 2020.

Hybrid Work Model: As China emerged from the pandemic and returned to work, many businesses adopted a hybrid work model, with employees working both in the office and remotely. WeCom played a key role in facilitating this model, as it allowed employees to communicate and collaborate seamlessly regardless of their physical location.

Virtual Events: With the cancellation of in-person events and conferences, many organisations turned to virtual events to connect with customers and partners. WeCom’s video conferencing and group chat features made it a popular platform for hosting virtual events.

How B2B Brands Can Use WeCom

Customer Support: B2B brands can use WeCom to provide customer support to their clients. They can create a dedicated customer support group within WeCom and allow customers to contact them via chat, voice, or video calls. This can help businesses provide faster and more personalised support to their customers.

Sales and Marketing: B2B brands can use Wecom to communicate with their potential clients and partners. They can create groups and invite prospective clients to join them to provide product information, answer questions, and share marketing collateral. This can help businesses build stronger relationships with potential clients and generate leads.

Collaboration: B2B brands can use Wecom to collaborate with their external partners, vendors, and suppliers. They can create groups and invite external parties to join them for discussions, document sharing, and project management. This can help businesses streamline their supply chain management and enhance collaboration with external parties.

Event Management: B2B brands can use Wecom to manage their events and conferences. They can create groups for attendees, share event schedules, and send notifications to keep attendees informed about the latest updates. This can help businesses enhance the attendee experience and engage with their audience more effectively.

💼WeChat for B2B sector & 10 Ways for a B2B Brand to Generate Leads on WeChat

How B2C Companies Can Use WeCom

WeCom can be used by B2C companies to enhance their communication with customers and improve their overall customer experience. Here are some ways B2C companies can use WeCom:

Customer Service: B2C companies can use WeCom to provide customer service to their customers. They can create a customer service group within WeCom and allow customers to contact them via chat, voice, or video calls. This can help businesses provide faster and more personalised support to their customers.

Marketing: B2C companies can use WeCom to promote their products or services and engage with their customers. They can create groups and invite customers to join them for product launches, promotions, and other marketing events. This can help businesses build stronger relationships with their customers and increase customer loyalty.

Sales: B2C companies can use WeCom to facilitate sales with their customers. They can create groups and invite customers to join them to provide product information, answer questions, and place orders. This can help businesses enhance their sales processes and provide a more convenient shopping experience for their customers.

Feedback and Surveys: B2C companies can use WeCom to gather feedback and conduct surveys from their customers. They can create groups and invite customers to participate in surveys or provide feedback on their products or services. This can help businesses gain valuable insights into their customers’ needs and preferences and make data-driven decisions.

Overall, WeCom can be a valuable tool for B2C companies to enhance customer communication and engagement. It improves customer service, and increase customer loyalty and satisfaction.

 

Setting Up WeCom for Your Business

Employers can create a WeCom account by following these steps:

  1. Firstly, go to the WeCom registration page: https://work.weixin.qq.com/
  2. Secondly, enter your company information, including company name, industry, and contact information.
  3. Create an administrator account by entering your email address and creating a password. This account will have full access to your company’s WeCom account and settings.
  4. Verify your email address by clicking on the verification link sent to your email.
  5. Set up your company’s WeCom account by following the prompts provided by the platform.
  6. Once your account is set up, you can invite employees to join by providing their phone numbers and email addresses.

 

Note that there may be additional steps required for verifying your company’s information and setting up specific features within WeCom, such as third-party integrations or customer support channels. Be sure to consult WeCom’s documentation and support resources for more information on how to customize and optimize your account for your business needs.

🗣️Top 5 alternatives for LinkedIn in China you need to know now

Conclusion

WeCom has revolutionized business communication in China. It provides an efficient and secure platform that empowers organizations to thrive in a fast-paced and interconnected environment. By leveraging the features and capabilities of WeCom, businesses can enhance their productivity. They can also foster collaboration, and build strong relationships, ultimately driving growth and success in the dynamic Chinese market.

