China’s Weekly Overview

October 26, 2021

Does Your Brand Need a Weibo Profile?

Many international companies begin their Chinese social media presence with a WeChat official account, but having a Weibo account can also help them gain awareness.

Weibo posts are visible to more users and non-followers than WeChat posts because of a distinct feed structure. However, as Weibo is one of China’s oldest social media sites, new platforms are appearing all the time. It’s best to assess target audience behaviour and then invest funds and effort into the most relevant combination of social media, depending on the target demographic.

Link: https://mp.weixin.qq.com/s/VGp5wjodQJ_tDkHhgelQFQ 

 

Bilibili Marketing Guide: E-commerce, KOL Promotion & Ads

Bilibili, a famous youth-oriented video streaming and sharing network, is thought to be the most similar to Youtube. However, Bilibili’s distinguishing characteristics and distinct community culture set it apart from its western equivalents.

The bullet comments mechanism, which displays all incoming comments on the screen, is one of Bilbili’s most noticeable features. Chinese viewers prefer watching films with live comments because it gives them a greater sense of belonging and sharing. This sense of belonging contributes to the platform’s growth: Bilibili is used by one out of every two young people in China. Young individuals under the age of 35 make up 86% of the 202 million Monthly Active Users on the network.

Engagement rates also benefit from this feeling of community: users spend more than 80 min per day on the platform, generating 4.7 billion interactions per month. Bilbili now offers official KOL collaboration, e-commerce integration and ads solutions.

Link: https://mp.weixin.qq.com/s/QFI34y5qjRJ7OiPK22rLgA 

 

Brands invest in Metaverse 

From Bloomberg, the scale of Metaverse will be 800 billion USD in 2023. In this double 11, there are not just real products, we also meet some new friends from Metaverse. Small holds an online exhibition called the Metaverse Art show, users can search in Tmall the keyword and then enter in the Show. 

For example, Burberry launched a digital elfin, which is unique and in limited edition, you can buy this and get a limited scarf. Tmall also collaborated with the other 9 brands and released Musical Instruments. One brand created just one instrument and the users can buy it.

All these NFT products were made by the Ant Chain, the Alibaba blockchain supplier. They design, produce digital products for the brands, and also provide the cochain and distribution. 

Link: https://mp.weixin.qq.com/s/JMCsZPs61DmGYA6gD3pP-g 

 

Kuaishou brand advertising multi-form help live marketing

  • Eye-show: Excellent exposure drainage — Open screen Eyemax straight to the broadcast room. Eye-show is mainly suitable for strong brand promotion, new product launch and other scenarios. In the past, high-quality entry data was favoured by advertisers.
  • Feeds – show: Video streaming native scene – a single column of information flow straight to the broadcast room. The product form can meet the marketing demands of the brand-customer information flow directly to the live broadcast room. At the same time, based on the basic ability of the brand information flow, the material can be saved to the customer’s personal home page for a rich promotion, laying a foundation for the subsequent content marketing.
  • Simple broadcast room: Fully immersive live streaming experience –A single column of information flows straight to the studio and then escalates. Brand information flow new live fully immersive style — advertising style simple studio and through the show live broadcast real-time images in a single stream, achieve the purpose of life for heating, the real-time image lead to the recommended flow, further shorten the user to watch live path, native display optimization experience, and expand the clickable region into the air.

Link: https://wemp.app/posts/b7ea071a-ed55-457e-96fe-f9aa69b7d1a0 

 

 

 

 

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The Idol Economy in China; Who are KOLs and KOCs?

October 25, 2021

Idolising stars and celebrity worship has become an increasingly important part of modern Chinese culture. Chinese Gen Z’s are continuously engaged with internet information as a result of growing up in a connected environment, and they are especially attentive to what their idols have to say.  

With the debut of innumerable TV series, brand endorsement deals, and the growing KOL market in China, these trends have naturally aided the rise of China’s idol economy. 

Who are KOL’s and KOC’s?

In a world dominated by social media and influencer marketing, key opinion leaders (KOLs) and key opinion consumers (KOCs) have become integral aspects of brands’ online marketing strategies to raise brand knowledge and recognition among their target audiences. Despite the fact that they both advertise products or services, they are two very different things.

A key opinion leader (KOL) is a well-known figure whose endorsement of a product is valued by a larger audience. Individuals who are trusted and respected for their status quo or expertise are known as KOLs. KOL’s include people such as actors, models, and celebrities, as well as people who have built a name for themselves on social media platforms. 