If you want to know more about the Chinese market contact our team. We use our knowledge and expertise to help businesses build meaningful partnerships and develop their networks among Chinese customers. For additional information, please contact us at contact@thewechatagency.com.

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Exploring WeChat Channels Backend: Features & Stats

April 28, 2023

WeChat Channels: In today’s digital age, social media has become an essential part of our lives. From personal to professional use, we all use social media platforms to connect, share, and grow. One such platform that has gained immense popularity in recent times is WeChat Channels. Channels are one of the most important features that Tencent plans to invest in this year. We wrote more about it in WeChat Channels: An In-Depth Look at the Statistics and the Future Plans.

One of the key features of WeChat is that it can be accessed both from the mobile and desktop levels. While the mobile version is ideal for content creators who want to create and share content on the go, accessing Channels through the desktop version offers more functions and a clearer overview of statistics.

Some of the key channel statistics that WeChat provides are follower metrics, message data, engagement metrics, average open rates, location and demographics, and content performance. WeChat’s channel statistics provide valuable insights for businesses to track their performance and make data-driven decisions to optimize their marketing and engagement efforts on the platform.

Let’s dive deeper into this to understand how the WeChat Channels backend works to take the utmost advantage of the platform for different business needs.

You can access it at: https://channels.weixin.qq.com/

 

WeChat Channels Backend Homepage:

One of the key features of WeChat is its desktop-level functionality, which allows users to schedule the publication of posts and view important daily data.

WeChat Channels Backend Homepage Desktop

WeChat Channels Backend Homepage

Upon logging into WeChat, users can see the most important daily data from the previous day. This data includes key statistics such as the number of views, likes, and comments on recent posts. This information is useful for businesses and individuals who are interested in tracking the performance of their content on the platform.

In addition to viewing daily data, users can also schedule the publication of their posts directly from the desktop. This functionality allows users to plan and prepare their content in advance, which can be particularly useful for businesses and individuals who want to maintain a consistent posting schedule.

 

WeChat Channels Content Management:

Preparing and scheduling social media content can be a time-consuming task for content creators. On the desktop backend of WeChat Channels, brands have the ability to prepare their posts and schedule them for publishing at a later time. This includes the ability to upload videos or create carousels of images, write engaging copy with relevant hashtags, add location tags, and schedule the post for a specific date and time.

WeChat Channels Backend Post Scheduling

WeChat Channels Backend Post Scheduling

In addition to these key features, brands can also add a short title for SEO purposes, helping to optimize their post for WeChat search engine and improve its visibility for the Channels algorithm. By carefully crafting the title and post description along with hashtags, content brands can increase the chances of their post being discovered by users who are actively searching for related content.

🏆 Explore top practices for WeChat Channels posting in WeChat Channels – How to Post for Success?

 

WeChat Channels Data:

The statistics page is where the most important information sits. We have access to all the data, including followers’ data, demographics, and post data. 

Firstly, we can see changes in the follower base. 

It is worth noting that following the WeChat Channels account requires a separate action to follow. As of now, official accounts where brands post articles although can be linked in many ways do not share the follower base pools. 

WeChat Channels Data

WeChat Channels Data

On this page, we can track changes in the follower base by different time ranges and actions performed. We can also see our followers’ demographics, such as gender, age, location, and system used.

 

Secondly, we can see data regarding our posts. By day and time periods, we can see total views, engagements, and source of traffic. 

For each unique post, we can see: 

  • Completion rate
  • Views
  • Average playtime
  • Engagements such as likes, recommendations, comments, shares
  • Set as ringtone

 These data points help content creators to understand what kind of content is resonating with their audience. This way they can optimize their strategy accordingly.

 

Other functions of WeChat Channels desktop:

In addition to the above data points, the WeChat Channels backend also provides other important functions. For example, live-streaming, e-commerce, comments, and private message management. These features can be linked with WeCom, WeChat’s enterprise communication and management platform. The heating tool is another useful function that allows content creators to boost views and increase exposure.

Live-streaming: WeChat allows users to live stream videos from their desktop. This feature can be used for personal or business purposes, such as conducting online workshops, tutorials, and product demonstrations.

🎥 Learn more about WeChat Channels Livestreaming in one of our most popular blog posts

E-commerce: WeChat has a built-in e-commerce platform that allows businesses to sell their products directly on the app. It allows for a seamless and instant shopping experience.

Comments and private message management: WeChat’s desktop backend allows users to manage their comments and private messages more efficiently. This feature can be used by businesses to improve their customer service and respond to customer inquiries more quickly.

Heating tool: WeChat’s heating tool is a feature that can be used by businesses to boost their views and increase exposure. This feature can be used to promote a business or product to a wider audience.

Explore our Beginner’s Guide to WeChat Channels

Conclusion:

In conclusion, the WeChat Channels backend is a powerful tool that provides valuable insights and statistics for content creators to analyze their performance and optimize their strategies. By leveraging this information, content creators can understand their audience better and tailor their content to engage and grow their followers. With the help of additional functions such as live-streaming, e-commerce, and heating tools, content creators can further enhance their presence on WeChat and achieve their marketing objectives.

If you want to know more about the Chinese market and how we can help create successful WeChat campaigns for your business contact our team. We use our knowledge and expertise to help businesses build meaningful partnerships and develop their networks among Chinese customers. For additional information, please contact us at contact@thewechatagency.com.

 

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WeChat Open Class Pro: A Look at What’s in Store for Businesses in 2023

March 2, 2023

WeChat Open Class PRO is a hyped and highly-anticipated annual conference organized by Tencent and aimed at creators.

In addition to showcasing exciting new developments and plans that WeChat has in store, the event aims to offer insightful information about how medium and small businesses can use the platform to spur growth and raise brand awareness. 

Let’s see how this can impact brands and businesses that use WeChat to reach their customer base…

 

Why is WeChat Class PRO important for businesses?

Weixin Open Class PRO also referred to as WeChat Open Class PRO, is a yearly conference organized for developers, companies, and marketers to learn about the most recent features, updates, and best practices for the largest social media platform in China. We covered the event last year – WeChat Weixin Open Class PRO 2022.

Here are some reasons why Weixin Open Class PRO is important for businesses:

 

Keep up with the newest features

  • Businesses can learn more about the most recent features and updates, including Mini Programs, WeChat Pay, and WeChat Work, thanks to Weixin Open Class PRO. 
  • By using new features to improve their marketing and customer engagement strategies, businesses can benefit from this information and stay one step ahead of the competition.

 

Find out the best practices

  • Businesses have the chance to learn how to use WeChat to grow their operations from successful case studies and industry experts through Weixin Open Class PRO. 
  • This can help businesses maximize their marketing efforts, improve customer engagement, and raise brand awareness.

 

Access to Tencent resources

  • Businesses can access resources from Tencent, including its developer tools and APIs, through Weixin Open Class PRO. 
  • In order to better serve their customers, this can assist businesses in developing customized WeChat solutions, such as Mini Programs.
  • In general, Weixin Open Class PRO is crucial for companies looking to stay competitive and use WeChat to promote business expansion in China.

 

📹 Watch the whole recording of the WeChat PRO 2023 conference here

 

What can we expect for 2023?

Based on the Open Class PRO  and our own observations, we can tell that:

 

WeChat Channels:

  • After a year of new features including adding customer service integrations, WeChat Channels will continue to grow. Check out WeChat Channels Stats 2023 & Growth Plan to find out more. 
  • Moreover, Tencent made a commitment to help creators. Their team stated that they would offer in a total of 5 billion free views in traffic, as well as richer and more comprehensive monetization tools and incentive policies, in order to assist anyone who is serious about broadcasting, growing, and earning money. 