KOCs, on the other hand, are valued for their insight into products and services based on their personal experiences. They are people that do not conform to the status quo, making them relatable to the public. Although KOCs have a smaller following — only a few thousand — than KOLs, their fans are extremely loyal. 

Benefits of working with KOL’s and KOC’s

 

  • Working with idols is more profitable
    Young Chinese fans idolise their stars and are willing to go to great lengths to support their celebrity idols. According to a recent survey, roughly a third of “Gen Z” respondents said they’d be willing to buy products that their idols recommended or used, and a fifth said they’d be willing to watch their idol’s Livestream and purchase virtual gifts.

 

  • Chinese celebrities do not fear marketing
    Sponsorship arrangements are often avoided by Western celebrities because they believe that too much exposure could jeopardise their reputation. With Chinese idols, however, this is not the case. The local celebrities are easily involved in marketing and brand endorsement efforts to promote items via a variety of channels. This is due to censorship, which means that projects in China can be easily cancelled or repealed, thus idols must ensure that they have other sources of income.

 

  • The fan culture is a collaborative effort
    A form of collectivism popular in China suggests that fans affect one another during the purchasing process, and studies demonstrate that “the more collectivist a person’s orientation, the more vulnerable he or she will be to social influence in the purchase decision. As a result, if Western businesses can win over the heart of one hardcore idol lover, they may be able to win over the entire fan base.

Conclusion

Marketers and retailers benefit from the idol economy, but few multinational companies are yet to capitalise on Chinese celebrities’ fame. This is primarily due to Western corporations’ continued lack of understanding of the Chinese fan economy and the youthful, impulsive consumer base that supports these idols. 

The idol economy is expected to grow in the next few years, therefore international brands looking to stay ahead of the competition should seek closer links with the Chinese stars.

However, though the idol culture is prevalent in China, it is vital to exercise additional caution when selecting a reputable KOL, as there have been various KOL scandals in the past, and the Chinese government is attempting to simmer down the idol economy. As a result, seeking advice from a skilled partner is recommended.

Working as a partner, KRDS offers the expertise and abilities you need, including access to the relevant KOLs for your business and the know-how to quickly create Chinese social media KOL partnerships that meet your goals. We can also help B2B businesses with KOL collaborations by partnering with other renowned official accounts in the industry or niche experts. Please contact us to discuss further.

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What Happened in China This Week?

October 19, 2021

Chanel Takes on the Resale Market With One Bag per Person per Year Policy

Chanel limits the number of purchases for its most popular handbags to one of each per customer per year. The move is aimed at preserving the uniqueness of luxury goods, since the resale market has exploded in recent years, with proxy purchasers buying out stocks and diluting the brand experience when reselling to their own clients. Furthermore, China’s second-hand market is expanding.

China is well-known for its vast resale grey market, which is overseen by plenty of daigous. According to BCG estimates, Chinese consumers will spend $35 billion in the global luxury market in 2020, with $28 billion (80%) paid through the usage of a daigou service.

Link: https://jingdaily.com/chanel-limit-purchases-handbags-resale/?utm_source=Jing+Daily+Subscriber+List&utm_campaign=b5b170f8dd-EMAIL_CAMPAIGN_2020_03_12_06_39_COPY_01&utm_medium=email&utm_term=0_8dec01cd8d-b5b170f8dd-408268421 

 

Taobao launches a new feature to embrace Double 11 shopping festival

Taobao launched a new feature called “Planting Grass Machine” 种草机 where users can browse product recommendation reviews that are posted by other users. It’s supposed to help consumers make better consumer decisions based on peer recommendation and it’s supposed to offer more variety of content and reviews than just KOL endorsements.

Any keyword typed in the “Plant Grass Machine” will take the user to a page of relevant lifestyle-sharing content.

Link: https://daoinsights.com/news/taobao-launches-a-new-feature-to-embrace-double-11-shopping-festival/ 

 

Double 11 x KOL’s reality show

In China, Livestream shopping has become a new trend, with more and more firms using it to market their products. This year, Austin, a well-known KOL, debuted a reality show called the Girls’ Offer. We can watch the show on Weibo, the Red and Douyin. During the show, we can see how he negotiates the price with the brands (most of them are cosmetics brands) and how the brands react to the challenges.

As the double 11 is coming, this show is like a teaser. The brands can get exposure before the big event, Austin will enhance his image and bring more traffic to his Livestream thanks to his professionality, the consumers can know in advance which brands will have the best offer for them.