Backstreet Boys WeChat Channels

New Formats:

  • WeChat appears to be introducing new ad formats and improved integrations.
  • There is certain format fatigue as the article format has been the same for years. This year, Tencent tests to implement new formats like:
    • Images will be stacked and horizontally viewable in a 3:4 aspect ratio.
    • Up to 300 characters will be allowed in the description section.
    • Optimized services related to image display to gain traction.

WeChat Image Message New Format

WeChat Search:

  • The WeChat search engine continued to expand, reaching 800 million monthly users:
    • Earlier this month, WeChat released a small program called Search data assistant.
    • Wechat’s backend has been updated with new features to help brands better track it.

 

🔍 A Quick Guide to WeChat Search As a Marketing Tool

WeChat SEO Search Keywords

WeCom:

  • Undoubtedly, WeCom will expand as well. WeCom, Weixin’s product specifically designed for businesses, offers practical office automation and communication tools. It is also being adopted by the education sector more and more.
  • According to the Industry Resilience and Recovery Potential Report 2023 that Weixin released at the Weixin Open Class PRO, SME businesses with fewer than 500 employees saw a 35% increase in the number of daily active WeCom enterprise users in the manufacturing sector year over year. 

 

AI development:

  • Lastly, it’s worth noting the advancements made by the WeChat AI team. In 2022, the AI team made improvements to the WeChat dialogue open platform called co-enterprise WeChat.
  • They also introduced a new service called “dialogue robot” for corporate WeChat. It will allow for more seamless integration between robots and artificial customer service in the customer service scene. This natural integration enabled companies to serve their users more efficiently.

 

Conclusion

Firstly, WeChat’s annual Open Class Pro conference is a crucial event for businesses seeking to stay ahead of the competition and expand their customer base in China. Moreover, we can expect continued growth and innovation from WeChat in 2023, with the 2022 conference focusing on mini-programs, payment, and search functions, and advancements in the app’s short video service, Channels. 

Furthermore, with Tencent’s commitment to investing in traffic and monetization tools, as well as advancements in ad formats and WeChat AI, businesses can anticipate new opportunities for engagement and growth on the platform. 

Meanwhile, if you want to know more about WeChat, please contact our team. We use our knowledge and expertise to help businesses build meaningful partnerships and develop their networks among Chinese customers. For additional information, please contact us at contact@thewechatagency.com.

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Maximizing WeChat Channels: An In-Depth Look at the Statistics and the Future Plans

February 16, 2023

WeChat, China’s biggest app, grew from just a chatting messanger to a major business platform a long time ago. And Channels, the video sub-platform of WeChat, is becoming one of users’ and businesses’ favorite features.

Channels advanced last year, with more services and content available to both consumers and businesses. Since the start of its internal beta testing on January 21, 2020, it has experienced significant user engagement. The feature, which enables anyone to record, create, and share videos, saw total user time exceed 80% of that of Moments, the latter of which offers mutual contacts with asynchronous photo, video, and audio sharing.

If you’re not very familiar with WeChat Channels yet, explore our introductory post for beginners here – A Beginner’s Guide to WeChat Channels.

Now, let’s analyze the WeChat Channel statistics and growth plan for 2023.

 

WeChat Channel Statistics

WeChat Channels have powerful tools for businesses to connect with their target audience and drive growth – with the help of innovative content.  The total number of views has skyrocketed, with a 200% YoY increase and a 400% YoY increase in video views based on AI recommendations.

The number of daily active creators and video uploads has also surged, with a 100% YoY increase, and significant growth in the number of viral videos and original video views. However, short videos are not all. 

Live streaming has also seen tremendous growth, with a 300% increase in users, a 156% increase in viewing time, a 614% increase in content creators, and an 83% increase in broadcast time.

🎥 Learn more about live-streaming on WeChat Channels

WeChat Channels continue to expand its support with new features like live streaming e-commerce, quick sharing, and product windows. This makes more brands eager to leverage a massive userbase to drive their sales and reach their target audience. 

The GMV of live-streaming e-commerce on Channels has grown by over 800% since 2021. Moreover, the average transactions now exceed RMB 200.

Top Events in 2023

WeChat Channels have become one of the most popular platforms for users to watch and share short videos. 

It’s clear that short videos are a hit among WeChat Channels users. The number of views for short videos in 2022 increased by 237% compared to the previous year, showing just how popular they have become.

When it comes to the most popular short videos, five topics stood out. These were the workplace, cultural history, financial management, eloquence/speech, and trivia. This shows that users are interested in a wide range of topics.

WEChat Channels Stats 2023

For those looking to be entertained, WeChat Channels has a plethora of options. The top five concerts in 2022 included “Yearning” by Li Jian, Cui Jian’s first online concert, the Backstreet Boys’ first-ever online concert, Luo Dayou’s “Childhood” concert, and “You Want a Good Concert.”

Backstreet Boys WeChat Channels

In addition to entertainment, WeChat Channels users are also looking for ways to improve their physical health. The top six fitness keywords searched by users were yoga, bodybuilding, boxing, body, aerobics, and diet meals.

For those looking to explore, WeChat Channels offer a wealth of travel content. For example, the top 10 most popular destinations in WeChat Channels included: 

  1. Yellow River Xiaolangdi Reservoir,
  2. Huashan Long Sky Boardwalk,
  3. Tiananmen,
  4. Leshan Giant Buddha,
  5. Yellow River Hukou Waterfall,
  6. Tianmen Mountain in Zhangjiajie,
  7. Forbidden City,
  8. Gulangyu Island in Xiamen,
  9. Macao Green Mao Port,
  10. Former Residence of Chairman Mao in Shaoshan.

 

WeChat Channels’ Growth Plan 

In the fast-paced digital world, it’s essential for businesses to keep up with the latest trends and technologies to reach their target audience. WeChat Channels is one such platform that provides a unique opportunity for businesses to reach a vast audience through its innovative features and rich content ecosystem. According to WeChat Weixin Pro Class 2023 (our coverage of the 2022 edition available here), Tencent plans to invest more into Channels in the coming years. 

 

Short Video

The short video feature on WeChat Channels has seen significant growth in the past year. As a result, with more and more creators joining the platform, the content ecosystem has become more diverse and prosperous. 

Moreover, the time spent by WeChat Channels users has also increased and is now approaching that of WeChat Moments. The video views based on recommendation algorithms have increased by over 400% YoY, making it a great opportunity for businesses to reach a vast audience.

To provide comprehensive author services, WeChat Channels has upgraded its creator traffic and honor incentives, with new product capabilities such as online content heating, video product sharing, and video monetization tasks.

These tools will provide creators with more monetization options and help them grow and get better returns on WeChat Channels. 

In 2022, the number of daily active creators and video uploads increased by more than 100% YoY, original content played increased by 350% YoY, and the number of creators with 10,000+ fans increased by 308%. 

 

🗺 Learn how to optimize your WeChat Channels posting with our quick guide

WeChat Channels Video

Live Streaming

WeChat Channels’ live broadcasts have become an integral part of users’ social lives, covering a range of content from hot events to daily information communication and celebrity speeches. Above all, it provides a platform for individuals to start broadcasting and showing themselves, encouraging diverse content production. 

The platform provides a rich live broadcasting ecosystem:

  • the viewing scale increasing by 300%,
  • the viewing time by 156%,
  • and high-quality launch time by 614%.

WeChat Channels has always encouraged the production of diversified and high-quality content. In order words, providing a platform for “every individual to pick up his mobile phone and start broadcasting.” 

As a result, this led to a significant increase of 101% in 2022 and total anchor revenue growth by 447%.

To sum up, live streaming will invest 5 billion in traffic incentives and more rich and perfect realization tools and incentive policies to help every individual have a good start, growth, and income. 