Link: https://video.weibo.com/show?fid=1034:4690150597525601 

 

Tencent’s WeChat to stop routinely accessing photos after a tech influencer publicized the behaviour on Weibo

WeChat’s background scanning for new photos was said to run every few hours and found using Apple’s new “Record App Activity” feature in iOS 15. The company said the behaviour will be removed from the app in a future update, but other apps have been found to do the same thing

Background scanning for new photos “will be cancelled in the new version”, a company representative said. 

In recent years, China’s big tech businesses have been under increasing pressure to address privacy concerns. In 2019, the Ministry of Industry and Information Technology began checking apps for privacy issues on a regular basis. To date, it has identified over 1,300 apps for having too many permissions, illegally gathering user data, and misrepresenting customers.

Link: https://www.scmp.com/tech/big-tech/article/3151762/tencents-wechat-stop-routine-scans-photos-after-tech-influencer 

 

LinkedIn’s China retreat stems from regulatory and competitive pressures as local recruitment platforms prosper

The decision comes only two weeks before China’s Personal Information Privacy Law, which is one of the strongest data protection laws in the world, goes into force. In China, where job seekers and professional networkers have a variety of options, LinkedIn had only made a limited impact.

LinkedIn first entered China in 2014, and with its partial exit, it has become the final big US social media company to leave the nation.

Link: https://www.scmp.com/tech/tech-war/article/3152526/linkedins-china-retreat-stems-regulatory-and-competitive-pressures  

 

Why Brands Need WeChat Index

Based on the official explanation from WeChat Index, there are two main ways:

  • Brands can create related content on WeChat, such as WeChat articles, videos, or advertisements, to increase their exposure.
  • Brands can improve the quality of content that is related to the keyword.

Brands may assess their level of popularity on WeChat and so determine whether they are top-of-mind for Chinese customers by watching the WeChat Index. Brands may also determine the return on investment of marketing campaigns by comparing their WeChat index records to the campaign dates and determining which days have the highest search volume.

Link: https://www.luxurysociety.com/en/articles/2021/04/wechat-luxury-index-2021-social-commerce 

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WeChat for Education Sector

October 18, 2021

With the growing competition in the foreign education market, education brands are looking for new ways to attract Chinese students, such as incorporating e-learning courses, offering home and distance learning, and establishing physical campuses in China, among other things. As the educational landscape becomes more digitally disrupted, most educational marketers have begun to embrace digital platforms and compete in the brand and marketing area.

With over 1 billion registered users till Q1 2021, 780 million using WeChat Moments and 400 million using Mini Program, WeChat can be greatly beneficial to education sectors.

How does WeChat benefit the education sector?

One of the most difficult challenges for educational institutions such as colleges is building an efficient content marketing strategy that communicates to all of their various audiences.

WeChat advertising comes in handy in this situation. Because of WeChat’s developed digital ecosystem and vast user database, it is a common tool for education brands to leverage in their digital marketing plan. Marketers may use WeChat’s smart data capabilities to execute targeted ads and obtain vital consumer insights. 

Creating well-developed, highly detailed personas — fictional characters that encompass a certain target group or demographic, based on market research and genuine data – is one of the first steps in constructing an efficient content marketing strategy for educational organisations on WeChat.

 

Here are some ways education sectors can leverage the WeChat platforms:

  • Product Promotion
    WeChat advertising is helpful in guiding visitors to online sale sites when a business is launching a new collection or wants to promote hero products and stimulate direct sales through its marketing.

    To advertise its Chinese EMBA courses, the Chinese University of Hong Kong conducted a WeChat marketing campaign. The ad’s creativity enticed users to schedule a one-on-one inquiry session in Guangzhou or Shenzhen. Users were routed to the university’s official website when they clicked on the ‘details’ button.

    WeChat advertising is applicable to a wide range of scenarios, and brands can discover the appropriate solutions based on the characteristics of various sectors. 
  • Lead Generation Campaign
    In its ad structure, WeChat advertisements can enable simple sign-ups for lead generation campaigns. During the campaign, user conversion can be successfully boosted, which can also lead to increased brand recognition.     

    A WeChat moments ad intended at increasing the number of direct sign-ups for an education service company that provides counselling and help for students choosing international universities. The ad presented the major selling features of its service and offers with a basic creative and provided a list of its partnered schools and colleges throughout the world.

 

  • Others
    WeChat also provides other services like selling webinars or one-on-one coaching sessions, selling books and products, translations, etc. Students can see everything from scientists teaching quantum physics to professors providing writing tutorials for college applicants. Amateur enthusiasts can also learn from mountaineers, hikers, and photographers.