E-commerce Live Streaming

Live Streaming Channels

The commercial potential of WeChat Channels live broadcast has continued to grow. With sales increasing by more than 8 times YoY and the platform’s public purchase conversion rate by more than 100%. 

The top three categories of consumption are clothing, food, and beauty. Finally, it’s worth noting that the purchasing power on WeChat Channels is split between 20% male and 80% female users. This information is useful for businesses and content creators looking to target specific demographics with their products and services.

The launch of WeChat Channels stores provides businesses with convenient and efficient business tools, with over 90% of sales coming from the WeChat Channels store. The platform has connected over 1,000 service providers, contributing over 30% to Channels’ sales.

Firstly to better support brand merchants, WeChat Channels will soon release an incentive plan for merchants. Secondly, Tencent will provide more opportunities, including traffic, brand identity, and other services. For instance, the platform will also continue to increase its support for service providers and focus on investment. For example, in areas of identity authentication, traffic incentives, and operational tools.

Conclusion

WeChat Channels have come a long way, with improvements in short video, live broadcasting, and e-commerce. Above all, with the continued development of the ecosystem and the implementation of incentive policies, WeChat Channels will continue to attract more users and creators, providing a platform for rich and diverse content. 

If you want to know more about WeChat channels and help create a content strategy for WeChat, contact our team. We use our knowledge and expertise to help businesses build meaningful partnerships and develop their networks among Chinese customers. For additional information, please contact us at contact@thewechatagency.com.

 

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International official WeChat account vs local WeChat official account

February 1, 2023

Opening an official account can be a daunting task for companies, especially those based overseas. Until a few years, it wasn’t possible for foreign entities to register their official WeChat account or they had to use 3rd party business license in order to do so. Still, many online sources insist that an account created with a foreign business license is not visible to users based in China. 

We are happy to let you know that none of the above is true. 

Firstly, foreign companies have been permitted to open and legally own a WeChat official account entirely controlled by their overseas entity since 2018. We have helped dozens of our clients to register an official account with their overseas paperwork.

Secondly, all of their content is visible to their followers based in and outside of China. Let’s see how to get started with the WeChat official accounts!

 

International vs Local WeChat official account

When it comes to WeChat official accounts, be they international or local, it looks the same for the audience. To clarify, the difference is only in the account creation and features of the WeChat services.

Type and number of official accounts

Brands with a Chinese business license have the option of a service or subscription account, the two types of official WeChat accounts available, whereas brands with an international business license can only choose a service account. 

>>> We explain more about the differences between service and subscription accounts here

Furthermore, only one international official account can be created under one license, but with a Chinese business license, you can create two official accounts under one license. 

 

Other services

Chinese WeChat accounts get easier access to additional services like advertising, whitelisting or WeChat Pay, etc., while it is slightly more complex for international accounts to access these services, although some are still available. 

For example, overseas businesses might be restricted from advertising in certain industries and application for an advertising account on WeChat is not automatic but granted on a case-by-case basis. Since we are working directly with Tencent, we are able to help with these issues and troubleshoot immediately. 

 

Time and fees

The registration time for an account using a Chinese business license is usually a few working days. For accounts registering with an overseas account, each application is reviewed individually and it can take more time. Normally, the process of registration takes up to 14 days and is relatively smooth.  

However, in recent months, the next step – verification of the account, can take a couple of weeks. Verification is required for the account to be recognized as official and in order to unlock key account features. From the user’s perspective, a verified WeChat account also means that it’s legitimate and can be trusted.  

When it comes to the fee that brands need to pay WeChat for yearly account validation, Chinese WeChat official accounts need to pay a fee of 299 RMB, and international official accounts have to pay a fee of 99 USD per year. 

 

Admin

An extremely important role, the admin will scan the QR codes to approve any major changes o the account, appoint article editors, and more. Every WeChat account must have an admin. Admin must approve all major account operations by scanning a QR code, including adding operators with limited authorizations but who can fully prepare and publish articles. 

For accounts using a local business license, Tencent requires a Chinese citizen (Chinese local ID) to be the admin, it’s best to have a trusted employee appointed. 

For the accounts using the international business license, the admin can be a foreigner. A personal WeChat account verified with a bank card (can be overseas and can be unlinked after the procedure and passport information will be required. 

It’s extremely important to hand over the admin role if an employee is leaving a company, otherwise, the process is quite troublesome. But nevertheless, it’s the company that is always the owner of the account and not the admin. It’s just quite hard to appoint the new admin without the previous one scanning the approval codes. 

 

Pros and cons of Chinese and international WeChat official accounts

 

  • From the user’s / follower’s perspective, there is absolutely no difference. Brand followers based in China or abroad will receive exactly the same updates and articles.
  • For international accounts, an additional application is required to start media buying (WeChat ads) or WeChat payments (WeChat pay for e-commerce). 
  • Apart from admin, there are operators (in this case e.g. agency or other company employees) who can post but cannot approve major changes on the account. 
  • Both types of accounts have the same login page and backend, which are available in Chinese and (partially) English.   
  • So apart from some minor inconveniences like additional verifications for media buying, the international account has exactly the same functions. It’s just the legal setup behind it is a bit different e.g. allowing a non-Chinese to be the admin. Apart from that, the login page for creators and articles shown to fans look the same.

 

If your company has a local branch in China, we strongly suggest you consider opening an account using local paperwork as the process is much faster and smoother. Locally-created accounts have access to more features too. 

On the other side, if you can’t appoint a local person to be an admin, you might prefer to go with an international account. Alternatively, we can also support you to appoint a trusted admin on our side while you’ll be 100% the legal owner of the account. 

Under any circumstances, we don’t recommend registering an official account using 3rd party business license as in this case you won’t be the legal owner of the account. In the worst-case scenario, your account can be suspended and all articles and followers lost.  

 

Introduction to WeChat Official accounts

 

WeChat official accounts are one of the easiest ways for brands and businesses to reach their target audience. You can use it to build a customer database as well as attract and retain customers for your business.

There are two types of WeChat official accounts available, they are

  • WeChat subscription account
  • WeChat service account

Service and subscription accounts offer very different user experiences hence the user journey and landing on the article vary. 

Subscription accounts are gathered in a separate folder where accounts are shown according to an algorithm (most often read accounts) compared to chronological order before. Moreover, service accounts have the same priority as user contacts in terms of notification status and appear on the main page in chronological order.

 

WeChat subscription account

 

A content-centric approach to consumer activation and interaction with limited features but a high potential for reaching consumers

 

  • A subscription account can push once per day with up to 8 articles in each push (but only the top 2 articles are visible in the feed),
  • More frequently posting accounts are gathered within one folder.
  • Originally in chronological order, now switched to algorithmically sorted with most read at the top of the user’s feed.
  • As there is no direct notification (users see a red dot implying that there are some new updates) frequent pushes are less obtrusive for users.

 

  • Pros:
    • Frequent posting possibilities. 
    • Less annoying to users. 
  • Cons:
    • Dramatically lower exposure as the account is tucked inside the subscription folder with other accounts causing a multiple-step user journey. 
    • Advanced coding options or CRMs not available. 
  • Good for: news, FMCG, daily updates, etc.

 

WeChat service account

 

Provide a service or tool to customers.

  • Service accounts show directly in main screen with contact-level notification priority.
  • Service accounts can push 4 times per month with up to 8 articles.
  • Appear in chronological, real-time order. 
  • Direct notifications (users see a red dot among chats from their contacts) make each notification much more noticeable for users.
  • Pros:
    • Direct notifications.
    • Greater exposure. 
    • Bespoke solutions like CRM integration, WeChat Pay integration, etc.
  • Cons:
    • Direct notifications can be much more obtrusive for users and each push can cause efflux of followers if they find the content is not interesting enough for them.
    • Good for: B2B, luxury, e-commerce.