Conclusion

The development of mobile technology has ushered in a new era of informal, personalised, lifelong learning outside of the classroom. However, when it comes to efficiently implementing mobile learning, we’re still figuring it out.

WeChat is installed on practically every other person’s smartphone in China, as it is widely used in almost every field of life. This is the only app that overseas students in China use. As a result, any company looking to establish a presence in China’s education market should consider starting with a WeChat account and leveraging the available tools.

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Weekly China Insights

October 12, 2021

WeChat Launches Easy Mode for Elderly

The older generation, even though relatively mobile-savvy, faces a lot of challenges when it comes to mobile services, especially those related to COVID-19. By the end of 2020, more than 123 million Chinese netizens were aged over 60, accounting for 12.3% of the overall internet users. We can expect this trend to grow in the coming years.

That’s why the Ministry of Industry and Information Technology ordered 43 of the most used applications to take the lead in adapting to the needs of elderly users – Wechat, Taobao and other apps are launching ‘Easy Modes’ to cater to older netizens.

However, these improvements seem to be rather limited with a focus on bigger fonts and brighter colours instead of simplifying the user journey or incorporating voice assistant. 

Link: https://daoinsights.com/news/wechat-launched-easy-mode-to-target-chinas-123-million-elderly-users/ 

 

Alipay consumption report during National Day holiday

Theme parks are the latest trend: visits soared 936% over the previous month. Fantawild, Disneyland, Universal Beijing Resort, Happy Valley, and Chimelong Resort are the top five parks. Museums, zoos, and resorts were among the top five mini-programs for picturesque areas.

The amount spent in duty-free stores and offline boutiques has surged: in Hainan duty-free stores, the amount spent has climbed by 87%t since 2019. In comparison to last month, the amount spent in boutiques and shopping centres jumped by 40%. Xi’an, Taiyuan, and Zhengzhou, all tier 2 cities, ranked first, second, and third, respectively.

Convenience Store consumption met the peak. Consumption at convenience stores has reached an all-time high. During the holiday, the most popular mini-program was about anti-covid-19, Travel tracking cards; others were about “Order by mobile phone” and Old clothing recycling.

Link: https://mp.weixin.qq.com/s/V_j7k4GjvAUjD-OKmHsj8w 

 

National Day WeChat status

During the National Day holiday, “wishing the motherland” was promoted as the top WeChat status NO.1. The top three are: wishing the motherland, fighting and the unknown.

Wechat status data show that girls love “chilling at home” more and boys “having fun” more. With the decrease of holiday balance, and the set amount of “exhausted” and “worried” is increasing.

More than 3 million WeChat users take more than 30000 steps a day, and more than 4.13 million WeChat users take less than 100 steps a day.

Link: https://mp.weixin.qq.com/s/TtcEqzmS0WTRscFz6wLJ4g 

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WeChat for Travel Sector

October 12, 2021

Everyone who has ventured into Chinese marketing knows that WeChat, the mobile app and social media platform with over one billion monthly active users, is the place to be.

WeChat has spent the last decade trying to make its users’ lives easier. In China, it has become a “one-stop” store for social and transactional events.

Businesses can promote themselves on WeChat by requesting an Official Account or partnering with other parties. You can generate content on the WeChat service account and directly communicate with and sell to your followers and consumers if you have an Official Account. Its vast features have shown to be advantageous to many business sectors. 

 

How does WeChat benefit the Travel sector?

 

When it comes to travel, China continues to be the world’s largest outbound and inbound tourism market. In the past years, the number of domestic trips in China surpassed six billion, suggesting a ten-fold increase in comparison to ten years ago.

Travel agencies and hotels must discover innovative ways to give a holistic brand experience to their customers as the new generation of Asian travellers becomes more tech-savvy and knowledgeable.

WeChat & WeChat ads provide the global tourism sector with a real potential to communicate with locals without needing to physically be present in the country.

Some of the WeChat tools that can be leveraged by the travel industry are:

  • Check-In Service

China Southern Airlines has launched a WeChat mobile check-in service that allows passengers to skip the airport check-in wait. Once customers follow the airline on WeChat, they will be greeted with a message and instructions. Passengers must respond to the notification after which they will receive an electronic boarding card that can be printed at the airport’s self-service check-in facilities.