 

How to Open a WeChat Official Account Abroad

There are two ways to create an international WeChat official account

  1. You can directly go to WeChat and create your own account for your brand
  2. Collaborate with agencies like The WeChat Agency, where we help businesses to set up WeChat accounts using their own paperwork. 

 

Here’s how to create an international WeChat Official account directly through WeChat

Step 1: Register an account on WeChat’s Official Account platform

Step 2: Pick your account type (The default account type for the international official account is “Service account)

If you prefer a subscription account, you will can only do it with a Chinese business license.

Step 3: Fill in the registration form

In this step, you fill in the basic information for example registration email. Be careful as you won’t be able to change this email later on.

Step 4: Confirm account type 

Step 5: Register your Official account 

Businesses need to provide their company name, registration number, the admin’s name, and mobile number along with the admin’s ID card number, passport number, or driver’s license number

Step 6: Fill in your account info 

In this stage, businesses have to choose a name for their WeChat official account, write a bio or introduction, and confirm the country the business is operating from.

Verification

Step 7: Verify your WeChat Official account

Businesses have access to the WeChat Official Accounts platform once they’ve finished filling out the account information. Account authentication happens here.

Since unverified accounts are deleted after 30 days, this is significant. Additionally, they have restricted access to basic functions like the verification tick. 

Select the “WeChat verification” option from the “Settings” menu to verify the account. 

Then, on the verification page that appears, click “Enable.”

Step 8: Begin the verification process

After clicking “Enable,” a prompt to download the verification letter and start the official application process will appear. 

Step 9: Complete and sign the verification letter.

Businesses need to certify the following in the verification letter:

  • Company name 
  • A point-of-contact
  • The passport number 
  • Country of citizenship 
  • The WeChat Account ID

Please note that at this step you will need the signature of the legal representative of the company’s team as well as the contact person. 

Please note that the point-of-contact does not need to be the confirmed account administrator from step five. It can be if the business wants it to be, but it’s not a requirement. 

Businesses should print the verification letter, sign it, then scan and send it back to the computer so that it can be processed in the next step. 

Step 10: Fill in the requested information for verification 

Businesses must supply the following information to verify the company:

  • Name 
  • Company registration number 
  • Company address
  • Upload both a scan of the business license and the verification letter from the previous step. 

Businesses must offer the following in order to verify the point of contact: 

  • Their full name 
  • Mobile number (which will need to be verified via SMS)
  • Landline number 
  • Email address
  • ID card number, passport number and/or driver’s license number
  • Businesses must upload copies of their identification documents and most recent mobile phone bill as well. 

The mobile phone bill must have the contact information (name, phone number, company name, and at least three months of payment history) and be uploaded in English.  

Step 11: Confirm the business account name

You will now receive a prompt to confirm the name on the official account. Most importantly, you must confirm that any custom names you choose do not conflict with any trademarks held by other businesses or WeChat account names that have already been registered. 

Tencent can reject your application if you fail to meet either of these two conditions.

Step 12: Choose whether you want an invoice

Click “E-invoice” if a business would like an invoice for their registration fee. Once the account has been verified, they will receive this in ten days. 

Step 13: Pay the registration fee

Now it’s time to pay the registration fee of $99. 

Businesses can pay this via WeChat Pay or bank card, whichever they prefer. 

Step 14: Review and setup 

The WeChat team will review your application for verification over the coming weeks and get in touch by phone during Chinese business hours.

Businesses’ official accounts will be verified and ready to use if all of the preceding steps are followed correctly!

 

In conclusion, WeChat is a great choice for international businesses to set their foot in China. With the help of WeChat’s official account, businesses can create and publish content from their own country and create a customer base in the Chinese market.

If you want to know more about WeChat international accounts and want help setting up an official account, please contact our team. We use our knowledge and expertise to help businesses build meaningful partnerships and develop their networks among Chinese customers. For additional information, please contact us at contact@thewechatagency.com.

 

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