  • Price Comparator Function

On their WeChat account, Shangri-La Hotels is presently offering a price comparison function to help consumers get the best value for their vacation. Customers must choose a destination, a hotel, check-in and check-out dates, as well as the number of guests/rooms. The hotel price comparison search engine will then offer you the best rates for the hotel you’ve chosen instantly.

  • Smart Hotel Room

To improve WeChat customer service and introduce the concept of the Internet of things, Wechat launched this tool. This innovative technology transforms the WeChat app into a remote that allows visitors to manage all aspects of their room, including lighting, thermostats, and curtains, as well as lock and unlock doors. Customers must download the most recent version of the WeChat app, scan a room-specific QR code from the hotel room, and follow the particular instructions to use this service.

 

Other available tools include Online Booking Service, Loyalty Programs, Location-Based Service (LBS), Flash Sales, etc.

 

CONCLUSION

As China develops, the number of Chinese tourists continues to rise. With rising market demand and more inventive business models and development spots, China’s tourism sector appears to have adapted to the current condition of frequent epidemic prevention and control.  

With the help of different tourism fairs and expos, China’s cultural tourism business is recovering, providing more chances and benefits to the global tourism industry.  As a result, WeChat is the ideal medium for foreign tourism organisations trying to reach Chinese tourists.

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WeChat for B2B Sector

October 4, 2021

We’ve always heard that WeChat is a wonderful tool for marketing to customers. But what about B2B marketing on WeChat?

B2B Marketing on WeChat

Since the B2B e-commerce sector began to flourish in 2013, B2B businesses have had to adapt their marketing strategies to stay up with the ever-changing channels and platforms. Because marketing methods vary swiftly in China, western approaches may not produce the best outcomes for B2B companies. As a result, determining the best platform for building relationships and generating leads is crucial.

Tencent’s Super App, WeChat, provides the ideal ecology for B2B businesses. WeChat, which has over 1 billion monthly active users (MAUs) and 80 million public account followers, may help businesses expand if used effectively. Many Chinese people no longer carry business cards to networking events, meetings, or conferences. They merely scan each other’s QR codes on WeChat.

Businesses may conduct one-on-one direct conversations with their customers, as well as one-to-many messaging possibilities inside groups, multimedia communication, and mobile data sharing, all of which make WeChat a useful and successful corporate communication tool.

WeChat also has a multitude of built-in features, such as stock ordering and administration, quizzes, and lessons, to name a few. To get the most out of this platform, make use of as many relevant features as possible. Furthermore, the WeChat app makes any work-related information more engaging, fascinating, and enjoyable. As a result, every company’s marketing efforts should include WeChat B2B platforms.

Types of WeChat accounts

First and foremost, you will require a WeChat official account. Businesses can use a WeChat official account to communicate with customers and boost brand awareness.

The 3 types of WeChat official accounts are subscription, service, and corporate.

Both subscription accounts and service accounts are appropriate for B2B marketing.

Since it allows organisations to maintain direct relationships with clients, a service account is preferable for service-oriented enterprises and after-sales departments. Only service accounts have access to CRM, custom menus, payment integration, and mini websites.

💼 Why should brands use CRM Integrations on WeChat and how about Salesforce?

 

What Are Some of the Beneficial Features of WeChat for B2B Marketing?

 

  • WeChat Web Analytics Tool
    Businesses can utilise WeChat web analytics to see how customers engage with their websites and gather feedback on their performance in order to enhance their products or services.

 

  • WeChat Translation Tool
    Businesses will benefit from WeChat’s in-app translation service, which is available for iOS and Android users. When doing business in China, you must be completely immersed in the culture. Poor translation will result in poor marketing outcomes and harm your brand’s image. It also aids firms in gaining a better knowledge of the demands and needs of their target audience.

 

  • WeChat Template Message Tool
    Official accounts can utilise a template message to deliver crucial service notifications to their customers, such as a message informing them that a purchase has been completed successfully.

 

  • WeChat Communication Tool
    Official documents, contacts, excel sheets, videos, and plans can all be sent over WeChat. The B2B segment allows businesses to communicate swiftly with one another via messages.

 

  • WeChat Group Message Tool
    You can send gender and location-based group messaging to your target audience. This function allows you to reach the proper target audience while avoiding annoying other groups of people who aren’t interested.

Other features available include an automatic reply tool, a personalised menu tool, and many more.

 

Conclusion

WeChat B2B marketing is a wonderful tool for businesses looking to market their goods or services to Chinese customers. To create the best marketing strategy, you must not only use all of the features of WeChat B2B, but you must also understand your opportunities and challenges.

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